You replied to me while I’m testing the solution.
I’m re-testing it with a different email to make sure it really works. If it work again, I’ll tell you what to do.
Just answer this question, do you still remember some of your Account Info? (The date of birth to which your account was set to, Language, Account Location, Gender of your account, Theme, Communication Settings, etc)
yup i remember all of this info
There’s still a high chance!
Not gonna lie, the person who hacked your account probably tricked a support agent into swapping your email and being able to swap ownership with an @roblox.com email
Roblox also outsources their emails to India as well and these people assuming Roblox’s bad moderation past are under paid.
unfortunately i gave all of that info to support, including billing info and place files, and videos but i was still denied. i might try to message a admin on the devfourms
Just do what I’m going to tell you.
Head to Roblox Support (without logging into any account), and enter the Date Of Birth that is associated with your Roblox account.
Fill out the form, entering your account username @3XPLs, your real name and your account’s original email, and also the device on which you use Roblox.
Categorize the form under Account Hacked Or Can’t Log In > Account Hacked.
In Description of Issue, paste this.
Hello,
My account was unfortunately hacked into, and the hacker changed my account’s original email address to another email, and now I can’t get the unique code sent on the new email to log into my account.
I’ll do my best to prove my ownership of the account, as I remember some of my account’s personal info.
Replace the three dots with your account info, and double check them and make sure they’re correct
1- My account’s Display Name is …
2- My account’s Date of Birth is set to …
3- My account’s gender is set to …
4- My Account Location is set to …
5- My account Language is …
6- My account Theme is …
7- My Communication Setting is set to …
8- My Other Settings is set (in order) to …
I proved my ownership of the account.
Please secure my account with the email I’m using to contact you, instead of the current one, because I apparently did not request this.
Thank you for your help.
This is how I got my alt account back.
You don’t, they simply told them to use either their own email as a placeholder or as an urgent one to “protect” their account.
Hey man, really sorry for that. I’ll try to appeal for you. For my opinion, you should keep posting everywhere that your account got hacked, and making yourself noticeable. Recommend emailing this: appeals@roblox.com, accounts@roblox.com, roblox@gdpr-rep.com (if you’re from Europe), Illegal Content Report Form - Roblox, since technically you have your IP in your account
Any updates on your case?
character limit
Any updates???
still nothing besides my email being denied, i got logged out of this account on my phone but just discovered im still here it on my computer
I wouldn’t put it past them. It does sound like soemthing they’d do.
I know i"m a little late, but did you end up getting the account back?
Don’t why you didn’t try my solution.
If you tried it and didn’t work, then just give up.
you are cooked man, roblox moderation sucks and mods get paid based on the amount of tickets they handle, they just copy paste a response for bans saying “hey you did it wrong we didnt we aint gonna reinstate ya”, they have done it for devex too, the human moderators suck but honestly i would do the same, they are incredibly underpaid.
This is happening to lots of my friends recently. Roblox Customer Support has been getting social engineered to change verified emails bypassing 2fa and everything. It only works on accounts that are older, such as 2007 or 2008 accounts.
It is unfortunate because support is outsourced and they will only give you templated replies without actually trying to investigate the situation. Wishing you luck.
Wishing you luck!
I’m sorry to tell you, but the chances of you recovering your account are very slim. Roblox doesn’t seem willing to help you.
Let’s move to plan B: Dial Roblox
No, seriously. Dial them on (888)-858-2569, and explain the whole story.
If you’re not going to contribute to this topic, please don’t post here.