Roblox games load for about 3 seconds then instantly crash

WaviestBalloon · October 12, 2023, 1:42am

Leo:

2023-10-08T19:19:25.372Z,18.372818,36cc,6,Critical [FLog::DesktopInstaller] failed to copy file RobloxPlayerInstaller.exe
2023-10-08T19:19:30.192Z,23.192852,1150,6,Critical [FLog::DesktopInstaller] InstallerException: failed to download and install version-510663c9d33e4fd8, please check log file C:\Users\leobe\AppData\Local\Roblox\logs\RobloxPlayerInstaller_CABE8.log
2023-10-08T19:19:30.193Z,23.193068,1150,6,Critical [FLog::DesktopInstaller] C:\buildAgent\work\ci_deploy_ninja_boot-x86_git\Client\Installer\Windows\src\Installer.cpp(352)\RobloxPlayerInstaller.exe!00A9FC2F: (caller: 00A9EE4B) Exception(1) tid(1150) 80004005 Unspecified error

Looks like a issue with the bootstrapper, uninstall Roblox entirely and reinstall, make sure you get a fresh copy of the bootstrapper from this prompt:

aimower0012 · October 12, 2023, 3:17am

I’m confused about that because according to the Roblox website, Windows 7/8.1/10 is supported, however, Windows 7 and 8.1 support is gone and Windows 10 2015 LTSB has extended support until Oct 14 2025
Computer Hardware & Operating System Requirements – Roblox Support
Windows 7 - Microsoft Lifecycle
Windows 8.1 - Microsoft Lifecycle

aimower0012 · October 12, 2023, 3:19am

I don’t have an integrated GPU. I’m using AMD Radeon HD 5450.

0MPXD · October 12, 2023, 3:40am

Can someone help me?
Roblox client keep crashing when startup.

2023-10-12T03:36:35.795Z,0.795178,00b0,6 [FLog::Output] Loading AppSettings.xml from C:\Users\mariu\AppData\Local\Roblox\Versions\version-57e2dd886e0e42a5\AppSettings.xml
2023-10-12T03:36:35.799Z,0.799178,00b0,6 [FLog::Output] RobloxChannel has been set to production
2023-10-12T03:36:35.800Z,0.800178,00b0,6,Info [FLog::UpdateController] UpdateController: versionQueryUrl: https://clientsettingscdn.roblox.com/v2/client-version/WindowsPlayer
2023-10-12T03:36:35.801Z,0.801178,00b0,6,Info [FLog::UpdateController] WindowsUpdateController: updaterFullPath: C:\Users\mariu\AppData\Local\Roblox\Versions\version-57e2dd886e0e42a5\RobloxPlayerInstaller.exe
2023-10-12T03:36:35.803Z,0.803178,4a4c,6,Info [FLog::UpdateController] Update thread: started with protStr 
2023-10-12T03:36:35.803Z,0.803178,4a4c,6,Info [FLog::UpdateController] Checking if updater exists at C:\Users\mariu\AppData\Local\Roblox\Versions\version-57e2dd886e0e42a5\RobloxPlayerInstaller.exe. Returning true
2023-10-12T03:36:36.046Z,1.046991,4a4c,6,Debug [FLog::UpdateController] version response: {"version":"0.598.0.5980624","clientVersionUpload":"version-57e2dd886e0e42a5","bootstrapperVersion":"1, 6, 0, 5980624"}
2023-10-12T03:36:36.047Z,1.047986,4a4c,6,Info [FLog::UpdateController] Update thread: isUpdateRequired FALSE
2023-10-12T03:36:36.047Z,1.047986,00b0,6 [FLog::Output] Settings Date header was Thu, 12 Oct 2023 03:36:35 GMT
2023-10-12T03:36:36.048Z,1.048982,00b0,6 [FLog::Output] Settings Date timestamp is 1697081795
2023-10-12T03:36:36.084Z,1.084811,00b0,6 [FLog::ClientRunInfo] RobloxGitHash: 575b6d4bf386370b88ba8d70e0c09fb565cf1191
2023-10-12T03:36:36.084Z,1.084811,00b0,6 [FLog::ClientRunInfo] The base url is http://www.roblox.com/
2023-10-12T03:36:36.084Z,1.084811,00b0,6 [FLog::ClientRunInfo] The channel is production
2023-10-12T03:36:36.121Z,1.121708,00b0,6 [FLog::Output] 335 registered enums
2023-10-12T03:36:36.167Z,1.167967,00b0,6 [FLog::Output] *******
** Validated reflection database in 46.258980 ms, found 4508 entries with the following skipped: 9 enums, 12 properties, 32 functions, 11 events, 9 classes.
*******

