Video: https://twitter.com/scepticaldomino/status/1780914510448005381
I’m getting sudden reports since yesterday from mobile users, seemingly on tablet but not necessarily limited to tablet, freezing up while playing Jailbreak. This issue began yesterday April 17th 2024.
We have polled users on Twitter and we now have multiple reports of this happening. One user said this is beyond just Jailbreak. Thank you
It may be a ping issue or device lag. (Edit: This could also be due to a script that fires a client event or a server event continuously)
Hi asimo,
We were unable to reproduce this problem internally on our tablets. Is there any additional details you can give us, such as a log or the username/ID+timestamp of the affected players?
You can DM me the info.
Thanks,
-ScipioAfrikanos
Appears as if physics simulation is frozen?
We just reverted multiple physics related flags. Are you still seeing these issues?
-ScipioAfrikanos
Agh, hard to find more information on this one. Seems hard to repro. I’ve asked a few on Twitter if they’re running into the problem still. I’ll report back.
Additional details:
I have one user with a potential timestamp. This user (WeatherProEAS - Roblox) messaged me as it happened around 1:50pm PST. They gave me this video. https://twitter.com/WeatherProEAS/status/1781064010751746252
I’m not noticing any more issues in Jailbreak or other games affected by this bug. Everything appears to be back to normal.
New report this morning about two hours ago. I’m waiting to hear back if this actually happened today, but I would believe it did.
User reports they froze when they opened our Garage 10 minutes into their gameplay. Our garage uses viewport frames if this is related.
https://twitter.com/JustSR_171/status/1781399780045799482
By any chance is your PhysicsSteppingMethod on Adaptative?
Hi, it is not. We’re using Default.
I’ve actually had this happen before. I remember playing the Realistic Forest Demo on my old phone and turning up the graphics quality to the maximum option. The framerate was about 2 FPS, and eventually, one frame took a while to render and it started looping back an forth between two previous frame, completely frozen otherwise. It looks like the exact same thing is happening now, so this bug is atleast a year old.
I personally experienced this issue while playing Jailbreak on Saturday. Any time it happened, it was always right after choosing my team directly after joining the game. It did not happen every time, however. I found that I was able to unfreeze the game by suspending the app for a few seconds and then reopening it.
I was able to get screenshots of the developer console after two separate times that it happened, the first at 8:35 and the second at 9:02, Eastern Time. I will include them below, although I don’t see any correlation between the two images.
Thank you BlockyHead. Right now we think your problem might be related to the Error 277 which other users are experiencing. But if the problem still occurs after that error is taken care of, please let me know so we can open another thread of investigation.
Please keep reporting problems with Jailbreak in this thread, as we would like to investigate every one of them.
-ScipioAfrikanos
@asimo3089 Hello, I think I have understood the cause of the issue with your game Asimo3089. Indeed, it has a lot of memory in terms of gameplay, so when you try to play it, the graphic capacity is low, even in FPS. In 2021, everything was fine but with all the recent additions, the game has degraded. That’s why some players are experiencing problems. It would be better to do an update, as the game is unplayable and too powerful for graphics cards.
I had feedback from my friends who also said that your game was unplayable due to a lot of additions to the game in general. With a very powerful graphics card, I am only getting between 29 and 35 fps in your game.
what kind of gpu you imply you have when saying “very powerful”?
I had to look it up, is Error 277 related to internet connectivity? We’re still getting regular reports and they only began coming in on April 17th around Noon-2pm PST. This makes me think it’s something that changed on Roblox’s end.
I created a bug report for this a while back, didnt see this one exists.
Experiencing it currently rarely out of jailbreak but it happens. Also note almost always on join not a minute after
Any update @ScipioAfrikanos @thirdtakeonit @asimo3089 ?
