Roblox games load for about 3 seconds then instantly crash

Bug Reports Engine Bugs
113

Hello all,

One of the challenges we face right now is that we receive all kinds of bug reports, some of which are Hyperion-related, while others are not. A good indicator of a Hyperion-induced crash is if the client crashes right after starting. However, regular core dumps do not contain enough information for us to find out the name of the program that interfered with the client, and therefore we ask users to perform a clean boot and eliminate all potential intrusive software.

Another option is to create an extended crash dump using procdump from Microsoft and share it with us. To create an extended crash dump, follow these steps:

  1. Download and extract ProcDump: ProcDump - Sysinternals | Microsoft Learn
  2. Create a folder called dumps (e.g., C:\dumps)
  3. Open an elevated command prompt where you extracted procdump and run this command: procdump -ma -i C:\dumps. Click Yes if any prompts appear.
  4. Now run Roblox player again, and it will automatically create a crash dump in C:\dumps. You can send us one of the dumps that are created there (there will likely be two of the same crash).

We recommend compressing the crash dump before sending it to us.

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