Randomly disconnecting from games because "Same account launched from different device"

This is a common complaint in my game during teleportation from the lobby. We’ve added a system to rejoin the last match so they don’t lose their items that they added to the lobby, but this is a kind of dumb workaround for an issue that’s not our fault (I think).

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This happens to several players
People said that they keep disconnect from games because same account launched from a different device
They think that their account was hacked so they change their password and they disconnected again

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This has been happening to me recently, I have 2FA on my account and have changed my password a few times because of this.

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This error gives me a heart attack every damn time. I think it’s a Roblox server error

EDIT: After I made this everyone started making heart attack jokes below me. Anyways thanks for the likes. Glad I could make your day!

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Yeah. Changing your password doesn’t help. This happened to me about 5 times within 20 minutes, 3 before changing my password and 2 times after a while back. It finally stopped after i waited 5 minutes before joining another game. Scared the living crap out of me each time it happened. This happened on iOS.

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Really annoying, i exit out Roblox and it still shows the same thing

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This issue is still occurring and I would love to not have a heart attack each time. Please fix!

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i think i’m responding a little late…

hi, i have a friend who had exactly the same thing happen to him as you, he has all the checks enabled and that happens to him, well that was exactly a year ago, in early 2020.

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good evening and this is STILL a problem on the platform after one year

i’d like to not go into cardiac arrest every time i join a game

thanks

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ah yes this thing, it happens to me whenever i try to rejoin after a roblox client crash. sometimes there is a ghost process in task manager, try killing that or waiting a bit

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Same happening. I changed all informations 2-3 times. But still occur. Anybody solved the problem? Please say if you found how to fix. I’m afraid of my account being stolen.

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I’ve noticed a pattern when this happens. It seems to happen when something else is running in the background and join and rejoin too quickly. I guess it’s because roblox doesn’t realise that you’ve left yet or something along those lines?

No, don’t worry, it’s not because you got hacked. I’ve had this error many times and my account is perfectly fine.

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It’s happening to me right now.

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I’ve just had this happen to me, but nobody knows my password or has access to my account. (Since I have 2FA, an account pin & I don’t click on any suspicious links.)

I knew this issue was happening at the time so I wasn’t that scared about it.


Game Link: Group Recruiting Plaza 6.0 - Roblox

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this has happened to me multiple times. 90% of the time had no login email/notifications. the other 10% of the time, lets just say I need to secure my account more

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This has happened to me 50 percent of the time, and sometimes even if I try repeatedly, I can’t join a game. I’m not sure if this is because of my internet, or something else. However, I find that if I sign out of all other sessions, the problem goes away temporarily.

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This happens to me just now. Mainly it happens to me when getting teleported in another game, I already reset my cookie, changed my password, Sign out all other sessions, and my 2FA has always been turned since then.

It happened to me yesterday because my email got changed and someone was in my account. kept happening over and over until i figured it out. try secure signing out (i recovered my account before anymore damages were done)

I assume it’s this as well, but it’s still an important issue as many games require teleportation to other places. I’ve been trying to play a game with a matchmaking system, but every time it teleports me to the other place, I get this error, It’s quite annoying and breaks some games.

This also happened to me but happens rarely. I think the issue is on roblox’s side in which you left a game or a place, but Roblox failed to update a player’s in-game state.

1 Like