Actual Behavior
Yet according to the transactions page, I have not been paid since the 27th of April, and consequently, I am currently missing over a million robux in revenue
Issue Area: Roblox Website Page URL:Roblox Impact: High Frequency: Very Rarely Date First Experienced: 2022-04-27 00:04:00 (-04:00) Date Last Experienced: 2022-05-01 00:05:00 (-04:00)
These past few days, my premium payouts revenue has been displaying 0 in my group revenue summary, even though I do make premium payouts through my games every day.
One thing I noticed all these graphs have in common is that all the unpaid premium payouts are marked as dashed lines instead of solid. I’m wondering if this is relevant somehow (since it’s still recognising it should be paying out, but hasn’t paid anything with a dashed line)
In your case its expected behavior
You’re not supposed to get the premium payouts until a little over a month after the day it was projected on
being dotted means it wasn’t supposed to be paid yet, we are complaining about it not paying although it should’ve been, our unpaid days are not dotted.
yours will be probably paid in a few days (dotted lines are not final so the amount could be changed or even become 0 in your case since the amounts are 1-4 robux)
However, a little update on my issue
We just got a premium payout for a little over 18K
which doesn’t quite cover all the days that we lost payouts on but it seems like Roblox is working on resolving that issue?
im getting same less robux than usual
i also remember saying they were going to do an update with them so i dont know
but this is defenetly for all developers
This was due to some data storage issues on the finance side. There was a slight delay while fixes were being implemented, but all payouts should be processed now.
Can anyone who was affected confirm it’s resolved?
We haven’t got 0 payouts in a while and we have been getting higher payouts then any of our days on the developer stats predictions for a couple days this past week so I assume that was just giving the missing Robux.
However, looking at the dev stats it the graph didn’t update in about 2-3 days and the latest prediction is from a week ago:
I’m still not receiving premium payouts for my game Rocket Rush:
As far back as 4/6/2022 it still shows as projected instead of earned on the graph. (I know that day specifically was zero, but this time last month the game has projected premium revenue that has not been paid.)
Your experience should have received a hold for 2469 Robux on 5/23. This would correspond to engagement for 4/25.
The Robux should show up as “Pending” in your Transactions page.
You should have been receiving payouts pretty regularly over the past few days. Some payouts are still pending, but most have been released already for other experiences.
As listed on the graph,dotted lines continue from 4/18 onward, meaning that I was supposed to receive my payment from April 18th on May 15th (same for later dates) alongside the dotted line turning full. However, it is now June 2nd.
It may have been an irrelevant amount of income, but we just rebooted our group from a 2-year hiatus and have been noticing some amazing trend changes. This issue, however, is making us concerned that we’re not going to get any of the future premium payouts, regardless of their size.
@Focia19 Please forward this up to administration above, please.
ALSO, does making the game inactive affect the payouts or not? We sometimes tend to close the game after events and reopen it on the next event, making it inactive for several days before making it public. Can that also affect payouts? (although we haven’t done that practice more than 1 time)
Making the game inactive for a period of time would decrease premium playtime, and premium payouts depend on premium playtime. So you would see smaller payouts.
About the rest of your issue, I will have someone look at your affected game’s transactions if they are fully transferred, starting this week.
