Thumbnail previews not showing in the configure page

[mrfergie]

When I configure my game’s thumbnails, the thumbnail previews in the “editor” never show up for me. This has been happening for weeks, 100% of the time.

This makes it really difficult to reorder, delete, or otherwise configure the thumbnails for my game. I have to click on each one so that it shows in the big picture just so I know what it is. Then I have to remember the order of all of my thumbnails in order to make changes.

[Focia19]

This is just an acknowledgment announcement!

We’ve filed a ticket into our internal database for this issue, and we will update you when we have further information!

Thanks for the report!

[akssoggywall]

@mrfergie are you the owner of the said experience? Is that a group owned experience or a user owned? If Group owned, do you have the Create and Edit experience perms?

[JellyM015 (placeholder)]

Same here, wondering what the problem is.

[JellyM015 (placeholder)]

It’s ER:LC, a very popular game.
It is group-owned.

Group:https://www.roblox.com/groups/4328109/Police-Roleplay-Community#!/about

[akssoggywall]

Thank you. Looking into what the problem is.

[JellyM015 (placeholder)]

No problem.

Welp, I need t h i r t y characters in this so here I am.

[ProClanRules (NEVERGONNA GIVEYOUUP)]

It is a group owned game but he owns the group that made the game. Also he created the place I think.

[bvetterdays (roman)]

This same issue happens to a group-owned game I have edit permissions in. It’s been happening forever from what I remember.

The API affected is https://thumbnails.roblox.com/v1/assets?assetIds=11884581930%2C15249029772%2C15898771031%2C17363811973&returnPolicy=AutoGenerated&size=150x150&format=webp and it returns a 403 Forbidden message:
errors":[{"code":9,"message":"User not authorized to use AutoGenerated or ForceAutoGenerated return policies.","userFacingMessage":"Something went wrong"}]}

It may be only checking if the user requesting it is the group owner and forgetting to check for editor permissions? Would really appreciate if this could be fixed.

[bvetterdays (roman)]

Are there any updates you can provide on this? Still having this issue.

[bvetterdays (roman)]

Bumping; still no resolution to this issue.

[bvetterdays (roman)]

Hey, can we get an update on this?? It’s been months and the bug still persists, and we’ve just had radio silence here after it was said this was being looked into.

To me it looks like a simple case of the API only respecting the game/group owner as having perms to view thumbnails, and excluding those with edit access.

[ProClanRules (NEVERGONNA GIVEYOUUP)]

Can we get an update on this; still not working, my thumbnails look like they are loading eternally

[bvetterdays (roman)]

Bumping… again. @akssoggywall Please be communicative as to why we’re being ignored here

Thumbnails on thumbnail upload page never load

When I go to change or reorder the thumbnail of my experiences, none of the thumbnails for my game load on the page where you upload them. This happens on all of my experiences in multiple groups, and on multiple browsers and computers. [CleanShot 2024-08-08 at 03.16.41] Page URL: https://create.roblox.com/dashboard/creations/experiences/1699553764/places/4950394908/thumbnails

Cannot Remove Thumbnails as collaborator on team created game owned by player

As a collaborator on a team created experience, I am able to rearrange thumbnails, upload thumbnails, but I cannot delete thumbnails (even those uploaded by me). This is very inconvenient as we upload many thumbnails to A/B test and I must request the game owner to delete them instead. Page URL: https://create.roblox.com/dashboard/creations/experiences/63951305/places/137877687/thumbnails

[Quenty]

Hi,

We’re still experiencing this bug too.

@akssoggywall

@mrfergie are you the owner of the said experience? Is that a group owned experience or a user owned? If Group owned, do you have the Create and Edit experience perms?

1. The person editing is not the owner of the experience
2. The experience is group owned
3. They have edit + create permissions

Let me know if you need more details.

[akssoggywall]

Escalating this internally again. Sorry for keeping you folks waiting but we will take a look into this bug… This is turning out to be more involved than expected.

[bvetterdays (roman)]

@lvyachao The problematic API is described here, along with more helpful info:

Thumbnail previews not showing in the configure page

This same issue happens to a group-owned game I have edit permissions in. It’s been happening forever from what I remember. The API affected is https://thumbnails.roblox.com/v1/assets?assetIds=11884581930%2C15249029772%2C15898771031%2C17363811973&returnPolicy=AutoGenerated&size=150x150&format=webp and it returns a 403 Forbidden message: errors":[{"code":9,"message":"User not authorized to use AutoGenerated or ForceAutoGenerated return policies.","userFacingMessage":"Something went wrong"}]} I…

The place is owned by a group and I have edit access via Creator Hub roles, but I’ve observed this also happens on a group where I have normal legacy edit permissions.

Place ID: 13192299764
Universe ID: 4602032430
Group ID: 17212614

And no, newly uploaded thumbnails do not display on the page.

[lvyachao (boocatisbest)]

ACK. I will take a look and also forward this message again.

[lvyachao (boocatisbest)]

The early investigation is:
2 issues here:

1. User upload place thumbnail/icon for group-owned game, the “asset owner” is assigned to userId instead of GroupId, which is a mistake which leads to some permission issue, the team is fixing this bug in progress
2. the list of thumbnails is fetch by 1 batch call, but somehow the old logic is: as long as one of the thumbnail image cannot be load due to permission issue, the entire list will throw an error instead of partial return others. The team had fixed this bug and released yesterday.

After the first bug get fixed later, things should back to normal, although, we might ask you to re-upload the thumbnails later given the old thumbnail’s asset ownership is hard to re-assign, will keep you posted, sorry for delay!
cc @mrfergie & @roman

[bvetterdays (roman)]

This explanation makes perfect sense; tysm for investigating this and getting back to me within literally 1 day, you’re amazing so excited for this long-standing issue to be resolved.