Hi, everyone,
I would like to share my experience with Roblox crashing; for the past ~2 weeks I have been crashing consistently after ~7 minutes of play time, today I fixed my problem.
The issue:
By default, I was playing Roblox through the directory C:\Users\<username>\AppData\Local\Roblox\Versions\version-<VersionNumber>\RobloxPlayerBeta.exe, which I assume is the new 64-bit version.
For some reason, I would crash after ~7 of having Roblox open consistently.
The solution:
By manually going to the directory C:\Program Files (x86)\Roblox\Versions\version-<VersionNumber> and starting RobloxPlayerBeta.exe through there, I was able to play Roblox without crashing.
Around the time I expected to crash, I instead received a memory dump notification. Something to note is if I don’t press ‘OK’ for the memory dump quick enough, I will crash.
Obviously, I think that whatever that ‘memory dump’ notification is, the 64-bit client does not like it and instead chooses to crash.
I hope my information has been invaluable to someone. Also, please start compressing images using WebP instead of JPEG 1, and allow DevForum users to upload WebP images. - Knew
That’s unfortunate to hear. I don’t understand how such a problem can happen for so long, it definitely seems memory related (on Roblox’s end, I have 32GB@3200MHz).
EDIT: I should also mention that you NEED to press that ‘OK’ button, you have like 5 seconds to do it before it crashes. After that, you are golden. It isn’t a fix, but a workaround for the time being.
For me, Roblox didn’t even show up.
So maybe with the update the way cache is read and wrote, and the code changed too much so it couldn’t update properly, and when it tries to read the code/cache but it doesn’t understand it, it freaks out and crashes?
For me it didn’t run at all but when I uninstalled roblox and manually removed everything, and reinstalled it, it was able to even show up for 3 seconds.
So I removed cache (using the “Clean Disk” feature of Windows, and include DirectX cache) and now it does the same thing as niyuuesuto.
I have sad news, unfortunately the solution is incredibly hit or miss. Sometimes, if I press ‘OK’ quick enough, I can stay without crashing but sometimes it just crashes after giving me the memory dump notification.
At least I still have a chance to play Roblox, unlike before.
Hello everyone, I believe I discovered a fix to most issues. This is how I fixed mine: open file explorer, open properties (or the 3 dots on the top), click clean up, allow it to do its scan, when it shows all the things you can delete be sure thumbnails is one of the things you can delete. All other clean up files are optional. I hope everyone can return to normally playing roblox, thanks.
I haven’t been able to play any games for several weeks. The client keeps crashing every time I open it, no matter how many times I restart my computer, reinstall the client, or do a disk cleanup. I have no idea what to try at this point.
Same for me. I have been using the desktop app so I can play roblox, but it has some weird bugs and glitches that make me hate using it. Recently, the client has been more stable, though I can only play royale high, which sometimes crashes after joining, but I’ve been able to join without crashing
I’d wish roblox had fixed this big issue already. It’s so annoying to have no news about this glitch or roblox’s awareness about the same issue that has been affecting a lot of people
Hey there!
Just found out it doesn’t crash when using the taskbar shortcut automatically made by the Roblox installer.
Maybe it runs it with different parameters?
Having same annoying issue no matter what I am using
It just started to happen with no reason since yesterday it just crashes when I teleport from 1 place to other instantly.
Oh I’m sorry I was on mobile and my autocorrector changed it.
I meant that if you have made a taskbar shortcut of Roblox in previous versions, that the current Roblox will turn on properly.
I reinstalled Roblox because of a font glitch, and it started not to work
So I played around with the code and I changed ONE line:
from
<BaseUrl>http://www.roblox.com</BaseUrl>
to:
<BaseUrl>https://www.roblox.com</BaseUrl>
in the AppSettings.xml file:
soo voilà, it works now (still have to manually launch RobloxPlayerBeta.exe)
(got suspicious when no images loaded even if it didn’t crash for 10 seconds)
(still have to use the Clean Disk thingy)
(this is if nothing else works)
I think they mean the Microsoft store version. It is hard to tell since both that and the binary executable (RobloxPlayerBeta.exe) Roblox gives are both applications, but the Microsoft store version does not crash (but has so many bugs which are inconsistent across devices).
I’m having the same issue as many other people here.
Attempting to join a Experience via the web browser results in Roblox crashing after the initial loading popup. Currently, I can only play Roblox through the windows store client which has multiple issues.
From what I can gather, It seems like something is triggering Hyperion and inducing a crash.
I have went through and tried the suggested solutions mentioned here including the clean boot. I even went as far as to boot windows into safe mode ensuring no additional applications and services are running only to see no different result and have Roblox crash with the “unrecoverable error” message.
A full list of things I have tried:
Uninstalling and reinstalling Roblox (including deleting all related Roblox files and folders on my computer)
Turning off all Anti-Virus features and all Windows Firewall settings
Changing DNS
Clearing out the Temp folder found in AppData
Updating drivers
Clean boot procedure
Starting Windows in safe mode with networking and attempting to join a game
Cleaning out the windows registry with tools like CCleaner
No different results occurred throughout my entire troubleshooting phase and Roblox simply alternated between two different error messages:
The application encountered an unrecoverable error.
An unexpected error occurred and Roblox needs to quit. We're sorry!
Replication Steps:
Joining any experience via the web browser.
Note about my computer:
Using the Brave Browser with multiple extensions
Fresh install of Roblox (running on the Production branch I believe)
Running Windows 10 Pro 64-bit Version 21H2 Build 19044
