No Access to normal roblox ads page

Reproduction Steps

All you have to do is try to go to the Develop page, now the create page and it will auto-redirect you to the page and there is no access to skyscraper ads, etc.

Expected Behavior

To see the ads I uploaded on the webpage

Actual Behavior

No ad section shows up

This also means i cannot run any ads of this type whatsoever

Issue Area: Roblox Website
Page URL:
Impact: Very High
Frequency: Constantly
Date First Experienced: 2023-01-25 19:01:00 (-06:00)
Date Last Experienced: 2023-01-25 00:01:00 (-06:00)


Adding on to this report:


use an account that is not a participant of the current A/B test, or use the frontend from URL links, such as this one:

I currently still have access to the ads since I am not in the A/B test. It appears more users were added earlier today, but I was not affected.

Currently, this is expected behavior, but the documentation is unclear. This page is supposed to only show sponsored ads. You can sponsor clothing using the new sponsored items section.

This workaround may not work for me and others because:

  1. You can’t use an alternate account to run the ads if you already have the Robux in your main account.

  2. The link you listed only allows people to upload ads. It does not allow you to view, configure, or run those skyscraper/banner ads. (Which can’t be done on the new Creator Dashboard)

I believe I was opted into a Beta Program for this because others can still use the old dashboard and are running group ads fine.

Hey there!

Thanks for reporting this. The team is actively resolving the problem, so appreciate your patience.

We’ve rolled back the redirect, and will be adding proper cross links to Dashboard before resuming redirection.


To update ya’ll, the proper cross links are now added!


Hey, thank you for adding a way to access User Ads! However, in Group Experiences, User Ads redirection doesn’t work when clicked, it loads the same page of the group in Create Dashboard. Tried another way by clicking User Ads to profile ads, then going to the Group Creations tab and selecting a group from the dropdown, which then takes you back to the Create Dashboard. Would appreciate it if this gets fixed!


I would like to confirm that this is happening as well to myself. The User Ads works however you cannot access User Ads for Group Experiences. I hope this is resolved soon, thank you.


Thanks for flagging this, looks like it slipped through our checks. Will be fixing ASAP!


Belated close of this thread, but this should have been fixed back in February :slight_smile:

1 Like