Specifically the text: “Here’s a message from the Creator”
As a Dev, having parasocial text in the ban message sends a really bad message to users as if we’re talking to them personally. In addition, it doesn’t accurately reflect the reality or what a dev or studio wants to actually say to a user, which can be very misleading.
This was mentioned by devs in the official ban api post, here’s just one example:
This is the third time through various direct lines of comms we have with Roblox that we have shared this sentiment. Would be super great if Roblox could action our feedback even when the issue seems relatively small; at scale the impact is not small, and this is a very easy change. 
For something like moderation, giving the user the idea that they’ve been personally banned by the creator of the experience is a fast track to targeted harassment at magnitudes such as swatting and identity theft. This has happened and is actively happening with people I know.
In the case of automated bans for use of alt accounts, the messaging adds on a third “creator” as if to drive the point home that it’s personal. This is egregious, there is deep psychology involved in mitigating user perception of moderation action and this messaging is extremely sloppy and downright harmful.
I don’t think this is a “catch all” solution for people taking bans too seriously, because regardless of wording there are going to be people who will see you as the “devil” for getting a ban and will complain on Twitter over it.
But on the other hand, it’s just not accurate to imply that the creator is taking action against a user on a personal level. I think the same people who are the type to go and complain about a ban publicly are the same kind of people to see “creator” said 3 times in their ban message and use that as ammo for brigading. Sure they’ll probably still complain regardless, but I think having more neutral wording here can massively lessen the felt impact to the end user especially for younger audiences who are much more impressionable.
Doing this would not only reduce strain on the developer and their moderation staff (if applicable), it gives an opportunity to the user to think more rationally rather than jumping to conclusions and, for non permanent bans, I believe would make them a little bit less likely to reoffend in the future.
I think a message like: “You were banned from this experience, here’s a message regarding your ban:” would be a suitable replacement.
This needs to change ASAP! It doesn’t even make much sense either, as for most games on the platform, bans are handled either by an automated system or by game moderators, who are not the “creators” of the game.
Somebody step up at Roblox and change a few words, please. It’s important.
Better yet, just remove all the default text, and replace the Join Error with something like “Banned from the Game”
I just kind of hate that the “You were been kicked/banned” message can’t be changed. Most of the time, you need to add 2 newlines for your actual message to pop out more. This is both bad UX and DX
This alt one is the worst, the amount of people who think this is a personal message from the developers is crazy. It’s positioned right after the “Here’s a message from the creator:” like we wrote it. As if we personally hunted down their alt and banned them for ‘avoiding an enforcement action’ or something. Then they come in and ask why they’re banned and we have no real way to even verify if they’re innocent or not, or what they were even originally banned for. This entire system needs a massive rework. The alt-detection is lackluster in general and when it ‘works’ I have a hard time honestly believing it’s not filled with false-positives.
Really the amount of moderation and security work needed for even a small game is so much. Roblox should take this stuff more seriously and do a better job combatting bad actors. I’d say at least 95% of our bans with this system are for exploiters and chat-bypassers. This stuff should be part of what the ~70% cut they take goes towards, and we should get deeper access to these tools to better protect our games and players.
The wording on this just adds more hassle to our teams, as now every person thinks their automated cheating ban was manually issued by a moderator who must’ve ‘seen me lagging’ or something. Please rework this system.
Due to the nature of the bans my community handles which are heavy targets for retaliation, I absolutely cannot have this kind of text anywhere in my ban messages. It is incredibly dangerous to my moderation staff to even suggest that a single individual was responsible for any bans and even moreso to appoint the owner as a scapegoat. I was just about to migrate my ban database to the ban API; thank goodness I didn’t.
Your reply is not helpful to the ongoing conversation. This feature request is simply for removing the parasocial part of the message. If you want the ban message to be changed entirely, I would suggest making a new feature request for this specific change.
I assume that you meant to reply to someone else, because I agreed with your idea and the example I gave at the end of my initial reply was precisely about a potentially good way to go about altering the ban message to not contain parasocial messaging. It was not a request for any kind of customizable ban message or anything of that nature and it addresses the core point of the feature request.
In case I’ve missed something you can direct message me so that we don’t end up flooding this topic with unnecessary discussion since I know how annoying that can be for others, but to my knowledge I was not hijacking this topic at all with a “different” feature request.
I’ve had a number of people join our communities specifically firing questions like “What did you mean by X?” when regarding their bans, and I don’t think they realize that those bans are not personal. If I had to guess this is likely the reasoning why.
I think that no matter what some users will always take bans personally, however in this case it feels like a lot of those who reach out to us in our communities do so because they believe their case was manually or personally handled. This for many developers simply isn’t true.