Studio place frozen for 5-10 minutes until it eventually loads

Reproduction Steps
The placeId for this issue is: 887403347

When attempting to join, 2 of our programmers will be stuck on a frozen screen for 5-10 minutes. I am able to load fine.
The UserIDs (that uploaded crash reports) are:
59231553
35286229

Expected Behavior
It should load instantly as it does for everyone else.

Actual Behavior
Nothing loads for 5-10 minutes and they are stuck viewing this, with no terrain loaded:


After it eventually responds, they will see this in their output as well:
image

Workaround
No, they have to wait 5-10 minutes to access the place

Issue Area: Studio
Issue Type: Crashing
Impact: Critical
Frequency: Constantly
Date First Experienced: 2021-11-29 00:11:00 (-08:00)

3 Likes

Have you checked all of their plugins? This happened to me once, then I realized it was a plugin that runs a lot of code for every object when the place opens.

This is happening for me right now

This is happening to me currently, I looked at my studio log file and it seems that studio is freezing forever after a decal 403

it shows a prompt saying you lost connection then when i open it in a local place it just still crashes lol

so in case when it hangs for 5-10 mins does it:

  • crash in the end by itself and you need to restart Studio?
  • you see crash messages in the log but Studio doesn’t crash and you can enter the place eventually?

it just hangs there for about 10 min or so then crashes then prompts

you have been disconnected would you like to open a local place or reconnect

this is what it looks like when im frozen

this is what it looks like when i get disconnected
image

could you provide the log file and crash dump?

2 Likes

we are investigating the issue and will provide feedback ASAP

3 Likes

This issue is also being reported in the topic below.

problem should be resolved now, we’ve rolled back suspicious functionality

2 Likes

All seems to be working for me, at least at the moment. Appreciate it.