The position(s) have been filled! Thanks to everyone who applied! 
DreamCraft is the studio behind Adopt Me!, the record-breaking #1 concurrent player count game on Roblox with over 20M monthly active users. As an important part of our growing studio, you will help support our global community, working with the Player Support Team Lead to ensure all our players get the help they need.
We want to provide long-term, stable jobs where people can work alongside a team of talented peers to do their best work whilst learning and growing. As a diverse and inclusive team we encourage applications from candidates of all backgrounds and identities. If you are over the age of 18 and have the right skills for the job, we want to hear from you.
ABOUT ADOPT ME:
Adopt Me! is Robloxâs premiere pet adoption game, featuring an in-depth housing and avatar editor, strong trading economy, and vibrant social community. Adopt Me! is developed by a diverse and growing team of people working in San Mateo CA United States, or remote across the world.
- A diverse and passionate team, where you can collaborate on great work with talented specialists
- The opportunity to lead, to have significant impact on our products and to contribute to our evolving vision
- A professional but relaxed working environment, where your creative input matters
- The opportunity to build something ambitious, to raise the bar and to be a part of one of the most innovative studios on the platform
- Be curious, want to improve yourself and others
- Care deeply about our mission of creating best-in-class game content that kids will remember long into adulthood
- Take ownership of projects and be willing to lead
- Empathize deeply with others and believe our games can be vessels for social good
** PLAYER SUPPORT REPRESENTATIVE - ADOPT ME! - REMOTE (OR ONSITE IN SAN MATEO, CA)**
- Work as part of a flexible shift pattern (40hrs per week average) helping to provide round-the-clock player support for Adopt Me!
- Respond to incoming text-based tickets from players helping them resolve issues in a fast and friendly manner
- Use in-game and external tools to help detect the cause of complex player problems
- File bugs with reproducible steps, and test new game content for quality
- Give feedback on ways to improve the Player Support pipeline to the Player Support Team Lead
- 1+ years work experience in a Customer-facing role
- Enough technical knowledge to be able to reproduce and file bugs in game
- Professionalism and empathy, especially when dealing with customers who may be young, less technologically capable, neurodiverse, or not fluent in English
- Excellent written and verbal communication skills
- Able to work full-time (estimated 40 hours a week)
- Able to work shift patterns as coordinated with the Player Support Team Lead
- Strong grasp of the English language (we work in English)
- Experience playing Adopt Me!, familiarity with the systems and community
- Experience with Zendesk or similar ticketing platforms
- Experience with game or software testing, QA or bug resolution
- Experience working with young people and parents
- Understanding of Discord
- Pay is $25,000 USD / yr
You must be 18 or older to apply. To apply for this job, please email jobs@playadopt.me with the subject âPLAYER SUPPORT REPRESENTATIVEâ and include a copy of your CV / Resume, and a brief overview (cover letter) of why you want to work at DreamCraft.
. As specified in the post, there is potential to lead and to move up. We donât have formal benefits at the moment as we are still setting up certain things, but starting next year we will offer a good benefits package to full time employees.