2023-10-12T03:36:36.175Z,1.175007,00b0,6 [FLog::Output] setAssetFolder content
2023-10-12T03:36:36.177Z,1.177018,00b0,6 [FLog::Output] setExtraAssetFolder C:/Users\mariu\AppData\Local\Roblox\Versions\version-57e2dd886e0e42a5\ExtraContent
2023-10-12T03:36:36.181Z,1.181040,00b0,6 [FLog::Output] CrashReporter Start
2023-10-12T03:36:36.181Z,1.181040,00b0,6 [FLog::Output] The crash upload percentage is 10
2023-10-12T03:36:36.181Z,1.181040,00b0,6 [FLog::Output] Searching for and uploading crash dumps
2023-10-12T03:36:36.181Z,1.181040,00b0,6 [FLog::Output] the dump url: 
2023-10-12T03:36:36.182Z,1.182046,1d60,6 [FLog::Output] WatcherThread Started
2023-10-12T03:36:36.218Z,1.218249,00b0,6 [FLog::LogWin32BTId] LogWin32BTId, App, internal browser session end
2023-10-12T03:36:36.850Z,1.850922,00b0,12 [DFLog::HttpTraceError] HttpResponse(#5 000001560C250A30) time:99.5ms (net:99.3ms callback:0.0ms timeInRetryQueue:0.0ms) error:9 message:HttpError: Aborted url:{ "https://ecsv2.roblox.com/client/pbe" } ip: external:0 numberOfTimesRetried:0
2023-10-12T03:36:36.951Z,1.951539,00b0,12 [DFLog::HttpTraceError] HttpResponse(#6 000001560C252230) time:99.5ms (net:97.6ms callback:0.0ms timeInRetryQueue:0.0ms) error:9 message:HttpError: Aborted url:{ "https://client-telemetry.roblox.com" } ip: external:0 numberOfTimesRetried:0
2023-10-12T03:36:37.953Z,2.953161,00b0,12 [DFLog::HttpTraceError] HttpResponse(#4 000001560C251030) time:1202.0ms (net:1201.9ms callback:0.0ms timeInRetryQueue:0.0ms) error:9 message:HttpError: Aborted url:{ "https://ecsv2.roblox.com/client/pbe" } ip: external:0 numberOfTimesRetried:0

My setup:

MBO: MSI B450M Pro-VDH Max
CPU: AMD Ryzen 7 2700 3.2 GHz
GPU: GIGABYTE GeForce RTX 2070 Windforce 8GB
RAM: Vengeance LPX, DDR4, 32 GB, 2666MHz,
PSU: SilentiumPC Vero M3 700W
SSD SAMSUNG 860 EVO 500 GB
SSD (M2) KINGSTON 500 GB
HDD SAMSUNG 500 GB
HDD Seagate 1000 GB
OS Windows 11 Pro  x64

WaviestBalloon · October 12, 2023, 3:48am

That support page is outdated last time I checked, best to see what @Bitdancer thinks about it since I don’t know the exact criteria for that message to be triggered

I don’t see why your machine is incompatible with newer versions of Windows 10

WaviestBalloon · October 12, 2023, 3:50am

Do the steps stated in Strategy three, after you have a crash dump, send it to Profile - Bitdancer - Developer Forum | Roblox in a private message.

0MPXD · October 12, 2023, 4:04am

I have got the crash dump, but size is 1.08 GB (!!!)

Also i get more info from log:

