as of yesterday and today my longest playtime has been 20 minutes, my average? about 6 minutes. this is especially egregious in games like rise of nations, which are slower paced and require you to play a longer time. disconnections in games like these essentially just waste your time pointlessly unlike other games where you can rejoin and get back into them quickly.
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Hey Robbo - thanks for reporting, could you please send me and @PlumJar your Client logs? We can dig in deeper into the specifics of this problem with it
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i will try to send newer ones if i disconnect again.
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ive been forced to rejoin ~5 times now and it seems like my playtime is just permanently reduced by about 5 minutes today and yesterday.
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Hey guys - would you mind please messaging me and/or @PlumJar the country of the impacted user(s), as well as the ISP? We’re wondering if there’s some pattern with impacted users and connectivity to specific datacenters.
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+1 ^ Curious if this issue occurs more frequently in Europe
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small reply and has probably been said here, but i used to use mobile data for a short while and the issue would not occur when i did. (shared to my pc with hotspot)
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I am in the USA, and my ISP is Verizon.
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After some researching, I believe the issue might be related to my internet connection. I usually connect via Ethernet, but I also have access to Wi-Fi. Unfortunately, the problem occurs with both connections.
As an experiment, I tried sharing my mobile data through a hotspot, and surprisingly, the issue didn’t occur at all. However, using mobile data isn’t a viable long-term solution for me due to the high cost of maintaining it.
I’m not sure why the problem persists with my normal internet connections but not with mobile data. If anyone has insights into why this might be happening or how to resolve it, I would greatly appreciate your help.
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I have actually had this happen to a player in my game it seems, I have been getting mass reports of a supposed memory leak in my code, however when looking into the microprofiler I find that it’s actually code on roblox’s end
things like setting the C0 of a joint taking WAY to long
and this happens every frame not just a one off hitch.
Sound as well taking 4ms randomly, as well as music skipping like a scratched CD or something
I know this isn’t related directly to this issue, however these 2 events started happening at the same time which could have some kind of connection. However, these could be 2 totally separate issues.
In the bug report I got the user was frozen like they were disconnected however they were still able to “play” the game
Here is a video they sent in the bug reports channel for my game
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Hey there! Is it possible to have this fix attempted on my game, Oaklands? I have been receiving reports from a few players about this in our experience, however I cannot repro this myself. I’m going to attempt to see if I can get a log from a user who was experiencing this issue. Would you be the appropriate person to PM this log to?
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I have experienced issue from Russia, Crimea, ISP is Miranda.
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Hey @HooferBevelops ,
Apologies – we don’t have any confirmed fix yet. We are hard at work on this issue, though. Thanks to all the contributors of this thread and for those who have shared logs.
Please DM me and/or @asdfiji123 with any logs you are able to gather from yourself/users who experience this issue.
Thank you,
PlumJar
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absolutely constant stream of disconnections today, absolutely constant. the longest game i got today had to be like 15 minutes
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my average game time still barely scratches 20 minutes (if im lucky) but its usually 15.
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0.654.1.6540477_20241228T205627Z_Player_8956E_last.log (151.6 KB)
newest log, match lasted ~12 give or take a few, which has been the norm this week.
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I also came across this issue however no one got back to me, yet. If there is anything I can do to help please feel free to contact me.
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0.654.1.6540477_20241229T092647Z_Player_94763_last.log (78.8 KB)
newest log, there were only 8 people in the server and the ping was perfect. despite this i disconnected after only 5 minutes and 20 seconds
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I’ve been playing item asylum and other games lately, as you said games with a lot of data flow are my biggest issues, especially unoptimized games like the ones with 2 player chained obbies, I noticed that lowering my MTU seems to have MOSTLY fixed the issue? I get hang ups but I successfully reconnected around 1-2 minutes later several times in item asylum which confused me to no end.
The way I got here is by searching random reddit threads and forums, I noticed that sending ICMP packets/pinging beyond a certain size(in my case 1452 bytes) times out regardless of destination(except for gateway), while on my other slower ISPs where I don’t crash it works completely fine even above 1452 bytes.
So far today I’ve been playing for around 2 hours with only 1 hang up so far, wish I could spare money for a different router or something to test more however I can’t afford that.
Hope this helps people and the devs as it has always been a big issue and even though I no longer crash I hate the random ping spikes and 1 minute reconnects. (An issue only on roblox)
Note: I am aware someone pointed out changing MTU didn’t work for them, but it seems to be a per person thing atp, whether ISP or LAN issue
6 Likes
also never happens in private servers no longer how long I play, smaller servers do last significantly longer but still disconnect.
1 Like