Roblox as a platform is too big to moderate by man power alone. It has also grown to the size and age where a company simply can’t function efficiently anymore. I don’t want to trash talk or anything, but the reality is that a lot of the people who make the decisions that impact us as developers and the player base, simply has never played Roblox and don’t actually understand it as intimately as they should.
I’m sure that there are plenty of rules given to moderators which don’t really make much sense (they don’t really like to share much information so I’m just going to assume that there’s more than what I’ve noticed on my own). Just to name one rule that doesn’t make much sense that I know of is that they’re not allowed to approve assets with images that can’t really be seen. So if I upload a simple 3x3 or 2x2 pixel texture (for low memory usage reasons, I purposely choose really small textures to ensure that the texture sizes don’t hog unnecessary memory), then it will be declined because they couldn’t see the texture. Either the moderation tools aren’t where they should be or this rule doesn’t work as intended.
Idk, just overall as a dev I find myself time and time again just face palming at how much of a hassle it is to upload assets.
Regarding the recent “audio exploit” which from what I can tell is really just a big mess up on Roblox’s part and I doubt even a slight percentage of the people who got banned did this intentionally as a way to make money. A bunch of users has contacted me on Twitter and Discord asking for help, random users that from what I can tell haven’t made a name for themselves yet so they don’t have access to the dev forums to complain. All I could do was to direct them to appeals. And hearing that the appeals guys just turn people away even after all of this is well… Extremely disappointing to say the least.
I doubt Roblox will be able to pull out a list of all users that got banned for this particular reason and restore their accounts. But considering how the mass plugin ban thing happened before, and now this? Honestly, I really hope Roblox will consider upgrading the moderation tools quite extensively and especially add some way to restore accounts on such large quantities as this. A case by case review doesn’t seem efficient enough and there is bound to be plenty of people falling between the cracks.
I doubt anything will change though as this will most likely fall upon deaf ears. But one can always dream.