2023-10-12T03:59:06.836Z,0.836627,08d8,6 [FLog::Output] Loading AppSettings.xml from C:\Users\mariu\AppData\Local\Roblox\Versions\version-57e2dd886e0e42a5\AppSettings.xml
2023-10-12T03:59:06.841Z,0.841627,08d8,6,Warning [FLog::Output] Unrecognized Protocol Arg: roblox-player:1
2023-10-12T03:59:06.842Z,0.842627,08d8,6,Warning [FLog::Output] Unrecognized Protocol Arg: launchmode:play
2023-10-12T03:59:06.842Z,0.842627,08d8,6 [FLog::Output] RobloxChannel has been set to production
2023-10-12T03:59:06.843Z,0.843627,08d8,6,Warning [FLog::Output] Unrecognized Protocol Arg: launchexp:InApp
2023-10-12T03:59:06.843Z,0.843627,08d8,6,Info [FLog::UpdateController] UpdateController: versionQueryUrl: https://clientsettingscdn.roblox.com/v2/client-version/WindowsPlayer
2023-10-12T03:59:06.844Z,0.844627,08d8,6,Info [FLog::UpdateController] WindowsUpdateController: updaterFullPath: C:\Users\mariu\AppData\Local\Roblox\Versions\version-57e2dd886e0e42a5\RobloxPlayerInstaller.exe
2023-10-12T03:59:06.845Z,0.845627,08a8,6,Info [FLog::UpdateController] Update thread: started with protStr roblox-player:1+launchmode:play+gameinfo:UYABtYsWDUiQ1zTz-kkByDiG8VibV1fHjWSJhMf2RLMd5gXB1GDwESeE1IHICeYpAQcUdY2xkyigfqAUMXMCg_DwxU2ARq1KC68YX9kTdFXU9Ec9NYmOtYGwuJ-PB9egaVL754dORuGHepOw5wSly1Px-4eUmwyg8ebKaRrajaezY_xuZqnlYKqZfrVxDFr5pUuAyHHxDsk29VYHqFQB-A+launchtime:1697083140627+placelauncherurl:https%3A%2F%2Fassetgame.roblox.com%2Fgame%2FPlaceLauncher.ashx%3Frequest%3DRequestGame%26browserTrackerId%3D174377499012%26placeId%3D277751860%26isPlayTogetherGame%3Dfalse%26joinAttemptId%3D22b4c4a9-1beb-490c-a145-0b1d83e42e10%26joinAttemptOrigin%3DPlayButton+browsertrackerid:174377499012+robloxLocale:en_us+gameLocale:en_us+channel:+LaunchExp:InApp
2023-10-12T03:59:06.846Z,0.846627,08a8,6,Info [FLog::UpdateController] Checking if updater exists at C:\Users\mariu\AppData\Local\Roblox\Versions\version-57e2dd886e0e42a5\RobloxPlayerInstaller.exe. Returning true
2023-10-12T03:59:07.122Z,1.122541,08a8,6,Debug [FLog::UpdateController] version response: {"version":"0.598.0.5980624","clientVersionUpload":"version-57e2dd886e0e42a5","bootstrapperVersion":"1, 6, 0, 5980624"}
2023-10-12T03:59:07.123Z,1.123546,08a8,6,Info [FLog::UpdateController] Update thread: isUpdateRequired FALSE
2023-10-12T03:59:07.129Z,1.129577,08d8,6 [FLog::Output] Settings Date header was Thu, 12 Oct 2023 03:59:06 GMT
2023-10-12T03:59:07.130Z,1.130582,08d8,6 [FLog::Output] Settings Date timestamp is 1697083146
2023-10-12T03:59:07.158Z,1.158631,08d8,6 [FLog::Output] LoadClientSettingsFromLocal: "{"DFIntWriteFullDmpPercent": 100}"
2023-10-12T03:59:07.162Z,1.162612,08d8,6 [FLog::ClientRunInfo] RobloxGitHash: 575b6d4bf386370b88ba8d70e0c09fb565cf1191
2023-10-12T03:59:07.163Z,1.163607,08d8,6 [FLog::ClientRunInfo] The base url is http://www.roblox.com/
2023-10-12T03:59:07.163Z,1.163607,08d8,6 [FLog::ClientRunInfo] The channel is production
2023-10-12T03:59:07.191Z,1.191476,08d8,6 [FLog::Output] 335 registered enums
2023-10-12T03:59:07.238Z,1.238255,08d8,6 [FLog::Output] *******
** Validated reflection database in 46.778912 ms, found 4508 entries with the following skipped: 9 enums, 12 properties, 32 functions, 11 events, 9 classes.
*******

