2 days ago, I started getting a disturbing amount of random HTTP 500 errors returned from Roblox when ranking users. They come in random bursts and usually lasted around a few minutes. However, now Roblox games are being affected more by this bug and functions like GetRankInGroup are starting to fail for some people. The errors usually happened in bursts, but now it’s happening more frequently and is just coming up random at this point. Sometimes the error will occur many times in a row after requests to retry, but sometimes another request will go through. Times below are shown in PST.
Affected Endpoints (so far):
GetRankInGroup, GetRoleInGroup, IsInGroup
Others in the replies, namely DataStoreService
Some people are expressing their troubles in this post, however the replies are completely irrelevant to the original topic and this is a more widespread issue than GetRankInGroup.
sslconnectfail is different issue. Shouldn’t be connected with this topic. Sslconnectfail happens when server can’t init connection because of handshake issues or issues with ssl cert. This one is caused by api failure.
All three scripts are crucial to our games as we need to auto-team players based on their group ranks.
The problem is ongoing. It was reported by multiple players from our community around 15:15 EST+1, and it is not only happening to our games. This is also reported to be an ongoing issue in a few other events.
It occurs both in Roblox Studio and in-game.
Effected Games:
Please have this fixed ASAP please, our game at this stage is extremely unstable. Thank you.
@popeeyy mentioned (separate) API issue with updating user’s rank in group. To perform such action, a bot account is required. It will be helpful to include the information about the bot so Roblox can trace the error internally.
So I guess we are all on the same page. Though, I am wondering if this problem is happening at a dramatically higher rate just after my studio & client update 30 minutes ago or is it an ongoing issue for a couple of days?
