Odd, did you take a look at your log files after a crash occurred to identify the issue? Or give the crash logs/other information to the engineering team here.
i would! but i don’t really know where to find them, could you tell me pls 
Direct messages are suitable for @Bitdancer do not directly upload or link your memory dump publicly as it can expose sensitive information, if you are somehow unable to create a new memory dump but have previously generated one before, check your temporary files directory in Windows (assuming you haven’t recently used the Disk Cleanup utility)
Usually memory dumps are massive in file size and the forums won’t allow you to upload a file as big as like 50 MB I believe, if that is the case, upload it to a file sharing platform like Google Drive. Make sure that only people with the link can view and access the file.
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No problem, it should be located inside of the AppData directory: AppData/Local/Roblox/logs/
You can easily get to your AppData by holding WindowsKey + R on your keyboard, and typing %appdata%, you should see folders with names such as LocalLow, Roaming and Local if not go back a directory.
You should see a bunch of files like this:
Find the latest log created during the crash, scroll to the very bottom and see if there are any FLog::Error or other information that could hint at the root cause.
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i’ve found those, the first have the same time of when i crashed, which one would show the issue?
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nvm i found the file regarding the crash at that time, i can send it here?
I’m sure it doesn’t contain any sensitive information, best to check first and then send.
(There is usually a IP address mentioned in the log files, these are safe to post as they show what gameserver/UDMUX server you’re being connected to)
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Oh wow, is that all? Start and instant crash?
Possibly corrupt installation? Try uninstalling and reinstalling Roblox and make sure not to run the installer or the Player itself with administrative permissions.
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Very odd, I cannot see anything that’d suggest a issue, how about deleting or moving all your logs to a different locating and try to replicate the crash. After the crash, send the log file.
I will do that, i will try to crash again and i will let you know! thanks for the help!
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To answer your question to what a PuP is. It stands for Potentially unwanted apps. You can read more about them here Potentially unwanted program - Wikipedia
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I finally got to crash, somehow it took some days for it to crash this time, but still happened i thought it solved by deleting bluestacks. i wanna know how to DM the flog file in a private message still attached to this post, if someone could enlighten me please!
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I’ve been trying to play roblox for the past few months , when i start playing it will allow me to play for a few seconds before crashing repeatedly, and i haven’t been able to play roblox since.
I have tried to reinstall, clearing cache, updating drivers, but nothing has ever worked, and each time i try to do anything it just crashes each time and it’s a bit frustrating
Herer’s my crash dump from the recent one:
0.597.1.5970668_20231006T115524Z_Player_5FBB7_last.log (3.3 KB)
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dont mind me i was reading from the top
do you mind sending the translated text from the dump file in the DMs?
Have been having this issue whilst launching Roblox with Wireshark open, kinda sucks because I like to keep Wireshark running in the background
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Hello cryptic,
We understand that curious minds like to know what is going on on their machine. We also understand that it is frustrating when folks are punished for their curiosity. After all, many brilliant engineers who work for Roblox now started out by learning how certain games do the things they are doing.
The issue arises when it is taken too far. For example, selling cheats to a large number of our userbase, which leads to entire experiences being abandoned or even shut down. We have no way of distinguishing between curious minds and malicious entities, and as a result, we have to use broad strokes. As the saying goes, this is why we can’t have nice things.
9 Likes
Hello ducktuh,
Thank you for reaching out. Unfortunately, the file linked to is a log file and not a crash dump. If you do experience a crash, please follow Strategy Three outlined in this post and forward the resulting crash dump to us.
My Roblox Game Launcher is also broken for me. I press “Play” on a game, and it registers that I requested to play the game and never launched the launcher. It is the same problem that everyone else is getting. It can’t be the Windows Insider Builds because the launcher worked fine a few months ago. Now it has been over a full month since my Roblox Launcher has worked.