2023-10-12T03:59:07.241Z,1.241241,08d8,6 [FLog::Output] setAssetFolder content
2023-10-12T03:59:07.243Z,1.243231,08d8,6 [FLog::Output] setExtraAssetFolder C:/Users\mariu\AppData\Local\Roblox\Versions\version-57e2dd886e0e42a5\ExtraContent
2023-10-12T03:59:07.248Z,1.248211,08d8,6 [FLog::Output] DUAR is on.
2023-10-12T03:59:07.685Z,1.685473,08d8,6 [FLog::WindowsLuaApp] (Win-AuthToken) loadAuthTokenFromDisk:
2023-10-12T03:59:07.719Z,1.719649,08d8,6 [FLog::LogWin32BTId] LogWin32BTId, App, cookie Native => Engine set RBXEventTrackerV2 as CreateDate=10/12/2023 03:52:31&rbxid=41816710&browserid=174377499012
2023-10-12T03:59:07.719Z,1.719649,08d8,6 [FLog::LogWin32BTId] LogWin32BTId, App, web launch, websiteBTId is 174377499012, localBtid is 174377499012
2023-10-12T03:59:07.723Z,1.723670,08d8,6 [FLog::WindowsLuaApp] StartupController finished starting: stage = 2, BTID = 174377499012, upgradeStatus = 3.
2023-10-12T03:59:07.723Z,1.723670,08d8,6 [FLog::LogWin32BTId] LogWin32BTId, App, after initialize the websiteBTId is 174377499012, and localBtid is 174377499012
2023-10-12T03:59:07.723Z,1.723670,08d8,6 [FLog::WindowsLuaApp] (Win-AuthToken) saveAuthTokenToDisk:size:1199.
2023-10-12T03:59:07.724Z,1.724675,08d8,6 [FLog::LogWin32BTId] LogWin32BTId, App, cookie Engine => Native set RBXEventTrackerV2 as CreateDate=10/12/2023 03:52:31&rbxid=41816710&browserid=174377499012
2023-10-12T03:59:08.808Z,2.808322,08d8,6 [FLog::Warning] UserAgentString Mozilla/5.0 (Windows NT 10.0; Win64; x64; Trident/7.0; rv:11.0) like GeckoRoblox/WinInetRobloxApp/0.598.0.5980624 (GlobalDist; RobloxDirectDownload) is set
2023-10-12T03:59:08.809Z,2.809317,08d8,6 [FLog::Output] CrashReporter Start
2023-10-12T03:59:08.809Z,2.809317,08d8,6 [FLog::Output] The crash upload percentage is 10
2023-10-12T03:59:08.810Z,2.810313,43fc,6 [FLog::Output] WatcherThread Started
2023-10-12T03:59:09.119Z,3.119543,08d8,6 [FLog::WindowsLuaApp] Set WebView linking marshaller
2023-10-12T03:59:09.121Z,3.121553,08d8,6 [FLog::SingleSurfaceApp] initializeWithAppStarter
2023-10-12T03:59:09.121Z,3.121553,08d8,6 [FLog::SingleSurfaceApp] initializeSingleton
2023-10-12T03:59:09.124Z,3.124569,08d8,6 [FLog::SingleSurfaceApp] setStage: (stage:Native)
2023-10-12T03:59:09.124Z,3.124569,08d8,6 [FLog::SingleSurfaceApp] setLocale
2023-10-12T03:59:09.124Z,3.124569,08d8,6 [FLog::SingleSurfaceApp] instantiate controllers
2023-10-12T03:59:09.125Z,3.125574,08d8,6 [FLog::SurfaceController] SurfaceController[_:1]::SurfaceController, count: 1
2023-10-12T03:59:09.125Z,3.125574,08d8,6 [FLog::WindowsLuaApp] Launching univeral app in-experience
2023-10-12T03:59:09.126Z,3.126580,08d8,6 [FLog::SingleSurfaceApp] userDidLogin
2023-10-12T03:59:09.126Z,3.126580,08d8,6 [FLog::SingleSurfaceApp] applyLocale
2023-10-12T03:59:09.127Z,3.127585,08d8,6 [FLog::WindowsLuaApp] (Win-AuthToken) saveAuthTokenToDisk:size:1199.
