Roblox Freezing screen Randomly

TheAddictPlayer · October 31, 2019, 11:25pm

I’ve been having this problem since a few weeks, except in my case it somehow keeps happening right when I join a game (shortly after the loading screen goes away).

Specs of my affected system:
2x Xeon X5690 (tried without the 2nd one, same deal)
GPU: RTX 2060 (tried also with my 980Ti, same issue, even tried with a Radeon VII… No such luck)
128GB of RAM (with second CPU riser) / 64GB (when I removed the 2nd CPU and its riser)
OS: Windows 10 Pro x64

Unfortunately after changing systems (the one I mentioned) the issue also happened on the new one (don’t have the specs right now).

I can’t exactly pinpoint when this started but I know it started happening at first rarely, then it gradually became more frequent.

IAmPinleon · February 21, 2020, 10:30pm

I have had this bug on just a few games, and this doesn’t happen in studio somehow. These games are:

GFT Private Testing - a testing game
GFT Beta Testers - another testing game
Gft testing - ANOTHER testing game

This is very annoying but I quit the game after 1 min.

Computer facts:

Apple computer

More information: the screen freezes when I am loading in. It is loading, then the screen freezes, but the game is running.

I hate this feature, PLEASE fix this!

TerrorPieYT · February 22, 2020, 4:32pm

Indeed, Roblox has been buggy lately.

Another one of those Affected Games are, Strucid.

Nicant02 · February 23, 2020, 10:51pm

Yesterday it happened to me on Apocalypse rising 2 and today on break in.

Supr_eler · March 27, 2020, 6:48pm

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Nicant02 · June 24, 2020, 12:57am

I would like to follow up on this post by saying the freezing problems have since disappeared for me. I now know the freezing problems, for me at least, was because of my computer’s faulty ram. (faulty might be the wrong word here because the product description of my initial set of ram that I purchased said it was designed for specific intel systems, but I glossed over that when I was building my computer. :P)
I know the problem was the ram, because when the freezing problem happened on studio, I saved a few of studio’s crash logs and the crash logs that I have both have a similar line of:

1585600879.76465,3b84,6 D3D11 FATAL ERROR: Device removed with reason 887a0006 (log #1) 1586107114.74966,1a40,6 D3D11 FATAL ERROR: Device removed with reason 887a0005 (log #2)

I did some research on these error codes and at first thought it was something to do with the graphics card, BUT the final nail in the coffin that convinced me that it was a ram problem was when I crashed in a Unity made game and the crash log for it was filled with similar errors including another error suggesting that Direct3D somehow ran out of memory.

Anyways, it has been about 3 weeks since I have swapped out my old, problematic ram for a new set and I have not since experienced any freezing problems. I wanted to follow this post up so hopefully it could, perhaps, help push a person in the right direction if they’re having problems.

EDIT: Included how I learned my freezing problem was because of faulty ram.

bigbillybolly · July 17, 2020, 3:40pm

This still happens to me to this day and its annoying, ive downloaded anti-viruses (or whatever their called) i researched for a couple hours, downloaded Avast (it clears files u dont need), cleared my storage, refreshed google, restarted my pc yet it still doesnt work. My pc is also perfectly fine which baffles me. Im not sure whats going on tbh. This only started 2 - 3 days ago and its gotten worse to the point I cant even develop properly.

buildermemphis · September 18, 2020, 8:01pm

It’s been more than a year, and Roblox still hasn’t fixed it. New game that’s being affected which I play a lot is Parkour. It’s like you’re still in the game, but you can’t see what you’re doing, since you can still input keybinds and mouse movements, and everyone else can see it.

Roblox, please.

To the people still experiencing this problem, though: I found a solution that works most of the time. It’s not perfect, but it still does work. For those on an Apple computer, you can fullscreen it by pressing the green button in the top left, rather than using the fullscreen in settings. Hope this helps for some people.

buildermemphis · September 18, 2020, 10:28pm

For me it’s gotten to the point where I literally can’t play my favorite game anymore. It’s just so annoying. Roblox NEEDS to fix this.

LAW_K2K2 · February 14, 2021, 1:26am

It still happens to me, and I don’t think it has to do with my laptop since it only happens to a few games. Also, my laptop isn’t even that old I got it like 2 months ago so I don’t know what the problem is.

IOnlySayToxicPlayer · April 5, 2021, 2:51pm

it’s happening to me too, but mobile, and rarely, especially in LARGE maps

sudachipapa · April 5, 2021, 4:16pm

When this happens to you, do you guys ever see the screen freeze (but game and sounds continue) and then start to flicker between two different frames?

This happens in my game Find the Cats on an iPad air 64GB (2013). After witnessing it happen dozens of times, I’ve noticed that just when it happens, the engine seems to be trying to simplify terrain textures. In the two frames it flickers between, the first has full-res terrain and the second frame has a downsampled terrain texture.

ZenooxVI · April 17, 2021, 11:24pm

Hey,

Your report is pretty much the same as what has happened to me since March 24, 2021 (roughly, almost 3 weeks). Since then, I can’t play a single game on my PC. The only thing I can do is go to the studio and develop. As you can see below, when I try to launch a game nothing happens and then it says “An unexpected error occured and Roblox needs to quit. We’re sorry!” I’m genuinely confused on why this keeps happening. My IGPU is on the latest and it keeps giving me the same error. Does anyone knows how to fix it?

