Roblox Freezing screen Randomly

How often does the bug happen (Everytime/sometimes/rarely)?
It happens randomly it have happened 9 times since yesterday

Where does the bug happen (www, gametest, etc) Is it level-specific?
When I am playing :dagger:NEW DUNGEON!:dagger: Dungeon Quest! to [NEW MODES] Tower Defense Simulator Beta and [Sniper Update!] Phantom Forces (this are the only games that I’ve played Since yesterday)

When did the bug start happening?
This bug started happened Yesterday 04/08/2019

After 13 mins of waiting this Error comes up “An unexpected error occurred and Roblox need to quit. We’re sorry!”

Anything else that you would want to know about the bug if it were your job to find and fix it.
My friends in game told me over discord that when I tried to move the character it still moves but the screen is just white as shown in the image and after a 13 mins of letting it to fix itself the error as shown in the image appears “An unexpected error occurred and Roblox need to quit. We’re sorry!”

As I all ready stated I’ve played this games with High Graphics before and this never happened before.

Ways I tried to fix this problem and have not worked
I tried uninstalling Roblox and installing it updating the Graphics card drivers and also Checked for any Windows Update

My Computer Specifications
Processor: Intel® Core™ i7-4790 CPU @ 3.60GHz (8 CPUs), ~3.6GHz
Memory: 8.0GB DDR3
Card name: NVIDIA GeForce GTX 760

This happened one time today 06/08/2019


8 posts were merged into an existing topic: Off-topic and bump posts

Please only respond when you have a specific, constructive suggestion. Do not post generic suggestions such as “have you tried turning it off or on again, it doesn’t happen to me” that could be posted on any bug report.

The only thing I can think of rn is if you have anti-virus, could it have blocked one of the roblox files/ blacklisted it?


I don’t have antivirus I’ve uninstalled them long time ago maybe the firewall? but that would warned me to give access


Possibly, but firewalls block anything suspicious and sometimes won’t tell you, I would Just check to see.

But this don’t happen on joining the game this happens while playing the game so I don’t believe that that’s the case

Ok… does your computer lag alot when playing roblox?


Not at all while playing any front page games

There are games that lag because of a lot of parts (showcases) but as already said in the post I’ve played this games before and this never happened before…)

Check C:\Users\usernamehere\AppData\Local\Roblox\logs the next time Roblox crashes. There should be a .dmp file in there that you can post that will help staff identify the issue (If my memory is correct). Also look for ways you can reliably reproduce the bug. This well help everyone out in the long run. :slight_smile:


I also have had this problem on a few games. (Today it happened on Lumber Tycoon 2 and Arsenal.) When it happens, the screen at first becomes a frozen, still image, then if I minimize and maximize roblox, (I’m in windowed mode btw) I just see a white, blank screen like OP has shown above. However, the game does not crash for me when this happens. I am also still in the game and can hear the sounds from the game.

I have had this problem ever since I have switched to my new computer (I switched sometime in late august this year.) and I never had this problem on my old computer, which is a little odd. My thought on why this could be happening is because my new computer uses a Nividia graphics card like the author of this post does. My only support for this thought is because my old computer used an AMD graphics card, while my new computer uses a Nividia branded one and maybe it could be something to do with the Nividia cards?


Old computer:
I forgot most of the specs on this, but i know it has 9 GB of ram and an AMD graphics card. Tomorrow I can go check the exact specs if anyone would like.
This also is running windows 10.

New computer:
Processor: AMD Ryzen 2700X
Memory: 32.0GB DDR4
Graphics Card: NIVIDIA GeForce GTX 1660 Ti
OS: Windows 10

Sorry for reviving this dead post, but hopefully posting this will lead to a fix as it is a bit annoying to constantly rejoin the game to fix it. :stuck_out_tongue:

EDIT: Just now, it happened with studio… Everything works, except I cannot see what i’m doing in the main viewport window because it turned into a frozen, still image.


I’ve been having this problem since a few weeks, except in my case it somehow keeps happening right when I join a game (shortly after the loading screen goes away).

Specs of my affected system:
2x Xeon X5690 (tried without the 2nd one, same deal)
GPU: RTX 2060 (tried also with my 980Ti, same issue, even tried with a Radeon VII… No such luck)
128GB of RAM (with second CPU riser) / 64GB (when I removed the 2nd CPU and its riser)
OS: Windows 10 Pro x64

Unfortunately after changing systems (the one I mentioned) the issue also happened on the new one (don’t have the specs right now).

I can’t exactly pinpoint when this started but I know it started happening at first rarely, then it gradually became more frequent.


I have had this bug on just a few games, and this doesn’t happen in studio somehow. These games are:

  • GFT Private Testing - a testing game
  • GFT Beta Testers - another testing game
  • Gft testing - ANOTHER testing game

This is very annoying but I quit the game after 1 min.

Computer facts:

  • Apple computer

More information: the screen freezes when I am loading in. It is loading, then the screen freezes, but the game is running.

I hate this feature, PLEASE fix this!

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Indeed, Roblox has been buggy lately.

Another one of those Affected Games are, Strucid.


Yesterday it happened to me on Apocalypse rising 2 and today on break in.

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I would like to follow up on this post by saying the freezing problems have since disappeared for me. I now know the freezing problems, for me at least, was because of my computer’s faulty ram. (faulty might be the wrong word here because the product description of my initial set of ram that I purchased said it was designed for specific intel systems, but I glossed over that when I was building my computer. :P)
I know the problem was the ram, because when the freezing problem happened on studio, I saved a few of studio’s crash logs and the crash logs that I have both have a similar line of:

1585600879.76465,3b84,6 D3D11 FATAL ERROR: Device removed with reason 887a0006 (log #1) 1586107114.74966,1a40,6 D3D11 FATAL ERROR: Device removed with reason 887a0005 (log #2)

I did some research on these error codes and at first thought it was something to do with the graphics card, BUT the final nail in the coffin that convinced me that it was a ram problem was when I crashed in a Unity made game and the crash log for it was filled with similar errors including another error suggesting that Direct3D somehow ran out of memory.

Anyways, it has been about 3 weeks since I have swapped out my old, problematic ram for a new set and I have not since experienced any freezing problems. I wanted to follow this post up so hopefully it could, perhaps, help push a person in the right direction if they’re having problems. :slight_smile:

EDIT: Included how I learned my freezing problem was because of faulty ram.

1 Like

This still happens to me to this day and its annoying, ive downloaded anti-viruses (or whatever their called) i researched for a couple hours, downloaded Avast (it clears files u dont need), cleared my storage, refreshed google, restarted my pc yet it still doesnt work. My pc is also perfectly fine which baffles me. Im not sure whats going on tbh. This only started 2 - 3 days ago and its gotten worse to the point I cant even develop properly.


It’s been more than a year, and Roblox still hasn’t fixed it. New game that’s being affected which I play a lot is Parkour. It’s like you’re still in the game, but you can’t see what you’re doing, since you can still input keybinds and mouse movements, and everyone else can see it.

Roblox, please.

To the people still experiencing this problem, though: I found a solution that works most of the time. It’s not perfect, but it still does work. For those on an Apple computer, you can fullscreen it by pressing the green button in the top left, rather than using the fullscreen in settings. Hope this helps for some people.


For me it’s gotten to the point where I literally can’t play my favorite game anymore. It’s just so annoying. Roblox NEEDS to fix this.


It still happens to me, and I don’t think it has to do with my laptop since it only happens to a few games. Also, my laptop isn’t even that old I got it like 2 months ago so I don’t know what the problem is.