It’s prob because your account or you is changing games really fast
4 Likes
I think this is happening again. I have tried to play nico's nextbots [performance] - Roblox twice today, both times after about 10 minutes I got disconnected with this error. I have already reset my password and logged out of all accounts. Not sure if this is an issue with the game or not.
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I don’t have this issue with any other games. Probably a issue with the game.
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I think you can reproduce it, by launching a game twice. Happens with me atleast.
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I’ve launched a game twice before and it didn’t do that; it just closed the first one.
This does appear to be a server issue as far as I can tell. I’ve hunted through the client logs and am unable to see anything noteworthy on the client side which would cause this occur. What I do see is the following:
2022-09-07T23:50:53.180Z,2.180372,1cdc,6 [FLog::Output] Connection accepted from 128.116.24.179|52592
2022-09-07T23:50:53.180Z,2.180372,1cdc,7 [FLog::Network] serverId: 128.116.24.179|52592
2022-09-07T23:50:53.181Z,2.181372,1cdc,7 [FLog::Network] Replicator created for player 128.116.24.179|52592
2022-09-07T23:50:53.181Z,2.181372,1cdc,7 [FLog::Network] Replicator created: 1C9E6860
2022-09-07T23:50:53.214Z,2.214371,254c,7 [FLog::Network] Disconnect reason received: 280
2022-09-07T23:50:53.214Z,2.214371,254c,7 [FLog::Network] Connection lost
2022-09-07T23:50:53.214Z,2.214371,254c,7 [FLog::Network] Connection lost: connectMode: Disconnect from no ACK, timeMS:2214, connectionTime 2142
2022-09-07T23:50:53.214Z,2.214371,254c,7 [FLog::Network] Connection lost: AckTimeout 0, IsOutgoingDataWaiting 0
2022-09-07T23:50:53.214Z,2.214371,254c,7 [FLog::Network] Disconnection Notification. Reason: 280
2022-09-07T23:50:53.226Z,2.226390,17d8,7 [FLog::Network] Disconnect from 128.116.24.179|52592: ID_DISCONNECTION_NOTIFICATION
2022-09-07T23:50:53.226Z,2.226390,17d8,6 [FLog::Output] Disconnect from 128.116.24.179|52592
2022-09-07T23:50:53.226Z,2.226390,17d8,7 [FLog::Network] Client has been disconnected with reason: Disconnected from game, please reconnect
2022-09-07T23:50:54.361Z,3.361455,17d8,6 [FLog::Output] OnDisconnect http req time:30.00ms
(NOTE: IP within logs is not mine and is the Roblox game server)
This messaging suggests the server is commanding the client to disconnect and terminating any further communication. I am willing to securely provide additional logs through DMs.
EDIT:
Upon further investigation, I used Revo Uninstaller to fully purge any lingering registry keys and files, followed with deleting %localappdata%\Roblox. I then reinstalled RobloxPlayerBeta using the most recent installer instance, then tried to join on my main only to once again be greeted with Disconnect Reason 264.
I strongly suspect this to be a session caching issue on the server end as if I hop on another account using Firefox Multi-Account Containers I have no issues rejoining the same server of the same place, other servers of the same place, nor completely separate games. However, even after joining on a completely different account, once I switch back to my main account the issue returns.
EDIT2:
I also believe the session caching issue to be specific to the place where the problem originally occurred. I have no issue joining a completely separate place, but returning to the place where I started having the issue and I get 264 once more. It should be noted the place having this issue currently only has a single server active at this time, which seems to be a more likely problem and potentially some sort of HTTP request or connection error with something like Redis preventing the local cache from being updated.
EDIT3:
Confirmed the issue to be specific to the place in question and most likely related to some sort of internal network or database request erroring leading to a stale local cache on the game server container itself. Confirmation of this was by attempting to join the problematic place on 2 separate devices within my LAN. I then had a hotspot and ensured I had a new unique public IP and tried to join again only to receive 264 once more.
Here’s some information which may be useful to Roblox engineers for looking into logs on the backend side of things:
- PlaceID :6591682343
- GameID: c987817c-e991-4c80-96b8-134c161c23df
- gameJoinAttemptId: 3EE2A82C-F28C-40A1-B3DF-AD1212B35AD0
Again, I am willing to provide any additional logs and details to the engineers privately, just let me know what you need. Hopefully this provides direction toward this issue.
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I’ve ran into another game container with this problem. When reviewing my previous post, I realize the logs I provided were for a separate disconnection error code and thus not related. Below is for Disconnect Reason 264:
2022-12-04T14:04:06.477Z,138.477982,3100,7 [FLog::Network] Setting latency from Ixp tx: 0 rx: 0
2022-12-04T14:04:07.024Z,139.024124,1814,6 [FLog::Output] Connection accepted from 128.116.51.33|54446
2022-12-04T14:04:07.024Z,139.024124,1814,7 [FLog::Network] serverId: 128.116.51.33|54446
2022-12-04T14:04:07.024Z,139.024124,1814,7 [FLog::Network] Replicator created for player 128.116.51.33|54446
2022-12-04T14:04:07.024Z,139.024124,1814,7 [FLog::Network] Replicator created: 2B0AE858
2022-12-04T14:04:07.299Z,139.299103,3f60,7 [FLog::Network] Disconnect reason received: 264
2022-12-04T14:04:07.310Z,139.310013,3f60,7 [FLog::Network] Connection lost
2022-12-04T14:04:07.310Z,139.310013,3f60,7 [FLog::Network] Connection lost: connectMode: Disconnect from no ACK, timeMS:139310, connectionTime 138841
2022-12-04T14:04:07.310Z,139.310013,3f60,7 [FLog::Network] Connection lost: AckTimeout 0, IsOutgoingDataWaiting 1
2022-12-04T14:04:07.310Z,139.310013,3f60,7 [FLog::Network] Disconnection Notification. Reason: 264
2022-12-04T14:04:07.310Z,139.310013,2348,7 [FLog::Network] Disconnect from 128.116.51.33|54446: ID_DISCONNECTION_NOTIFICATION
2022-12-04T14:04:07.310Z,139.310013,2348,6 [FLog::Output] Disconnect from 128.116.51.33|54446
2022-12-04T14:04:07.310Z,139.310013,2348,7 [FLog::Network] Client has been disconnected with reason: You are already playing a game. Please shut down the other game and try again
2022-12-04T14:04:08.720Z,140.720078,2348,6 [FLog::Output] OnDisconnect http req time:60.94ms
Critical information for Roblox engineers researching logs:
- PlaceId: 8377997
- UniverseId: 20587584
- GameId: f11e3f76-87cd-4249-b5a0-335485fbd175
- ServerId: 343349
- MatchmakingDecisionId: 3f86cb7a-f804-4316-8b7f-eb61ebd589b0
- GameJoinAttemptId: A463C764-69D2-4F77-950D-978541C7563E
I only receive this error for the specific server above, every other game I’ve tested connects without issue suggesting a caching issue once more. I am willing to provide the full client log if need be, however I do not believe it will provide anymore useful information than what I’ve already provided.
I am experiecing this problem.
The issue seems to be because roblox is not closing down properly, even if the X button is pressed, for some reason the roblox client seems to still be running in the background as shown in the image below on task manager. Which then causes same account launched issue. I can even still hear the sounds from the game I left.
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