Error 610 when trying to join game

Dev0mar · January 21, 2021, 12:49am

Ever since the first update of 2021 happened, I keep getting this error every other time I try to join a game, consistently

When I click retry it works just fine though

Using Chrome latest version
Windows 10

Venonum · January 21, 2021, 1:17am

I also keep getting this error, but only the first time I try to join a place, it usually works the second time.

334901766 · January 21, 2021, 1:18am

Its a common bug that can be easily fixed by refreshing the roblox page. Pretty sure roblox staff knows about this.

rachjumper · January 21, 2021, 1:59am

having similar problem getting in game
when it actually works everything is frozen and it disconnects me shortly afterwards

lexandstuff · January 21, 2021, 2:50am

Thanks for opening a thread for this! We have been discussing the issue in this thread: Authentication Failed Issues (HTTP 400, Bad Request) - #24 by lexandstuff but it’s nice to have a dedicated thread for it.

These are my notes from the other thread. Sorry to duplicate them here, but I just want to make sure all the information is in one place:

This is affecting all Mac users and is 100% reproduceable. It is not one of the intermittent errors you see in Roblox for time to time; it happens every time and affects every game.

It means Private Servers for Mac users have not worked for the entire year.

Steps to reproduce:

Open Roblox on a Mac.
Go to any game and try to access a private server (in this example, I used a Royale High VIP server)
You will see this error:

Click Retry will take you to a random public server.

You can see that Twitter is full of reports of this error: https://twitter.com/search?q=error%20code%20610%20roblox&src=typed_query&f=live

Can we at least get acknowledgement from Roblox that the issue is being investigated?

SDMittens · January 21, 2021, 5:17am

As a content Creator I posted this error on my youtube channel in community posts, 100’s of people are having this exact same issue since a few weeks ago. You arre right it started after the first January update Roblox did. I never had this error in 2 years. Now 3-4 times to get in a game for last 3 weeks. Today though its just really bad.

I walked away today and just had to stop playing Roblox as it took 15 goes to get in one game. WOW!

Defiantly issues with Roblox. Also its not just limited to MAC we are PC also located in Australia

My Community post on it, says it all. - SDMittens - YouTube

Thanks

Iron_Legion · January 22, 2021, 7:55am

We think we may have discovered the root cause of the issue.

We will fix it as soon as possible, thanks for the reports!

Vi_nyy · January 22, 2021, 9:48am

I can confirm this is happening to non-mac users as well, I’m on windows and it’s happening consistently as well.

Toast22A · January 23, 2021, 5:11am

Transfering from the other thread—I’m still consistently getting Error 610 on Mac when trying to join private servers or when choosing a server directly via the server list.

Administrator_Mr · January 24, 2021, 6:20pm

Happening to me too, hasn’t been fixed yet. Happy chickens.

lexandstuff · January 25, 2021, 12:08am

Sorry gang. I definitely spoke too soon. I’m getting the same error again.

Fwiw, something happened on Friday night (+10 timezone) that stopped this error from occurring for me, but it’s definitely back now. I’ve shared my logs with @Iron_Legion as requested. Fingers crossed

LoyalKingsNQueen · January 25, 2021, 1:30am

Same I tried to retry it seem at an mobile phone or an Ipad it dosen’t affect I tested…

LoyalKingsNQueen · January 25, 2021, 1:31am

Also I use Imac but windows not soo affected

mattoic · January 27, 2021, 6:11pm

Is there a possible update to when this will be fixed? It happens every time I join a game, and I’ve been experiencing this issue for almost a month now. Not sure if there was an attempt to fix it in the most recent Roblox update, but I’m still having the same issue.

SDMittens · January 29, 2021, 6:23am

Still having the problem, some days its not as bad, other days its really bad. Thanks for the update though

Jeuno_DGamer · January 29, 2021, 9:45am

This has happened every time I’ve joined a game since the start of January although fortunately I can press “Retry” and I will join the game. Hopefully this will help people who seem to not be able to join games.

35sx · January 29, 2021, 10:12am

Been getting this issue for a while now, really annoying, can’t join the servers that i want / join my friends until after 1-2 retries

DoggoAnim · January 29, 2021, 2:29pm

Yes. Please fix it as fast as you guys can. Always be waiting.

DoggoAnim · January 29, 2021, 2:30pm

How dude? I actually tried every single way I found on the websites, youtube videos, etc and there’s no way I can fix it (I’m a mac user)

Iron_Legion · January 29, 2021, 6:24pm

Does the ‘Retry’ button work for you?