Serious New Game Explorer Image / Texture Bugs

Bug Reports Studio Bugs
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#1

This is a serious problem that affects existing images in a project.

The recent update you made to the Game Explorer has introduced several issues related to images. The bug affects existing images, and prevents them from loading in game. Here is the error that I receive in the output window.

Error while loading thumbnail for Images/my-imagename: HTTP 500 (HTTP/1.1 500 Asset is not approved for the requester)

  • This happens on multiple images within my game.
  • Within Game Explorer the affected images show a generic thumbnail (image not found).
  • The texture for the affected images do not show up in studio, and the output windows shows an error that the images could not be loaded.
  • The images are all referenced by local path (rbxgameasset://Images/my-imagename), not by a texture id.
  • This is an established game in which all the images have been uploaded months ago. The game has about 100 images in total.

This started happening about a week or two ago, so it must be related to the changes you made to Game Explorer. In a different post, I also noted that the Game Explorer refresh time has increased from a few seconds to 20-30 seconds anytime an image is uploaded or deleted.

#2

All the following posts seem to be related in some way to the new Studio / Game Explorer image / texture bugs:

https://devforum.roblox.com/t/unable-to-upload-images-textures-in-studio/52728/11

https://devforum.roblox.com/t/texture-upload-issues-in-roblox-studio/52995/3

https://devforum.roblox.com/t/game-explorer-image-uploads-and-slow-refresh/52567/8

https://devforum.roblox.com/t/http-500-http-1-1-500-asset-is-not-approved-for-the-requester/52913

#3

I haven’t had this exact issue(But like you’ve seen, as you’ve linked my post) I had a similar issue which was solved, and is on the list of things getting fixed.

Does it happen when you start studio immediately? Or is it after you try and insert/upload an image?

#4

Asset is not approved for the requester means the asset is either moderated or not freely available. Image assets used to be displayed without issue in studio with zero notification if it was moderated or not - it would just work. This may have changed things so moderated assets do not show in studio.

#5

Can you send a link to the image on the website?

#6

Here are a couple of images that are no longer working. Both were uploaded months ago, and used to work fine. Now the error described previously is occurring.

http://www.roblox.com/asset/?id=835572703

http://www.roblox.com/asset/?id=835577486

#7

It looks like both of those items were moderated, which is why you can’t use them. Does this happen with any assets that aren’t moderated?

1 Like
#8

I have not been notified of anything being moderated. These images have been in game for months. (These are benign images of the number 6 and the number 21. The other images have the same error, so I assume the same thing happened to them.).

Can you explain to me why this is happening, and how I can get my images back?

#9

I suggest making a post in #moderation-review-requests with links to all of the assets, that’ll be where you can get assistance with the moderated assets :slight_smile:

2 Likes
#10

Unfortunately, I’m not able to help you with that part. You’d have to ask moderation for more information.

#11

Thank you for the link! It looks like the automated moderation tool is incorrectly flagging normal images.

1 Like
#12

UPDATE:

According to the moderation team, this is not a case of images being moderated:

Other developers have reported the same issue. If you have a game, I suggest you check it in Studio to see if you get any image errors.

It is pretty serious to have the Roblox system affect images in existing games like this.

1 Like