Rich text customization in chat window not working on Xbox One

[RPD777]

Rich text customization in the chat window is not formatting text on Xbox One (I am unsure about other console devices). I am using TextChatService and not the legacy chat.

Game - 🚩Expedition Antarctica - Roblox

Non-console device

Xbox One
This image is from a bug report that I received from an Xbox One player. I have also tested it on an Xbox One and the outcome was the same as in the image.

[Nobie_dev]

Same issue here. For now we haven’t found a solution to the problem other than completely disabling the chat tags on console users.

[BobbieTrooper (Jared)]

Also happening here on pc, i can’t see it on my screen, but friends of mine have been reporting this issue to me, i thought it was a ingame bug, but its not.

Captured on PC

[Ro_JJam]

If we see the issue on PC too, then that should mean it’s not a console-only issue. OP, are you able to reproduce on PC?

Edit: Never mind, I see you left a screenshot where you don’t see the issue on non-console devices. Do you have any idea what might be the issue?

[Ro_JJam]

Did you turn off chat on your experience? I can’t chat on console

[Ro_JJam]

Hello, I’ve found what may be the underlying cause: Chat tags that have a size field that are decimal will fail to be rendered correctly. In your case, I see a size = 28.5.

This is likely an issue caused by us on Consoles multiplying the chat size by 1.5 in order to scale it up for 10ft UI. You can patch it in your game by rounding the size to the nearest integer, but we probably need to do the same.

[bvetterdays (roman)]

Thanks for looking into this. Just wanted to link this second report I’ve come across on this issue, in case it has more information on this bug to assist you:

Console Text Chat doesn't support rich text?

Console players (only console) who are using the new access to text chat are all reporting that rich text does not properly work. On any other platform, it works perfectly fine and as expected. Platform: Xbox / Playstation Game: fight at Waffle Shack - Roblox [image]

If not, hopefully you can close it off as a duplicate

[Ro_JJam]

This is also a similar case:

Custom Chat tags break when using console(PS4) chat

Our game Crimetown has custom chat tags for group roles. With the recent release of chat on console platforms, the chat tags break and output a bunch of code into the chat along with the user message. This was notice on (PS4). The script for them have not been touched in months. They continue to work on both PC and Mobile platforms. So far, I have tested other games and have not been able to replicate it. This issue mainly occurs within our game : Crimetown , and may affect others. Here are …

All seem to have decimal text sizes

[Ro_JJam]

I’ve made a change that fixes the issue for the linked Crimetown experience above, so I would expect it to also fix the issue for other experiences as well, unless anyone is manually setting their text chat size to a decimal. It’ll probably go into release 666

[RPD777]

I will just manually set the TextSize to 28 for console players for now. Works perfectly fine with whole numbers. Thanks for your help!