Incident Report: Large Spike in Teleport Failures: "Attempted to teleport to a place that is restricted"

Is this possibly related?

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A post was merged into an existing topic: Off-topic and bump posts

Getting same issue, just added a new place to my main game, in ā€œgame explorerā€

The main game is supposed to teleport to it, but it gets the same errors as you guys.

The game is part of the same game, so no reason why it should be doing this.

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This issue is still ongoing, hitting particularly us hard this weekend @Nightgaladeld

image

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We shipped a change today which we think should fix the issue of large number of teleports being blocked. We will be monitoring continuously and make additional changes if required.

Teleports within the same universe or teleports to root place (starter place) of other universes will not be blocked.

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This issue is still happening to some people for my game, as I am using a reserved server, and (TeleportToPrivateServer.) What seems to be happening is that most of my players get teleported correctly to the reserved server, but some players receive this error still as of now. All the place idā€™s seem to be correctly place as most of my players get teleported properly, but some players receive an error such as ā€œAttempted to teleport to a place that is restricted.ā€ Although everything is correctly lined up, it seems to be teleporting some players to a rather strange place id as shown in the screenshot:


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Any updates on this? It is still occurring and disabling my teleport to friend requests.

~Thanks in advance,
MXKhronos

This is happening to me in multiple games that rely on teleporting from lobby to a dungeon or a different world. Can anyone else confirm this being an issue for them?

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Can Confirm: This is happening again. When 2+ players connect into a different place it is locking them out.

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Iā€™ve gotten significant amounts of reports all day on this as well for Zombie Strikeā€“weā€™ve dropped a few thousand players and it wouldnā€™t surprise me if this was a large reason why.

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This may be related, but Iā€™ve been having problems on the game Eclipsis. When you are in a match (you are teleported to a new server via TeleportService) the server keeps getting closed with the message Roblox has closed this server for maintenance. I am unable to connect back to the match (I am promoted the match is still ongoing but canā€™t join back. It errors) . Itā€™s been happening for the past two days.

Its one of the only games I actually play so Iā€™m curious if itā€™s an issue anyone else is facing in other games.

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Iā€™m getting reports that this seems to happen specifically when grouping with multiple players. I do not use and party functions, just TeleportToPrivateServer. I use standard Teleport for going back from missions to the place. I hear both of these are getting this warning.

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Iā€™ve received a large number of reports in Royale High in the last 12 hours specifically. Whatā€™s weird is that it works consistently when I try to teleport to one particular player, whilst for other players it seems to break.

image

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@Kampfkarren @grilme99 @DeningtonGamer @AnonymousDeveloper13

Out of curiosity, are any of the other games who are experiencing this using the Player:GetOnlineFriends() method to get the place and job id information that youā€™re using to teleport the player to?

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Im just using teleporttoprivateserver

Iā€™m not a developer of the game, but I assume they have a datastore of all the running matches so you can teleport back, then just use teleporttoprivateserver to teleport you there.

No idea my game does not use this . It was occuring in zombie strike and dungeon quest for me.

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Thank you for reporting this issue. Can you provide more information as to what service call is failing ? Any more information regarding how you use it also helps.

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No idea I would ask @vCaffy as he is the owner of dungeon quest. You already got an answer from the person who made zombie strike

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We do not use :GetOnlineFriends() in Zombie Strike.

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