Studio place frozen for 5-10 minutes until it eventually loads

[AbstractAlex]

Reproduction Steps
The placeId for this issue is: 887403347

When attempting to join, 2 of our programmers will be stuck on a frozen screen for 5-10 minutes. I am able to load fine.
The UserIDs (that uploaded crash reports) are:
59231553
35286229

Expected Behavior
It should load instantly as it does for everyone else.

Actual Behavior
Nothing loads for 5-10 minutes and they are stuck viewing this, with no terrain loaded:

After it eventually responds, they will see this in their output as well:

Workaround
No, they have to wait 5-10 minutes to access the place

Issue Area: Studio
Issue Type: Crashing
Impact: Critical
Frequency: Constantly
Date First Experienced: 2021-11-29 00:11:00 (-08:00)

[JoolCaat]

Have you checked all of their plugins? This happened to me once, then I realized it was a plugin that runs a lot of code for every object when the place opens.

[Mewious]

This is happening for me right now

[SlussBat (Seraphim)]

This is happening to me currently, I looked at my studio log file and it seems that studio is freezing forever after a decal 403

[Mewious]

it shows a prompt saying you lost connection then when i open it in a local place it just still crashes lol

[vespa_rbx]

so in case when it hangs for 5-10 mins does it:

• crash in the end by itself and you need to restart Studio?
• you see crash messages in the log but Studio doesn’t crash and you can enter the place eventually?

[Mewious]

it just hangs there for about 10 min or so then crashes then prompts

you have been disconnected would you like to open a local place or reconnect

this is what it looks like when im frozen

this is what it looks like when i get disconnected

[vespa_rbx]

could you provide the log file and crash dump?

How to post a Bug Report

How to Find Log Files NOTE: These log files may contain sensitive information, so it’s important they’re NOT posted publicly, send them to Logs / Crash Dumps / Other Bug Files. It is important you identify the correct log files! Make sure you are sorting by last modified or finding the most recent logs by timestamp. Roblox / Studio successfully opens

Windows

Go to %localappdata%/Roblox/logs. Sort the directory you opened by Last Modified. Take the latest log_xxxxx_x.txt fil…

How to post a Bug Report

How to Get Dump Files NOTE: These dump files may contain sensitive information, so it’s important they’re NOT posted publicly, send them to Logs / Crash Dumps / Other Bug Files. How to find dumps automatically generated on crash Crashes are when you get a crash dialog/popup or the program closes on its own. If you get a white screen / spinning beachball cursor, this is NOT a crash! See the freezes/hangs section below.

Windows

Go to %localappdata%/Roblox/logs and sort the folder…

[vespa_rbx]

we are investigating the issue and will provide feedback ASAP

[Baysights (Gaius Maecenas)]

This issue is also being reported in the topic below.

Studio Crashing on joining specific Team Create

Reproduction Steps My studio continually crashes when trying to edit: https://www.roblox.com/games/2309740430/Dev-The-Wild-West regardless if launching from website or from in-app. This bug is only happening to me, not any of my other co-workers. This bug is preventing me from working entirely, as I need access to my game’s team create in order to create new features and deploy them. I can join any other team create fine, just not the one for my team. System Info: Microsoft Windows 10 Pro 1…

[vespa_rbx]

problem should be resolved now, we’ve rolled back suspicious functionality

[Baysights (Gaius Maecenas)]

All seems to be working for me, at least at the moment. Appreciate it.