Mobile user screens are freezing in Jailbreak since 4/17/2024

[asimo3089]

Agh, hard to find more information on this one. Seems hard to repro. I’ve asked a few on Twitter if they’re running into the problem still. I’ll report back.

[asimo3089]

Additional details:

• One user reported it happened when they try to chat, but I’m skeptical.
• Multiple users reported that the game doesn’t actually freeze, the world around them and the chat service continue to work. It’s almost like their character is freezing and UI/Particles are flickering on screen.

I have one user with a potential timestamp. This user (WeatherProEAS - Roblox) messaged me as it happened around 1:50pm PST. They gave me this video. https://twitter.com/WeatherProEAS/status/1781064010751746252

[FlikterIsLinked (Flikter)]

I’m not noticing any more issues in Jailbreak or other games affected by this bug. Everything appears to be back to normal.

[asimo3089]

New report this morning about two hours ago. I’m waiting to hear back if this actually happened today, but I would believe it did.

https://twitter.com/JustSR_171/status/1781349606237888695

[asimo3089]

User reports they froze when they opened our Garage 10 minutes into their gameplay. Our garage uses viewport frames if this is related.
https://twitter.com/JustSR_171/status/1781399780045799482

[Ashi_Division (Ash)]

By any chance is your PhysicsSteppingMethod on Adaptative?

[asimo3089]

Hi, it is not. We’re using Default.

[Judgy_Oreo (DisplayName)]

I’ve actually had this happen before. I remember playing the Realistic Forest Demo on my old phone and turning up the graphics quality to the maximum option. The framerate was about 2 FPS, and eventually, one frame took a while to render and it started looping back an forth between two previous frame, completely frozen otherwise. It looks like the exact same thing is happening now, so this bug is atleast a year old.

[BlockyHead2006 (BlockyHead)]

@asimo3089

I personally experienced this issue while playing Jailbreak on Saturday. Any time it happened, it was always right after choosing my team directly after joining the game. It did not happen every time, however. I found that I was able to unfreeze the game by suspending the app for a few seconds and then reopening it.

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@ScipioAfrikanos

Is there any additional details you can give us, such as a log or the username/ID+timestamp of the affected players?

I was able to get screenshots of the developer console after two separate times that it happened, the first at 8:35 and the second at 9:02, Eastern Time. I will include them below, although I don’t see any correlation between the two images.

[ScipioAfrikanos]

Thank you BlockyHead. Right now we think your problem might be related to the Error 277 which other users are experiencing. But if the problem still occurs after that error is taken care of, please let me know so we can open another thread of investigation.

Please keep reporting problems with Jailbreak in this thread, as we would like to investigate every one of them.

-ScipioAfrikanos

[inceptionLegends]

@asimo3089 Hello, I think I have understood the cause of the issue with your game Asimo3089. Indeed, it has a lot of memory in terms of gameplay, so when you try to play it, the graphic capacity is low, even in FPS. In 2021, everything was fine but with all the recent additions, the game has degraded. That’s why some players are experiencing problems. It would be better to do an update, as the game is unplayable and too powerful for graphics cards.

[inceptionLegends]

I had feedback from my friends who also said that your game was unplayable due to a lot of additions to the game in general. With a very powerful graphics card, I am only getting between 29 and 35 fps in your game.

[The_SirMeme (SirMeme)]

what kind of gpu you imply you have when saying “very powerful”?

[asimo3089]

I had to look it up, is Error 277 related to internet connectivity? We’re still getting regular reports and they only began coming in on April 17th around Noon-2pm PST. This makes me think it’s something that changed on Roblox’s end.

