Upload it to a file sharing platform like Google Drive and:
- Make sure that only people with the link can view and access the file
- Do not directly upload or link your memory dump publicly
- Send it to @Bitdancer in a Private Message
2 Likes
I switched my hard drive and did a clean install of Windows 10 Home (Version 22H2) to see if the same blue screen behavior would happen and it did. The blue screen error is “KMODE EXCEPTION NOT HANDLED” and I’ve searched on the web how to solve it but none of the solutions worked. This error happens every 5-15 minutes with Windows 10 LTSB 2016 (1607), LTSC 2021 (21H2) and Home (22H2)
From what I’ve seen, it’s a driver issue. Have you installed any drivers or AMD software for your hardware?
Yes, I have done it already. However, when I did the next reboot, it blue screens and boot loops every few minutes, I’ve also checked Windows update for any driver update but Windows update drivers also have the same issue.
@bitdancer i hope you could make a document or something cause i saw many people that had this problem and they did not have any malicious stuff in the background.
Many of them dont have access to the devforum, so i would hope you would make one.
Also, one of them had this error “Unapproved third party applications or extensions deteected. Please uninstall this third party software and re-run roblox”
thats how you can tell that its not a driver issue (i believe atleast haha)
Best regards, newspaper!
Hello newspaper,
I understand that this would be a huge help for folks who are facing issues through no fault of their own. We actually discussed this internally before we released Hyperion on Windows Desktop. We concluded that a detailed document would reveal too many of our tricks, so we opted not to provide such a document.
However, what I can do is update my write-up here with some information that we have already discussed on this board, which should cover the majority of issues the community faces.
1 Like
@Bitdancer I’m confused why is Roblox won’t work on my PC even though I’m on a supported and fully up to date Windows 10 LTSB 2015 (1507) and your website shows that Roblox is compatible with windows 7/8.1/10. Also Windows 7 and 8.1 is out of support but Windows 10 LTSB 2015 still has extended support remaining.
Computer Hardware & Operating System Requirements – Roblox Support
Windows 7 - Microsoft Lifecycle
Windows 8.1 - Microsoft Lifecycle
Windows 10 2015 LTSB - Microsoft Lifecycle
Is there any version or update with the Roblox client that is compatible with my PC because I’m confused about the system requirements.
This is the error I’m receiving
PC specs:
OS: Windows 10 Enterprise LTSB 2015
Windows build number: Version = “10.0.10240.19983”
CPU: AMD FX-4100 @ 3600 Mhz
GPU: AMD Radeon HD 5450
RAM: 8GB DDR3
Hello aimower0012,
Unfortunately, we do not support the very early Windows 10 builds. Please upgrade to at least LTSB 1607.
I’ve already tried upgrading to LTSB 2016 (1607) and newer versions of windows 10 but I keep getting a blue screen error every 5-15 minutes, you can see my other posts of what I tried earlier.
I’m terribly sorry, but there is really nothing we can do if your machine can’t be upgraded to a newer version.
There is nothing that your team can do about it? Like adding support for LTSB 2015 only and install a specific security patch like Windows 7 because I’m trying to avoid downgrading to windows 7 because it’s out of support.
Unfortunately, we can’t add support for LTSB 2015 as this would open a can of worms for us.
I also have this bug. Sometimes the game will load and crash after few seconds, the other time it will just straight crash when joining.
