UGC Accessories Missing After Recently Published Change

My group store has also been experiencing this issue, and in just the last couple of days, it has gotten even worse. A majority of the items I have uploaded and published to my group this year (including items that were uploaded and published just yesterday) are completely missing from my group store page. I have also noticed that this issue has progressively gotten worse, as items I noticed were still present on my group store just earlier today are now missing too.

I am also experiencing issues on my group. Group recently publish items do not appear in the store page on the group etc

Hey there, I am also experiencing this issue with items being out of order or missing, here is my group

In the case of accessories uploaded to my Roblox account, the bug has been fixed but unfortunately in my Roblox clothing group idea.exe - Roblox there are still some clothes missing.

Hello, I’m also having this issue but with 2D clothing on my group (as all my old UGC are offsale). Here’s the link to my group, thank you!

Hi Rockerite, we reverted the change that went out yesterday morning and i verified that your group store has been restored. Please let us know if anything else is wrong.

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Hi, the items in my group store are also out of order. With a older (aka not so good) items appearing before later stuff. Rainyday Designs - Roblox

Many thanks for taking a look

Hi everyone, given the hectic chaos of the past few days, can everyone who raised the issue here check their group store again, +1 or favorite this post if your store IS NOT FIXED yet and i will take another look. Thank you very much :slight_smile:

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Sorry but still out of order. Eg old march 24 stuff on page 5, new cuter stuff from august 24 on page 15 hidden away. Tysm for looking : )

My UGC accessories uploaded to my Roblox account are now displayed in the correct order but unfortunately the problem still exists for classic clothes in my Roblox group idea.exe - Roblox. For example I recently uploaded a few Christmas clothes and for sure one of them disappeared, it didn’t literally disappear, it’s just not displayed in the store on page 2, which is where it should be, I have no idea what page this clothing is on now. (this happened at the same time as the problem with UGC accessories disappearing), I suspect that this happened to many clothes because sales dropped.

I can’t see my items too…
the dynamic head was uploaded over a week ago, yet only 4 out of the 7 heads are still visible.
I can’t find anywhere 3 heads at catalog avatar creator or maketplace anywhere


Hey, @BrightYellowElephant !

The update also caused all of my newer items to get pushed to the very end of the group’s store - they’re not displaying in a correct order.

Is there a way that this could be fixed? It really did take an effect on my sales chart.

I have applied the fix to your store, pls let me know if everything looks good on your side. Thank you for your patience :slight_smile:

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ily ily ILY

It’s perfect. Thank you! :heart:

Sorry to bother but my store still hasn’t been fixed even after I left my comment here 13 days ago. May mine please be fixed also? Thank you.

Edit: Apologies, forgot to add my group link again. Here; Neo Clothing Technology - Roblox

Hi can you post the link to your group store?

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Hi to be sure that I do not end up applying fix to the wrong group store, can you reply me with the link to your group store?

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Hi Hae, I have applied the fix to your group store, pls take a look at let us know if anything else is off. Thank you for your patience :slight_smile: happy holidays!

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Hello! Items that were gone are now there but I have noticed there’s still items in the wrong order, instead of them being in order of which was uploaded, they’re a little scrambled still meaning certain shirts aren’t next to their matching pants. Thank you for working on this and coming back to help me more, happy holidays to you too!!

Hi, Thanks so much, my store is this one Rainyday Designs - Roblox