[Sushiriceforlife]

I created a bug report for this a while back, didnt see this one exists.
Experiencing it currently rarely out of jailbreak but it happens. Also note almost always on join not a minute after

[Ongoing/critical]Random experience blackouts

So this issue is very simple join any experience on the roblox iPadOS client and play for about 30s-1m and a few random times (average every 3rd join for me) it’ll just freeze YET when clicking buttons on the screen u can hear the ui’s sound effects opening and closing but when trying to input player inputs it wont work all the while the entire application is frozen solid First experienced on Friday may 3rd and has been going on since and as stated earlier happens on average every 3rd join to a…

Any update @ScipioAfrikanos @thirdtakeonit @asimo3089 ?

[asimo3089]

Roblox is saying this is a network related bug but I don’t believe it. These reports flooded in at once, which prompted this report. And the game continuing to operate doesn’t add up. I haven’t been able to find a solution.

[Sushiriceforlife]

So based off a little research earlier a lot of the reports were coming from ipad users, aswell as based off other information there has been many raised flags regarding the latest iPadOS’s (v17.5.1) graphic processing which are creating bugs in iPadOS in it of itself aswell as in different apps (e.x Roblox).in my message associated with my bug report i raised this issue, thought I might aswell bring it out here.

What you mentioned about being network related doesn’t add up aswell although it could stem from initial/establishment connections but, as you said, I don’t believe it.

Will probably require a deeper dive, will reply when i have more info since this is a high impact issue.

Have a good weekend, cheers!

[ProClanRules (NEVERGONNA GIVEYOUUP)]

Back in April 2023 I experienced something in BedWars on iOS where purple blocks starting flickering the music was choppy, and everything froze, eventually it would crash. Is this what has been happening to any of your users? As this was the effect of my iPad overheating

[Niletheus (Nil)]

Here is a video compilation of this freezing/flickering bug occurring in my game, as well as in Arsenal:

Compilation of Roblox flicker/freezing bug

This freezing/flickering bug happens frequently in my game, but only when I playtest with my iPhone XR. I then thought this was a bug that only occurred on mobile devices, so I tested my game on my sister’s iPad, but I couldn’t get the bug to occur at all. When playtesting on my windows desktop, the bug also does not occur at all. Something to note is that the iPhone XR has 64GB of storage while the iPad has 256GB of storage.

Seemingly the exact same bug is occurring with this person when playtesting on a 64GB mobile device:

@sudachipapa

When this happens to you, do you guys ever see the screen freeze (but game and sounds continue) and then start to flicker between two different frames?

//devforum-uploads.s3.dualstack.us-east-2.amazonaws.com/uploads/original/4X/2/5/1/25133c4e682a50ccc3203652a7d39a4cff4bbd23.mp4

This happens in my game Find the Cats on an iPad air 64GB (2013).

It was also from this same person that I started to get the feeling that this bug occurs more frequently on older mobile devices or mobile devices with less storage:

@sudachipapa

I found the cause for my instance of the bug: using certain textures will freeze an iPhone 6+ and also at least the iPad Air 64GB (2013) I have at home. Probably many other older devices as well.

I hope this issue is still being investigated @ScipioAfrikanos

[Niletheus (Nil)]

While continuing to playtestmy game on my iPhone XR, I would still come across this freezing/flickering bug, but occassionally I would get what has been dubbed the “Pink Screen of Death.” This would crash my phone & I would have to restart it.

I did some research on this pink screen of death and found out this post:

Pink screen of death

Reproduction Steps nico's nextbots [blackouts] - Roblox Only happens on mobile. Its occurrence is entirely random, and can happen at any point of the game. May have a likelier chance of happening during the start of a blackout event, or being killed. It also can happen once the player spawns. Expected Behavior The game freeze/pink screen should not occur at all, and the game should play normally. Actual Behavior When the bug occurs, the screen will freeze, and will most likely be part…

…which lead me to this video:

THE PINK SCREEN OF DEATH GLITCH IS BACK!? (ROBLOX)

and here, Sharkblox claims that this bug is due to missing textures.

This person also claimed this bug was due to textures:

@sudachipapa

I found the cause for my instance of the bug: using certain textures will freeze an iPhone 6+ and also at least the iPad Air 64GB (2013) I have at home. Probably many other older devices as well.