The issue is still actively occuring for me.
2 Likes
Not sure how did this bug resurface, but it honestly seems to be a datastore issue.
Games that save large ammounts of data (Say Emergency Emden, BRM5, UDU) are the most prone to have these issues, meanwhille games that save little to no data at all are unaffected.
When i play games that do save lots of data, roblox will only stay connected between 10-15 minutes before silently crashing without notifying me.
4 Likes
brm5’s loading screen (as of writing) will usually trigger this issue a few seconds in causing you to be stuck on it, i’ve had to rejoin numerous times to finally get it to load into a game so i just stopped playing it.
4 Likes
@GrayDergo and @Robloxwhattheheckman (and anyone else who can still reproduce this issue)
If you don’t mind, please DM me your client logs of your latest repro, or of the next time you are able to repro! We are still investigating this and the logs are extremely helpful.
Thank you,
PlumJar
6 Likes
where can i find my client logs? i’d love to DM them to you.
3 Likes
Thank you!
Log locations:
-
On Windows:
%LOCALAPPDATA%\Roblox\logs - ** On macOS**:
~/Library/Logs/Roblox
To verify you have the correct log, it may be helpful to sort by “file created”, or perhaps to ctrl+f for the placeID of the experience that you ran into the issue
Thank you very much for your help!
3 Likes
The Ping Freeze and then Disconnect/Unfreeze after a few minutes can also happen when you go into Roblox Studio Team Test servers because I’ve had that happen multiple times. There are no specific games where it happens more or less often it just does so randomly and to random people. All of my friends have had this happen to them and we’ve seen multiple people lagging out in a similar way on many different games.
3 Likes
0.651.0.6510833_20241116T221242Z_Player_84466_last.log (101.2 KB)
been trying to play for 2 hours and i’ve kept getting interrupted before my games even reached 10 minutes, i am so tired of this issue.
4 Likes
Thank you all for your patience, and to those who have been providing logs and placeIDs where you find the issue to repro more often.
We have enabled a change which we think may improve or fix the issue on new servers for a few of the places that you guys have mentioned in this post. If you don’t mind, could you please see if you still experience the issue on new servers of these places:
Death Penalty
Decaying Winter
Bloxel
Grass Cutting Incremental
Arcane Odyssey
QS Energy Research Facility
Again, thank you all so much for your patience as we investigate this issue!
9 Likes
the issue still occurs frequently, unfortunately.
7 Likes
is anything similar published for other places? (in particular, i am talking about this one)
if so this fix may not be working
4 Likes
lagged out twice today, and this issue has been a thing since 2018 as far as I can remember
2 Likes
im not sure about 2018 but definetely atleast 2021 minimum, been experiencing it since 2021-2022.
3 Likes
The fix was not enabled at that place. However it sounds like unfortunately this fix is not working for some of you. Apologies for that, we are still investigating another angle – thank you for your patience!
2 Likes
For those who are still able to reproduce, what system are you playing on?
Are most/all of you on a windows machine? 
4 Likes
Recently, this issue changed from indefinite freezing to massive constant ping. It became good ping + silent kick OR big ping + no kicks.
IDK if this issues are related in any way though.
4 Likes
Windows 10 Home N 22H2 - Lagged out like 5 times since last post.
5 Likes
@GamEditoPro @LegsOmega could you please send me and @PlumJar logs from when you guys had this happen? You can find them in the location specified on this page: https://en.help.roblox.com/hc/en-us/articles/360016022492-How-to-Retrieve-Roblox-Studio-Logs
It says Studio, but Client should be in the same place.
5 Likes
two disconnections right now, all within 5 minutes of playing.
4 Likes
new bug where instead of disconnecting i will have massive ping spikes that will make it look like its disconnecting before the ping spikes, lasts upwards of 30 seconds and goes up to 3k ping slowly, happens every once in a while when playing.
5 Likes