I can confirm this issue. One of my computers is getting the same error
2023-10-14T00:10:35.860Z
2023-10-14T00:10:35.015Z,0.015079,2278,6,Info [FLog::DesktopInstaller] The installer reporter is initialized
2023-10-14T00:10:35.015Z,0.015229,2278,6,Info [FLog::DesktopInstaller] The command line: "C:\Users\user\Downloads\RobloxPlayerInstaller.exe"
2023-10-14T00:10:35.015Z,0.015471,2278,6 [FLog::Output] Deleted channel from 'SOFTWARE\ROBLOX Corporation\Environments\RobloxPlayer\Channel' for baseUrl 'www.roblox.com'
2023-10-14T00:10:35.015Z,0.015553,2278,6,Info [FLog::DesktopInstaller] Reporting Installer Start
2023-10-14T00:10:35.038Z,0.038405,1880,6,Critical [FLog::DesktopInstaller] failed Http POST url: https://client-telemetry.roblox.com, code: 2, message: HttpError: DnsResolve, body
2023-10-14T00:10:35.411Z,0.411236,135c,6,Info [FLog::DesktopInstaller] Start the Installer thread
2023-10-14T00:10:35.435Z,0.435246,135c,6,Info [FLog::DesktopInstaller] The installer will run InstallNormal
2023-10-14T00:10:35.435Z,0.435340,135c,6,Info [FLog::DesktopInstaller] Fetch flag info
2023-10-14T00:10:35.590Z,0.590914,135c,6,Info [FLog::DesktopInstaller] Installer runs as standard user
2023-10-14T00:10:35.617Z,0.617561,135c,6,Info [FLog::DesktopInstaller] Fetch version info
2023-10-14T00:10:35.659Z,0.659718,135c,6,Info [FLog::DesktopInstaller] Current version: 0.598.0.5980624 and version GUID: version-57e2dd886e0e42a5
2023-10-14T00:10:35.794Z,0.794681,135c,6,Info [FLog::DesktopInstaller] The system has compatible WebView2 runtime, skip deployment of the WebView2 installer
2023-10-14T00:10:35.835Z,0.835944,135c,6,Info [FLog::DesktopInstaller] Create installation folders
2023-10-14T00:10:35.882Z,0.882136,135c,6,Info [FLog::DesktopInstaller] Client registered C:\Users\user\AppData\Local\Roblox\Versions\RobloxStudioInstaller.exe to handle roblox-studio
2023-10-14T00:10:35.882Z,0.882225,135c,6,Info [FLog::DesktopInstaller] Download and install files
2023-10-14T00:11:35.885Z,60.885323,1880,6,Critical [FLog::DesktopInstaller] failed Http GET url: https://setup.rbxcdn.com/version-57e2dd886e0e42a5-RobloxApp.zip, code: 5, message: HttpError: Timedout, body: PK
2023-10-14T00:11:35.903Z,60.903488,1c08,6,Critical [FLog::DesktopInstaller] Failed to download https://setup.rbxcdn.com/version-57e2dd886e0e42a5-RobloxApp.zip
2023-10-14T00:11:35.904Z,60.904110,135c,6,Critical [FLog::DesktopInstaller] InstallerException: failed to download and install version-57e2dd886e0e42a5, please check log file C:\Users\TNTitsUP\AppData\Local\Roblox\logs\RobloxPlayerInstaller_8FDBF.log
2023-10-14T00:11:35.904Z,60.904415,135c,6,Critical [FLog::DesktopInstaller] C:\buildAgent\work\ci_deploy_ninja_boot-x86_git\Client\Installer\Windows\src\Installer.cpp(352)\RobloxPlayerInstaller.exe!0088FDFF: (caller: 0088F00B) Exception(1) tid(135c) 80004005 Erreur non spécifiée
2023-10-14T00:11:35.912Z,60.912556,135c,6,Critical [FLog::DesktopInstaller] Reporting Installer Failure
2023-10-14T00:11:35.922Z,60.922997,1880,6,Critical [FLog::DesktopInstaller] failed Http POST url: https://client-telemetry.roblox.com, code: 2, message: HttpError: DnsResolve, body
2023-10-14T00:11:35.923Z,60.923183,135c,6,Critical [FLog::DesktopInstaller] Installer thread completed with Failure "failed to download and install version-57e2dd886e0e42a5, please check log file C:\Users\user\AppData\Local\Roblox\logs\RobloxPlayerInstaller_8FDBF.log"
2023-10-14T00:11:35.923Z,60.923950,2278,6,Info [FLog::DesktopInstaller] Shut down InfluxPointsReporter with timeout 200 milliseconds
Hello Yanny,
According to the log posted, there are some serious internet issues.
1 Like
My internet is totally fine 
then how I would be able to post this message? Either way, it seemed to fixed itself.
Otherwise, all good! Sorry
2023-10-14T00:10:35.038Z,0.038405,1880,6,Critical [FLog::DesktopInstaller] failed Http POST url: https://client-telemetry.roblox.com, code: 2, message: HttpError: DnsResolve, body
2023-10-14T00:11:35.922Z,60.922997,1880,6,Critical [FLog::DesktopInstaller] failed Http POST url: https://client-telemetry.roblox.com, code: 2, message: HttpError: DnsResolve, body
2023-10-14T00:11:35.885Z,60.885323,1880,6,Critical [FLog::DesktopInstaller] failed Http GET url: https://setup.rbxcdn.com/version-57e2dd886e0e42a5-RobloxApp.zip, code: 5, message: HttpError: Timedout, body: PK
Didn’t say it is your internet
Thanks, I’m fine with closing WireShark when playing Roblox, I just wanted to know if the crashing was intentional or not