2023-10-12T03:59:09.128Z,3.128590,08d8,6 [FLog::LogWin32BTId] LogWin32BTId, App, cookie Engine => Native set RBXEventTrackerV2 as CreateDate=10/12/2023 03:52:31&rbxid=41816710&browserid=174377499012
2023-10-12T03:59:09.130Z,3.130600,08d8,6 [FLog::SingleSurfaceApp] launchUGCGame: (stage:Native).
2023-10-12T03:59:09.130Z,3.130600,08d8,6 [FLog::SingleSurfaceApp] launchUGCGameInternal
2023-10-12T03:59:09.131Z,3.131606,08d8,6 [FLog::SingleSurfaceApp] applyLocale
2023-10-12T03:59:09.140Z,3.140652,08d8,100 [FLog::DataModelPatchConfigurer] OTAPollingEnabled set to: false
2023-10-12T03:59:09.141Z,3.141658,08d8,100 [FLog::DataModelPatchConfigurer] [_DataModelPatch] Load configs for user key: app:8150389526536272284
2023-10-12T03:59:09.143Z,3.143668,08d8,100 [FLog::DataModelPatchConfigurer] [_DataModelPatch] Retrieving patch
2023-10-12T03:59:09.143Z,3.143668,08d8,100 [FLog::DataModelPatchConfigurer] getCachedPatch DataModelPatchConfig : type=1, assetId=5345954812, assetVersion=7530, maxAppVersion=598, localAssetURI=rbxasset://models/DataModelPatch/DataModelPatch.rbxm
2023-10-12T03:59:09.144Z,3.144673,08d8,100 [FLog::DataModelPatchConfigurer] getCachedPatch : numAttempts=10
2023-10-12T03:59:09.144Z,3.144673,08d8,100 [FLog::DataModelPatchConfigurer] getCachedPatch : contentId=rbxasset://models/DataModelPatch/DataModelPatch.rbxm
2023-10-12T03:59:09.144Z,3.144673,08d8,100 [FLog::DataModelPatchConfigurer] getCachedPatch : get patch from content provider for Model
2023-10-12T03:59:09.510Z,3.510476,08d8,6 [FLog::Output] Hello to the person reading this! I know you are smiling :)
2023-10-12T03:59:09.511Z,3.511482,08d8,6 [FLog::Output] Hola, soy yeetcode medium! 
2023-10-12T03:59:09.511Z,3.511482,08d8,6 [FLog::Output] Hello from Star!
2023-10-12T03:59:09.511Z,3.511482,08d8,6 [FLog::Output] Hello..? it's me
2023-10-12T03:59:09.511Z,3.511482,08d8,6 [FLog::Output] Hi y'all >:D
2023-10-12T03:59:09.511Z,3.511482,08d8,6 [FLog::Output] live long and prosper
2023-10-12T03:59:09.511Z,3.511482,08d8,6 [FLog::Output] Did you know that Australia went to war with the Emus and lost?
2023-10-12T03:59:09.511Z,3.511482,08d8,6 [FLog::Output] Meowdy, purrtners
2023-10-12T03:59:09.699Z,3.699454,08d8,6 [FLog::Audio] OutputDevice 0: Głośniki (Realtek(R) Audio) 48000/8
2023-10-12T03:59:09.786Z,3.786529,08d8,6 [FLog::Audio] InputDevice 0: Microphone (Realtek Audio USB)({{3be1fdf5-caf3-4368-b8daf278bb6211b6}}) 48000/2/4
2023-10-12T03:59:09.787Z,3.787525,08d8,6 [FLog::Audio] InputDevice 1: Mikrofon (Realtek(R) Audio)({{08788a9f-423e-4b2b-8ba2138ed36d06cb}}) 48000/2/4
2023-10-12T03:59:09.935Z,3.935944,08d8,6 [FLog::UGCGameController] UGCGameController, initialized DataModel(00000205C88EDF90)
2023-10-12T03:59:09.935Z,3.935944,08d8,6 [FLog::GameJoinUtil] GameJoinUtil::joinGame
2023-10-12T03:59:09.936Z,3.936945,08d8,6 [FLog::GameJoinUtil] GameJoinUtil::joinGamePostStandard: URL: https://gamejoin.roblox.com/v1/join-game BODY: {"placeId":277751860,"gameJoinAttemptId":"22b4c4a9-1beb-490c-a145-0b1d83e42e10"}
