Hello all, I am @OmegaInvictus. I have not been able to comment further on my situation until now, as I have managed to have my alternate account here added as a member of the developer forum.
Let me first say that some of the support I have received from strangers here has been extremely welcome. I want to thank anyone who has sent me support through social media/Roblox or who has simply liked my previous post, here.
Now, I will give my update. In April, many of us were participants on a discussion about moderation issues. I don’t know if that link will work now because the discussion was ended and I think it was moved to a forum only regulars can see. Anyways, after I posted about my situation there in solidarity with a handful of other people, I was mysteriously logged out of my developer forum account, and with my main still terminated, I could not log back in. @Wasteds and NickoSCP, who posted here before me, also had the same things happen to them. I am certain that all three of us posted here in the hopes of getting our situations fixed, as the appeals process is woefully broken. Nicko actually ended up getting his false termination fixed, but logging all of us out was not helpful.
Anyways, my account is still randomly terminated. As we have all established, Roblox appeals is entirely unhelpful. They refused to do anything about my ban, and now refuse to speak to me about the issue entirely, instead sending me default “we can’t do anything” responses to my appeals. This has forced me to explore other alternatives that so far have not helped. For example, I have been regularly tweeting at various Roblox accounts on an account I made explicitly to do so and I filed a complaint with the Better Business Bureau, both with the hopes that it might do something in expediting my account being restored. So far, this has not been the case.
Yesterday (June 6th), a new development emerged regarding my situation. My only game, which was never taken down, was placed under review. While my friends and players were up in arms about this, I have remained hopeful that this is a sign that someone actually is looking into my situation. As my game is in complete compliance with the guidelines of Roblox, I have nothing to fear from a real review of it, and I hope that once it passes said review, it might assist in getting my account fixed. Oh, and I replied to an appeal ticket asking about the place review, and the appeals team responded with a copy pasted reply, ignoring my questions completely.
So what have we established? Well, for starters, the appeals process is woefully inadequate. It is very troublesome to get anyone to give you a real reply, and they show zero signs of caring about you losing what could potentially be your livelihood due to a mistake or an extremely overzealous content moderator. Luckily for me, Roblox is not my livelihood, but I have still had to endure the “trauma” of having my thousands of hours of work being destroyed over what I assume is a mistake and having to endure relentless harassment from people who have been very pleased by all of this. This has shown me that there either needs to be a complete overhaul of the system, or there needs to be a second appeals system that developers, perhaps members of the forums, can use for more a more in depth and communicative investigation.
To finish my long reply, here, I want to ask the developer forum for advice. The appeals team has completely ignored my issue for nearly six months, now, and I have very few options other than to continue appealing until I reach someone willing to look into the issue. Is there someone or something else I can contact to try and get this fixed? Developer relations, maybe? I spent nearly ten years on my account, so any help in getting it fixed will be appreciated. Please feel free to message me here on the forums or on Roblox.
Thanks
Post to reply to: https://devforum.roblox.com/t/robloxs-moderation-needs-to-be-fixed/143524/
Hello, folks. I thought I would give another update on my changing situation.
Since my account was randomly terminated last December, there has been no reason listed on the message. That is to say that the place on the ban where it tells you what you did was empty. You can imagine my surprise when I logged on the other day to find that my ban had been updated to have a reason, a bogus one, added on. This was maybe a few weeks ago closer to the beginning of June. Since then, my ban has been fluctuating and updating either to change or add a reason, and it now says that my account was terminated on June 19th, last Friday, at 2:15 in the morning.
Despite the literal reason for my account being terminated changing, the appeals people still refuse to speak to me about this, and I have not had luck in contacting the Roblox staff about this. As I said in my last reply, to establish a paper trail of my disputing this from the beginning, I have been appealing regularly, have tweeted at staff, have posted here, and gave a complaint to the BBB. Unfortunately so far, none of that has been successful.
I hope that some Roblox staff member sees these posts, not only so I can have my situation resolved, but to see that the moderation and appealing system desperately needs work, and at minimum developers should have some alternative way to speak to staff about these kinds of situations.
What I mean by there being no reason given.
My paper trail.
Here’s to hoping this can all get fixed.
Thanks