Same here, wondering what the problem is.
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It’s ER:LC, a very popular game.
It is group-owned.
Group:https://www.roblox.com/groups/4328109/Police-Roleplay-Community#!/about
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Thank you. Looking into what the problem is.
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No problem.
Welp, I need t h i r t y characters in this so here I am.
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It is a group owned game but he owns the group that made the game. Also he created the place I think.
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This same issue happens to a group-owned game I have edit permissions in. It’s been happening forever from what I remember.
The API affected is https://thumbnails.roblox.com/v1/assets?assetIds=11884581930%2C15249029772%2C15898771031%2C17363811973&returnPolicy=AutoGenerated&size=150x150&format=webp and it returns a 403 Forbidden message:
errors":[{"code":9,"message":"User not authorized to use AutoGenerated or ForceAutoGenerated return policies.","userFacingMessage":"Something went wrong"}]}
It may be only checking if the user requesting it is the group owner and forgetting to check for editor permissions? Would really appreciate if this could be fixed.
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Are there any updates you can provide on this? Still having this issue.
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Bumping; still no resolution to this issue.
Hey, can we get an update on this?? It’s been months and the bug still persists, and we’ve just had radio silence here after it was said this was being looked into.
To me it looks like a simple case of the API only respecting the game/group owner as having perms to view thumbnails, and excluding those with edit access.
Can we get an update on this; still not working, my thumbnails look like they are loading eternally
Hi,
We’re still experiencing this bug too.
- The person editing is not the owner of the experience
- The experience is group owned
- They have edit + create permissions
Let me know if you need more details.
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Escalating this internally again. Sorry for keeping you folks waiting but we will take a look into this bug… This is turning out to be more involved than expected.
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@lvyachao The problematic API is described here, along with more helpful info:
The place is owned by a group and I have edit access via Creator Hub roles, but I’ve observed this also happens on a group where I have normal legacy edit permissions.
Place ID: 13192299764
Universe ID: 4602032430
Group ID: 17212614
And no, newly uploaded thumbnails do not display on the page.
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ACK. I will take a look and also forward this message again.
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The early investigation is:
2 issues here:
- User upload place thumbnail/icon for group-owned game, the “asset owner” is assigned to userId instead of GroupId, which is a mistake which leads to some permission issue, the team is fixing this bug in progress
- the list of thumbnails is fetch by 1 batch call, but somehow the old logic is: as long as one of the thumbnail image cannot be load due to permission issue, the entire list will throw an error instead of partial return others. The team had fixed this bug and released yesterday.
After the first bug get fixed later, things should back to normal, although, we might ask you to re-upload the thumbnails later given the old thumbnail’s asset ownership is hard to re-assign, will keep you posted, sorry for delay!
cc @mrfergie & @roman
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This explanation makes perfect sense; tysm for investigating this and getting back to me within literally 1 day, you’re amazing 
so excited for this long-standing issue to be resolved.
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LOL too early to say that, our bug fix is not fully rollout yet, but we hope everything get fixed next week.
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Let me know once both fixes are fully rolled out please would love to test and confirm the issue is resolved on my end.