2023-10-12T03:59:09.936Z,3.936945,08d8,6 [FLog::GameJoinUtil] GameJoinUtil::makePlaceLauncherRequest: requestCount: 0, url: https://gamejoin.roblox.com/v1/join-game.
2023-10-12T03:59:09.937Z,3.937947,08d8,6 [FLog::GameJoinUtil] Delaying request by 0.00 seconds
2023-10-12T03:59:09.937Z,3.937947,08d8,6 [FLog::SurfaceController] [_:1]::replaceDataModel: (stage:0, window = 0x1c0066) [tid:0x205b6ec7c00]
2023-10-12T03:59:09.950Z,3.950679,3138,6 [FLog::SurfaceController] SurfaceController::enableVR
2023-10-12T03:59:10.080Z,4.080585,3138,6 [FLog::UGCGameController] Game Scripts are loaded
2023-10-12T03:59:10.594Z,4.594155,1d64,6 [FLog::GameJoinUtil] GameJoinUtil::makePlaceLauncherRequest, response:
{"jobId":"1c2f3852-e8f2-4f1c-b824-934849bc30a5","status":2,"joinScriptUrl":"https://assetgame.roblox.com/Game/Join.ashx?ticketVersion=2&ticket=%7b%22UserId%22%3a42651135%2c%22UserName%22%3a%220MPXD%22%2c%22DisplayName%22%3a%227SF_MPXD%22%2c%22CharacterFetchUrl%22%3a%22https%3a%2f%2fapi.roblox.com%2fv1.1%2favatar-fetch%2f%3fplaceId%3d277751860%26userId%3d42651135%22%2c%22GameId%22%3a%221c2f3852-e8f2-4f1c-b824-934849bc30a5%22%2c%22PlaceId%22%3a277751860%2c%22UniverseId%22%3a110181652%2c%22ServerId%22%3a269457%2c%22ServerPort%22%3a54682%2c%22IsTeleport%22%3afalse%2c%22FollowUserId%22%3anull%2c%22TimeStamp%22%3a%2210%2f11%2f2023+10%3a59%3a09+PM%22%2c%22CharacterAppearanceId%22%3a42651135%2c%22AlternateName%22%3anull%2c%22JoinTypeId%22%3a10%2c%22MatchmakingDecisionId%22%3a%22bc04d602-47d3-4d39-9858-bfd4828b26f7%22%2c%22GameJoinMetadata%22%3a%7b%22JoinSource%22%3a0%2c%22RequestType%22%3a0%2c%22Matchmaki
2023-10-12T03:59:10.595Z,4.595157,1d64,6 [FLog::GameJoinUtil] Game join succeeded.
2023-10-12T03:59:10.595Z,4.595157,1d64,6 [FLog::GameJoinUtil] GameJoinUtil::processing join parameters
2023-10-12T03:59:10.596Z,4.596159,4c1c,7 [FLog::Network] NetworkClient:Create
2023-10-12T03:59:10.598Z,4.598164,4c1c,10 [DFLog::KeyRing] Parsed config created at: 11:55 12/6/2022.
2023-10-12T03:59:10.600Z,4.600168,4c1c,6 [FLog::Output] AnalyticsSessionId is e83b00c4-5eae-4523-89ff-441bf764c5a8.
2023-10-12T03:59:10.600Z,4.600168,4c1c,6 [FLog::Output] ! Joining game '1c2f3852-e8f2-4f1c-b824-934849bc30a5' place 277751860 at 10.198.0.141
2023-10-12T03:59:10.600Z,4.600168,4c1c,6 [FLog::GameJoinLoadTime] Report game_join_loadtime: placeid:277751860, join_time:1.4725894770022569524, universeid:110181652, referral_page:RequestGame, sid:e83b00c4-5eae-4523-89ff-441bf764c5a8, clienttime:1697083150.4200000763, userid:42651135, 
2023-10-12T03:59:10.603Z,4.603175,4c1c,7 [FLog::Network] Client will attempt to connect following server endpoints with threadSleepTime(-1)
2023-10-12T03:59:10.603Z,4.603175,4c1c,7 [FLog::Network] UDMUX Address = 128.116.31.33, Port = 54682 | RCC Server Address = 10.198.0.141, Port = 54682
2023-10-12T03:59:10.605Z,4.605180,4c1c,7 [FLog::Network] binding socket on inaddr_any:0

