Roblox Premium subscriptions failing to renew and automatic cancellation of new subscription

As a UGC Creator, I depend on my Premium 1000 subscription automatically renewing each month so that my avatar items stay available for purchase in Marketplace. On May 9th, my Premium 1000 subscription on my account failed to renew, despite my subscription being paid via account credit, and my account having a more than sufficient balance to complete the renewal.


On the same day, I resubscribed to Premium 1000, and today, May 14th, my subscription was cancelled without any input by myself.

I had the exact same thing happen on my alternate account that I use for trading Limited items, and hold a Premium 450 subscription to do so. Despite having more than enough account credit, and not manually cancelling the subscription, the renewal failed on May 11th, and the subscription was erroneously cancelled once again today, May 14th.


Expected behavior

My Premium subscriptions should continue to renew when I have sufficient account credit and do not manually cancel the subscription.

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I had a similar experience to this in December 2024, Premium Subscription Automatically Cancelled and Renews Regardless

This is a very scary problem for UGC Creators who rely on their premium subscription to keep their items onsale. I hope this problem can be made a priority to fix.

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( This Post Was Deleted by the author )

That had already been reported