GamebringerDev · April 19, 2021, 6:33am

I just hope this never gets fixed cause im using it to crash WRD DLL injections, but the main reason roblox gives this error is that your graphics driver is mostly not compatiable with roblox, you would most likely to upgrade your driver. DirectX 9 is the oldest graphics driver that roblox supports.

HedTB_Dev · July 21, 2021, 12:21pm

This started happening again for me, it haven’t occurred in months, but now it did. Now it doesn’t really make my screen white like the window was unresponsive, it just freezes. I can’t interact with the Roblox client at all. It happens sometimes when I tab out, not really while I’m playing.

Sometimes it does freeze and the screen becomes white, and then the sounds continue playing and the game is still running, even though there’s no way to interact with the client.

Specs:
RAM: 8 GB
CPU: AMD Ryzen 5 4600H Radeon Graphics
GPU: GeForce GTX 1650 Ti
OS: Windows 10 Home

EmpoweredLogic · July 22, 2021, 12:21am

Something like this has been happening to me. In the game Car Crushers 2, my screen will just freeze up. There will still be sounds, and sounds will still react to my input, but there is just a frozen screen. It only happens to me on that specific game. Whenever it happens I go into task manager and end roblox client because sounds still continue after I click the x in the corner.

PC Specs:
Intel I3 CPU
8GB RAM
Intel 500D? GPU
Windows 10 Home

goden22 · July 28, 2021, 2:15pm

Same thing happens to me while using Studio after doing Play Test more than 3 times(to the point I can’t even work anymore), it only happens when I use Direct3D11 Graphics Mode and freezes whenever the RAM use reaches its peak(around 1.1GB-1.3GB, it happens even on a simple baseplate) and only Direct3D11 uses this amount of RAM.

I don’t know which hardware is causing the bug to me, I am suspecting about my RAM since the bug also happens on the RobloxPlayer when i play games that use too much RAM for having really big and/or detailed maps, ex: Shindo Life, Blox Fruits and A Bizarre Day(The bug never happens when I use Direct3D9 Graphics Mode, that’s why I can’t be 100% sure of which hardware is causing the problem).

Desktop Specs:
Pentium Dual Core E5700(soon upgrading to a Core 2 Quad Q8400)
SAMSUNG 500GB SATA HDD
SMART 2GB 800MHZ(in some months, I’ll be upgrading to 6GB 1066 and I will edit the post telling if the bug still happens or not)
ASUS P5G41T-M LX2/BR(GMA x4500 iGPU)
Windows 7 Ultimate 32 Bits(I will migrate to Windows 10 64 Bits after upgrading my RAM)

PS: I use this PC since 2016 and the bug never happened until now.

EDIT - 09/29: I am now using a Core 2 Quad Q8400, still with 2GB ram, the freezing bug is still happening, I am almost sure my problem is RAM related.

EDIT - 10/06: I couldn’t upgrade to 6GB but i was able to make it 4GB of RAM. The freezing bug still happens, but not as often as before, and i have a theory about that bug. Roblox temporarily uses your RAM to store downloaded assets(Meshes, Audios, Decals, etc) since RAM is faster than HDD’s and SSD’s, so when the Direct3D API thinks it is using too much RAM, Roblox tries to free your RAM by deleting some assets(remember when I said the bug happens when the RAM reaches its use peak?), in that process, Roblox is rendering some assets and possibly part of these assets are the ones that are being deleted, and suddenly, the game freezes, but hey, you are still ingame, you can hear sounds and your input works normally. Turns out Roblox is wasting time looking for that asset that was deleted from your RAM, but after waiting some time, Roblox begins to render the frames again, but some fonts seem to be looking really weird, part of the letters aren’t being correctly rendered(part of it was deleted), which is why I think Roblox deletes some assets from your RAM.

EDIT - 12/01(Final Edit): So, after my main HDD decided to stop working, I got one from my leftovers and had the chance to install 64 Bits Windows, which I did and you know what? The random client freeze problem is completely gone, and now I can also use Studio freely! It seems Roblox actually needs more than just 3GB of RAM and also a 64 Bits OS in order to work properly, even if the player works in 32 Bits.

BuildIntoTrains · August 1, 2021, 6:22pm

This just happened to me on my Alienware Area 51 laptop. No idea why and it happened before a few times but only once every 2 or 3 months.

sudachipapa · August 2, 2021, 9:40am

I found the cause for my instance of the bug: using certain textures will freeze an iPhone 6+ and also at least the iPad Air 64GB (2013) I have at home. Probably many other older devices as well.

For example if you make a part and add the decal or texture rbxassetid://6701187504 to it and view it on an iPhone 6+, the game will freeze. For some reason this only happens on some assets, here are some more: http://www.roblox.com/asset/?id=268079037 rbxassetid://835764738 http://www.roblox.com/asset/?id=22789394

What I ended up doing was writing a script that goes through every texture in my game, shows it on the screen for a bit (seems the player also has to walk around, so I automated that too), and then left it running and would periodically come back to note which textures caused the crashes. After I removed all of those textures from my game, it would then run fine.

Originally I wanted to post a bug about this, but I don’t seem to have the privileges to do so.

DevJhaydan · October 11, 2021, 2:44am

It always freezes for me after 20 mins of me playing a game.