The issue is still actively occuring for me.
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Not sure how did this bug resurface, but it honestly seems to be a datastore issue.
Games that save large ammounts of data (Say Emergency Emden, BRM5, UDU) are the most prone to have these issues, meanwhille games that save little to no data at all are unaffected.
When i play games that do save lots of data, roblox will only stay connected between 10-15 minutes before silently crashing without notifying me.
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brm5’s loading screen (as of writing) will usually trigger this issue a few seconds in causing you to be stuck on it, i’ve had to rejoin numerous times to finally get it to load into a game so i just stopped playing it.
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@GrayDergo and @Robloxwhattheheckman (and anyone else who can still reproduce this issue)
If you don’t mind, please DM me your client logs of your latest repro, or of the next time you are able to repro! We are still investigating this and the logs are extremely helpful.
Thank you,
PlumJar
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where can i find my client logs? i’d love to DM them to you.
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Thank you!
Log locations:
-
On Windows:
%LOCALAPPDATA%\Roblox\logs - ** On macOS**:
~/Library/Logs/Roblox
To verify you have the correct log, it may be helpful to sort by “file created”, or perhaps to ctrl+f for the placeID of the experience that you ran into the issue
Thank you very much for your help!
The Ping Freeze and then Disconnect/Unfreeze after a few minutes can also happen when you go into Roblox Studio Team Test servers because I’ve had that happen multiple times. There are no specific games where it happens more or less often it just does so randomly and to random people. All of my friends have had this happen to them and we’ve seen multiple people lagging out in a similar way on many different games.
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0.651.0.6510833_20241116T221242Z_Player_84466_last.log (101.2 KB)
been trying to play for 2 hours and i’ve kept getting interrupted before my games even reached 10 minutes, i am so tired of this issue.
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Thank you all for your patience, and to those who have been providing logs and placeIDs where you find the issue to repro more often.
We have enabled a change which we think may improve or fix the issue on new servers for a few of the places that you guys have mentioned in this post. If you don’t mind, could you please see if you still experience the issue on new servers of these places:
Death Penalty
Decaying Winter
Bloxel
Grass Cutting Incremental
Arcane Odyssey
QS Energy Research Facility
Again, thank you all so much for your patience as we investigate this issue!
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the issue still occurs frequently, unfortunately.
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is anything similar published for other places? (in particular, i am talking about this one)
if so this fix may not be working
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