2023-10-12T03:59:10.757Z,4.757101,4c1c,6 [FLog::Output] Connecting to UDMUX server 128.116.31.33:54682, and RCC server 10.198.0.141:54682
2023-10-12T03:59:10.821Z,4.821718,0ca0,6 [FLog::Output] Connection accepted from 128.116.31.33|54682
2023-10-12T03:59:10.822Z,4.822727,0ca0,7 [FLog::Network] serverId: 128.116.31.33|54682
2023-10-12T03:59:10.823Z,4.823737,0ca0,7 [FLog::Network] Replicator created for player 128.116.31.33|54682
2023-10-12T03:59:10.823Z,4.823737,0ca0,7 [FLog::Network] Replicator created: 00000205D1AF13A0
2023-10-12T03:59:10.937Z,4.937623,5430,7 [FLog::Network] Time taken to initialize schema = 4.392200 ms
2023-10-12T03:59:10.938Z,4.938610,5430,7 [FLog::Network] Assigned peer id = 332
2023-10-12T03:59:10.941Z,4.941572,5430,7 [FLog::Network] Join snapshot timer: 2.445700
2023-10-12T03:59:10.959Z,4.959095,4c1c,100 [FLog::DataModelPatchConfigurer] [_DataModelPatch] Update OTA config
2023-10-12T03:59:11.144Z,5.144879,1d64,100 [FLog::DataModelPatchConfigurer] [_DataModelPatch] Update OTA succeeded: {"SchemaVersion":"1","CanaryUserIds":[],"CanaryPercentage":0}
2023-10-12T03:59:11.145Z,5.145879,1d64,100 [FLog::DataModelPatchConfigurer] [_DataModelPatch] Update OTA config not deployed
2023-10-12T03:59:11.565Z,5.565711,08d8,6 [FLog::Graphics] D3D11 Adapter: NVIDIA GeForce RTX 2070
2023-10-12T03:59:11.566Z,5.566709,08d8,6 [FLog::Graphics] D3D11 Adapter: Vendor 10de Device 1f02 VRAM 8019 RAM 16346
2023-10-12T03:59:11.566Z,5.566709,08d8,6 [channel] Caps: ThreadSafe 0 Framebuffer 1 FpFramebuffer 1 Shaders 1 Compute 1 Instancing 1 PerInstanceStream 1 ConstBuffers 1
2023-10-12T03:59:11.566Z,5.566709,08d8,6 [channel] Caps: Framebuffer: MRT 8 MSAA 8 Stencil 1
2023-10-12T03:59:11.566Z,5.566709,08d8,6 [channel] Caps: Framebuffer: Depth16 1 Depth24 1 DepthFloat 1 DepthClamp 1
2023-10-12T03:59:11.566Z,5.566709,08d8,6 [channel] Caps: Border Color 1
2023-10-12T03:59:11.566Z,5.566709,08d8,6 [channel] Caps: Texture: RGB10A2 1 RG11B10F 1 R16I 1
2023-10-12T03:59:11.566Z,5.566709,08d8,6 [channel] Caps: Texture: DXT 1 PVR 0 ETC1 0 ETC2 0 Half 1
2023-10-12T03:59:11.566Z,5.566709,08d8,6 [channel] Caps: Texture: 3D 1 Array 1 Depth 1 MSAA 1 MSAAFP16 0
2023-10-12T03:59:11.566Z,5.566709,08d8,6 [channel] Caps: Texture: NPOT 1 PartialMips 1 CubeMipGen 1 CubeFramebuffer 1
2023-10-12T03:59:11.568Z,5.568704,08d8,6 [channel] Caps: Texture: Size 16384 Units 32 VertexUnits 16
2023-10-12T03:59:11.568Z,5.568704,08d8,6 [channel] Caps: ConstantBufferSize 65536
2023-10-12T03:59:11.568Z,5.568704,08d8,6 [channel] Caps: isAppleGPU 0
2023-10-12T03:59:11.568Z,5.568704,08d8,6 [channel] Caps: 32bIdx 1 Memoryless 0
2023-10-12T03:59:11.568Z,5.568704,08d8,6 [channel] Caps: ColorBGR 0 RTFlip 0 MinusOneToOneDepth 0
2023-10-12T03:59:11.738Z,5.738969,08d8,6 [FLog::Graphics] Video memory size: 2147483648
2023-10-12T03:59:11.832Z,5.832721,08d8,6 [FLog::Graphics] Loaded 878 shaders from pack d3d11 variant default (4450204 bytes)
2023-10-12T03:59:11.832Z,5.832721,08d8,6 [FLog::Graphics] Compiled 612 shaders in 93 ms
2023-10-12T03:59:12.065Z,6.065951,08d8,6 [FLog::SurfaceController] SurfaceController::enableVR
2023-10-12T03:59:12.066Z,6.066950,08d8,6 [FLog::SurfaceController] SurfaceController[_:1]::initialize view(00000205CF59F3A0)
2023-10-12T03:59:12.066Z,6.066950,08d8,6 [FLog::SurfaceController] SurfaceController[_:1]::start dataModel(00000205C88EDF90)
2023-10-12T03:59:12.066Z,6.066950,08d8,6 [FLog::SurfaceController] SurfaceController::RenderJob[_:1]::RenderJob
2023-10-12T03:59:12.066Z,6.066950,08d8,6 [FLog::SurfaceController] SurfaceController[_:1]::run dataModel(00000205C88EDF90)
2023-10-12T03:59:12.067Z,6.067949,08d8,6 [FLog::SingleSurfaceApp] setStage: (stage:UGCGame)
2023-10-12T03:59:12.191Z,6.191059,0ca0,6 [FLog::Output] Server RobloxGitHash: 575b6d4bf386370b88ba8d70e0c09fb565cf1191
2023-10-12T03:59:12.191Z,6.191059,0ca0,6 [FLog::Output] Server Prefix: 0.598.0.5980624_20231011T221344Z_RCC_23964
2023-10-12T03:59:12.220Z,6.220078,0ca0,6 [FLog::SurfaceController] SurfaceController::RenderJob::stepDataModelJob: No DM yet. Continue...
2023-10-12T03:59:12.413Z,6.413640,08d8,6 [FLog::SurfaceController] SurfaceController::RenderJob::scheduleRender: No data model. Bind workspace now...
2023-10-12T03:59:12.885Z,6.885145,43fc,6 [FLog::Output] StartProcessException...
2023-10-12T03:59:12.931Z,6.931279,43fc,6 [FLog::Output] Studio D3D9 GPU: NVIDIA GeForce RTX 2070
2023-10-12T03:59:12.931Z,6.931279,43fc,6 [FLog::Output] Studio D3D9 GPU: Vendor 10de Device 1f02
2023-10-12T03:59:12.932Z,6.932282,43fc,6 [FLog::Output] Studio D3D9 Driver: nvldumdx.dll 31.0.15.3598
2023-10-12T03:59:12.932Z,6.932282,43fc,6 [FLog::Output] ESGamePerfMonitor GPU: Vendor 000010de Device 00001f02
2023-10-12T03:59:12.933Z,6.933285,43fc,6 [FLog::Output] ESGamePerfMonitor GPU: SubSys 3fda1458 Revision 000000a1
2023-10-12T03:59:12.933Z,6.933285,43fc,6 [FLog::Output] ESGamePerfMonitor GPU: DedicatedVidMem 8408530944 DedicatedSysMem 0 SharedSystemMemory 17140865024
2023-10-12T03:59:19.052Z,13.052959,43fc,6 [FLog::Output] Uploading crash analytics...
2023-10-12T03:59:20.609Z,14.609960,43fc,6 [FLog::Output] Done uploading crash analytics