Here is the log:
2023-10-08T19:19:07.111Z
2023-10-08T19:19:07.269Z,0.269219,31a0,6,Info [FLog::DesktopInstaller] The installer reporter is initialized
2023-10-08T19:19:07.269Z,0.269790,31a0,6,Info [FLog::DesktopInstaller] The command line: "C:\Users\leobe\AppData\Local\Roblox\Versions\version-510663c9d33e4fd8\RobloxPlayerInstaller.exe"
2023-10-08T19:19:07.270Z,0.270225,31a0,6 [FLog::Output] Deleted channel from 'SOFTWARE\ROBLOX Corporation\Environments\RobloxPlayer\Channel' for baseUrl 'www.roblox.com'
2023-10-08T19:19:07.270Z,0.270332,31a0,6,Info [FLog::DesktopInstaller] Reporting Installer Start
2023-10-08T19:19:17.582Z,10.582367,1ea4,6,Critical [FLog::DesktopInstaller] failed Http POST url: https://client-telemetry.roblox.com, code: 0, message: HTTP 502 (Bad Gateway), body <html><body><h1>502 Bad Gateway</h1>
The server returned an invalid or incomplete response.
</body></html>
2023-10-08T19:19:17.764Z,10.764110,1150,6,Info [FLog::DesktopInstaller] Start the Installer thread
2023-10-08T19:19:17.835Z,10.835760,1150,6,Info [FLog::DesktopInstaller] The installer will run InstallNormal
2023-10-08T19:19:17.835Z,10.835846,1150,6,Info [FLog::DesktopInstaller] Fetch flag info
2023-10-08T19:19:17.963Z,10.963923,1150,6,Info [FLog::DesktopInstaller] Installer runs as standard user
2023-10-08T19:19:18.282Z,11.282770,1150,6,Info [FLog::DesktopInstaller] Fetch version info
2023-10-08T19:19:18.359Z,11.359168,1150,6,Info [FLog::DesktopInstaller] Current version: 0.597.1.5970668 and version GUID: version-510663c9d33e4fd8
2023-10-08T19:19:18.484Z,11.484674,1150,6,Info [FLog::DesktopInstaller] The system has compatible WebView2 runtime, skip deployment of the WebView2 installer
2023-10-08T19:19:18.530Z,11.530842,1150,6,Info [FLog::DesktopInstaller] Create installation folders
2023-10-08T19:19:18.560Z,11.560609,1150,6,Warning [FLog::DesktopInstaller] Failed to read version in SOFTWARE\Classes\roblox-studio\shell\open\command
2023-10-08T19:19:18.560Z,11.560890,1150,6,Info [FLog::DesktopInstaller] Client registered C:\Users\leobe\AppData\Local\Roblox\Versions\RobloxStudioLauncherBeta.exe to handle roblox-studio
2023-10-08T19:19:19.047Z,12.047054,1150,6,Info [FLog::DesktopInstaller] Create launcher shortcuts
2023-10-08T19:19:22.341Z,15.341008,1150,6 [FLog::Output]
Number of subkeys: 220
2023-10-08T19:19:22.378Z,15.378684,1150,6,Info [FLog::DesktopInstaller] Download and install files
2023-10-08T19:19:25.372Z,18.372662,36cc,6,Critical [FLog::DesktopInstaller]
2023-10-08T19:19:25.372Z,18.372818,36cc,6,Critical [FLog::DesktopInstaller] failed to copy file RobloxPlayerInstaller.exe
2023-10-08T19:19:30.192Z,23.192852,1150,6,Critical [FLog::DesktopInstaller] InstallerException: failed to download and install version-510663c9d33e4fd8, please check log file C:\Users\leobe\AppData\Local\Roblox\logs\RobloxPlayerInstaller_CABE8.log
2023-10-08T19:19:30.193Z,23.193068,1150,6,Critical [FLog::DesktopInstaller] C:\buildAgent\work\ci_deploy_ninja_boot-x86_git\Client\Installer\Windows\src\Installer.cpp(352)\RobloxPlayerInstaller.exe!00A9FC2F: (caller: 00A9EE4B) Exception(1) tid(1150) 80004005 Unspecified error
2023-10-08T19:19:30.219Z,23.219851,1150,6,Critical [FLog::DesktopInstaller] Reporting Installer Failure
2023-10-08T19:19:40.384Z,33.384918,1150,6,Critical [FLog::DesktopInstaller] Installer thread completed with Failure "failed to download and install version-510663c9d33e4fd8, please check log file C:\Users\leobe\AppData\Local\Roblox\logs\RobloxPlayerInstaller_CABE8.log"
2023-10-08T19:19:40.385Z,33.385727,31a0,6,Info [FLog::DesktopInstaller] Shut down InfluxPointsReporter with timeout 200 milliseconds