Incident Report: Large Spike in Teleport Failures: "Attempted to teleport to a place that is restricted"

Can Confirm: This is happening again. When 2+ players connect into a different place it is locking them out.

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I’ve gotten significant amounts of reports all day on this as well for Zombie Strike–we’ve dropped a few thousand players and it wouldn’t surprise me if this was a large reason why.

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This may be related, but I’ve been having problems on the game Eclipsis. When you are in a match (you are teleported to a new server via TeleportService) the server keeps getting closed with the message Roblox has closed this server for maintenance. I am unable to connect back to the match (I am promoted the match is still ongoing but can’t join back. It errors) . It’s been happening for the past two days.

Its one of the only games I actually play so I’m curious if it’s an issue anyone else is facing in other games.

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I’m getting reports that this seems to happen specifically when grouping with multiple players. I do not use and party functions, just TeleportToPrivateServer. I use standard Teleport for going back from missions to the place. I hear both of these are getting this warning.

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I’ve received a large number of reports in Royale High in the last 12 hours specifically. What’s weird is that it works consistently when I try to teleport to one particular player, whilst for other players it seems to break.

image

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@Kampfkarren @grilme99 @DeningtonGamer @AnonymousDeveloper13

Out of curiosity, are any of the other games who are experiencing this using the Player:GetOnlineFriends() method to get the place and job id information that you’re using to teleport the player to?

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Im just using teleporttoprivateserver

I’m not a developer of the game, but I assume they have a datastore of all the running matches so you can teleport back, then just use teleporttoprivateserver to teleport you there.

No idea my game does not use this . It was occuring in zombie strike and dungeon quest for me.

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Thank you for reporting this issue. Can you provide more information as to what service call is failing ? Any more information regarding how you use it also helps.

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No idea I would ask @vCaffy as he is the owner of dungeon quest. You already got an answer from the person who made zombie strike

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We do not use :GetOnlineFriends() in Zombie Strike.

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Do anyone know if this problem got resolved already? I tried teleporting a few times and it did work so I can’t really tell, I did get prints in the server log history that indicate some teleports didnt complete since the kick function i made for people who lag too much and dont get tped fired a few times.

Please keep posts relevant to the issue of the teleport failures.

Are players still seeing this issue ?

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Yes, it still does happen often.

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Contacting @photonavius directly to get more information on failures. Will update this thread as an when we have some more information

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Hey there! Sorry for the late reply. Anyways, I haven’t experienced the teleporting issue for a while now, so for now its good.

But just incase, I sadly do not have a screenshot so I’m sorry if this is no help, when the teleport used to fail, a box showed up saying something like: Http Error (Games ID) cannot teleport player to place. Something like that.

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Hi! This is happening in my game. After the error, repeated attempts to teleport to the same server instance continues to return the same error.

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Please could you share the source and destination place ids that you are teleporting from/to ?

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