[Closed] [$25K USD / yr] Adopt Me is hiring Player Support Representatives

The position(s) have been filled! Thanks to everyone who applied! :grin:

DreamCraft is the studio behind Adopt Me!, the record-breaking #1 concurrent player count game on Roblox with over 20M monthly active users. As an important part of our growing studio, you will help support our global community, working with the Player Support Team Lead to ensure all our players get the help they need.

We want to provide long-term, stable jobs where people can work alongside a team of talented peers to do their best work whilst learning and growing. As a diverse and inclusive team we encourage applications from candidates of all backgrounds and identities. If you are over the age of 18 and have the right skills for the job, we want to hear from you.

ABOUT ADOPT ME:
Adopt Me! is Roblox’s premiere pet adoption game, featuring an in-depth housing and avatar editor, strong trading economy, and vibrant social community. Adopt Me! is developed by a diverse and growing team of people working in San Mateo CA United States, or remote across the world.

SubheaderWhatWeOffer

  • A diverse and passionate team, where you can collaborate on great work with talented specialists
  • The opportunity to lead, to have significant impact on our products and to contribute to our evolving vision
  • A professional but relaxed working environment, where your creative input matters
  • The opportunity to build something ambitious, to raise the bar and to be a part of one of the most innovative studios on the platform

SubheaderWeWantYouTo

  • Be curious, want to improve yourself and others
  • Care deeply about our mission of creating best-in-class game content that kids will remember long into adulthood
  • Take ownership of projects and be willing to lead
  • Empathize deeply with others and believe our games can be vessels for social good

SubheaderTheJob
** PLAYER SUPPORT REPRESENTATIVE - ADOPT ME! - REMOTE (OR ONSITE IN SAN MATEO, CA)**

Responsibilities

  • Work as part of a flexible shift pattern (40hrs per week average) helping to provide round-the-clock player support for Adopt Me!
  • Respond to incoming text-based tickets from players helping them resolve issues in a fast and friendly manner
  • Use in-game and external tools to help detect the cause of complex player problems
  • File bugs with reproducible steps, and test new game content for quality
  • Give feedback on ways to improve the Player Support pipeline to the Player Support Team Lead

DesiredShouldHaveTraits

  • 1+ years work experience in a Customer-facing role
  • Enough technical knowledge to be able to reproduce and file bugs in game
  • Professionalism and empathy, especially when dealing with customers who may be young, less technologically capable, neurodiverse, or not fluent in English
  • Excellent written and verbal communication skills
  • Able to work full-time (estimated 40 hours a week)
  • Able to work shift patterns as coordinated with the Player Support Team Lead
  • Strong grasp of the English language (we work in English)

BonusWouldBeNiceToHaveTraits

  • Experience playing Adopt Me!, familiarity with the systems and community
  • Experience with Zendesk or similar ticketing platforms
  • Experience with game or software testing, QA or bug resolution
  • Experience working with young people and parents
  • Understanding of Discord

Compensation

  • Pay is $25,000 USD / yr

SubheaderHowToApply
You must be 18 or older to apply. To apply for this job, please email jobs@playadopt.me with the subject “PLAYER SUPPORT REPRESENTATIVE” and include a copy of your CV / Resume, and a brief overview (cover letter) of why you want to work at DreamCraft.

CurrentOpenings

12 Likes

Pretty lackluster for a job posting. Is there benefits? Is the pay cycle weekly, bi-weekly? Is there an overtime differential? What are the shifts like? Do you offer paid time off? Is there potential to move up?

6 Likes

I disagree, I think this post is fit for purpose - we had 100+ applications on our last Player Support Representative post and hired a great candidate who has now been promoted to team lead.

Most job postings don’t specify a pay cycle, but we pay monthly. There’s no overtime, the work hours are specified in the post. Shift pattern is flexible, as specified in the post - we will work with the right candidate to figure out a good pattern that ensures everything is covered. We don’t have a formal holiday policy at the moment, but this is something we’d be able to talk about more should be interview you - we strongly believe in people taking time off from work :slight_smile:. As specified in the post, there is potential to lead and to move up. We don’t have formal benefits at the moment as we are still setting up certain things, but starting next year we will offer a good benefits package to full time employees.

If the job doesn’t interest you, I suggest you don’t apply. So far we’ve hired an incredible team of really talented, awesome people and I think we offer them good positions with good compensation.

10 Likes

Do you guys offer payment in Robux or does it have to be USD?

Its a real job so its not legal to provide a robux payment.

1 Like

Compensation for this role will be in USD, not robux :slight_smile:

4 Likes

Hey, I sent in my application!
I am more interested in the Social Media Manager position, but this job is also great! :slight_smile:
Good luck to all the applicants!

I can easily fill out the 4:30 PM - 12:00 AM (UTC -4) slot. (And any time on weekends and in the upcoming summer break!)

thanks,but They take a long time to respond, I sent My CV two days ago and they haven’t told me if it happens or not :neutral_face:

That just means they are trying to find the best person for the job! :slight_smile:

yes,I suppose :confused:
in the same way if they accept me it is a would be dream come true

Will all applicants receive a response back, or will the thread be updated when a person is chosen?

The position(s) have been filled! Thanks to everyone who applied! :grin:

We’ll create another post when more Player Support Representative positions open up.

1 Like