WaviestBalloon · October 12, 2023, 4:32am

Upload it to a file sharing platform like Google Drive and:

Make sure that only people with the link can view and access the file
Do not directly upload or link your memory dump publicly
Send it to @Bitdancer in a Private Message

aimower0012 · October 12, 2023, 6:59am

I switched my hard drive and did a clean install of Windows 10 Home (Version 22H2) to see if the same blue screen behavior would happen and it did. The blue screen error is “KMODE EXCEPTION NOT HANDLED” and I’ve searched on the web how to solve it but none of the solutions worked. This error happens every 5-15 minutes with Windows 10 LTSB 2016 (1607), LTSC 2021 (21H2) and Home (22H2)

WaviestBalloon · October 12, 2023, 8:02am

From what I’ve seen, it’s a driver issue. Have you installed any drivers or AMD software for your hardware?

aimower0012 · October 12, 2023, 1:14pm

Yes, I have done it already. However, when I did the next reboot, it blue screens and boot loops every few minutes, I’ve also checked Windows update for any driver update but Windows update drivers also have the same issue.

koliemini · October 12, 2023, 7:04pm

@bitdancer i hope you could make a document or something cause i saw many people that had this problem and they did not have any malicious stuff in the background.

Many of them dont have access to the devforum, so i would hope you would make one.

Also, one of them had this error “Unapproved third party applications or extensions deteected. Please uninstall this third party software and re-run roblox”

thats how you can tell that its not a driver issue (i believe atleast haha)

Best regards, newspaper!

Bitdancer · October 12, 2023, 7:54pm

Hello newspaper,

I understand that this would be a huge help for folks who are facing issues through no fault of their own. We actually discussed this internally before we released Hyperion on Windows Desktop. We concluded that a detailed document would reveal too many of our tricks, so we opted not to provide such a document.

However, what I can do is update my write-up here with some information that we have already discussed on this board, which should cover the majority of issues the community faces.

aimower0012 · October 12, 2023, 9:41pm

@Bitdancer I’m confused why is Roblox won’t work on my PC even though I’m on a supported and fully up to date Windows 10 LTSB 2015 (1507) and your website shows that Roblox is compatible with windows 7/8.1/10. Also Windows 7 and 8.1 is out of support but Windows 10 LTSB 2015 still has extended support remaining.
Computer Hardware & Operating System Requirements – Roblox Support
Windows 7 - Microsoft Lifecycle
Windows 8.1 - Microsoft Lifecycle
Windows 10 2015 LTSB - Microsoft Lifecycle
Is there any version or update with the Roblox client that is compatible with my PC because I’m confused about the system requirements.

This is the error I’m receiving

PC specs:
OS: Windows 10 Enterprise LTSB 2015
Windows build number: Version = “10.0.10240.19983”
CPU: AMD FX-4100 @ 3600 Mhz
GPU: AMD Radeon HD 5450
RAM: 8GB DDR3

Bitdancer · October 12, 2023, 10:20pm

Hello aimower0012,

Unfortunately, we do not support the very early Windows 10 builds. Please upgrade to at least LTSB 1607.

aimower0012 · October 12, 2023, 10:36pm

I’ve already tried upgrading to LTSB 2016 (1607) and newer versions of windows 10 but I keep getting a blue screen error every 5-15 minutes, you can see my other posts of what I tried earlier.

Bitdancer · October 12, 2023, 10:42pm

I’m terribly sorry, but there is really nothing we can do if your machine can’t be upgraded to a newer version.

MuffinHandler · October 12, 2023, 10:57pm

Hi, not sure where to post this but are these errors just noise and means nothing?

aimower0012 · October 12, 2023, 10:59pm

There is nothing that your team can do about it? Like adding support for LTSB 2015 only and install a specific security patch like Windows 7 because I’m trying to avoid downgrading to windows 7 because it’s out of support.

Bitdancer · October 12, 2023, 11:04pm

Unfortunately, we can’t add support for LTSB 2015 as this would open a can of worms for us.