Security Notification: Impossible to reset account

Bug Reports Roblox Application and Website Bugs
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#1

The Security Notification had randomly locked this account, when no bad extensions, vpn, new location or account sharing was ever used or done.

I have 2 accounts linked to one email, one which has not been locked and this one which is.

When I tried to reset the password to my locked account, it only let me do so on the one which was NOT locked. After that happened I decided to change emails on the unlocked account and try again.

Although an email was originally attached to this account, when I attempted to use it on the security notification, there was no email sent back.

Same rules applied to any action that required the verified email, such as one time code login or the “forgot password” button. An email was never sent back when attempting any of the above mentioned actions.

I attempted to use another email which is linked to other accounts all of which are NOT locked and the email got sent.

This leads me to believe the Security Notification would not only reset your password, but also the email address gets taken off of it, making it impossible to recover the account.

I am unable to confirm this suspicion, because at this time I have no way of accessing this account on any device. Yet miraculously I am not logged out of the dev forum on my phone and can make this report.

Sadly I have no phone number attached to this account so I am unable to confirm if this issue is present with it as well.

System information
Desktop:

  • Windows 11 Pro
  • CPU: Intel code i7 12700kf
  • GPU: NVIDIA RTX 3060

Browsers I attempted this on:

  • Google Chrome(both pc and mobile)
  • Microsoft Edge(pc)

Expected behavior

I assumed that when I try to login to an account that shared an email with another it would have me select which account to do it on. Likely by having the reset button given by email to then have me pick an account.

The same way one time codes let me pick which account of the ones linked to the email to login to, after the code has been entered and validated.

A private message is associated with this bug report

5 Likes
Using a VPN Can Cause Roblox Account Issues & Locks You Out and Revokes Your Verified Mail
#2

I had the same issue until a few days ago.

If you’re using the same email for 2+ Roblox accounts and one of them gets a “Security Notification” and a password reset, chances are the email gets removed from all accounts except the first one.

They said this was fixed, but I guess not. Roblox really needs to stop removing emails, as it makes account recovery impossible. It’s supposed to only reset the password as intended, and we should be able to regain access by entering our email address.

I even confirmed this with Roblox Support—they told me the account had no email, even though it did. If it weren’t for a DevForum staff member helping me, I wouldn’t have been able to recover my account at all.

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In the meantime, send a support ticket and wait. It’ll be useful in case of any further updates.

My bug report is available here:

Hopefully, they can compare our cases, identify common points, and find the root cause to fix it. This is a big issue—having your email removed can result in permanently losing access to your account.

9 Likes
#3

I hope so too.
I have sent support an email regarding my account being locked and having no email. Hope they get it attached on there so I can have it also fixed.

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#4

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Yea ok dude
I got rejected 3 consecutive times just because the account no longer has an email address

This is so unfair :pensive:
I even told them things like recently played games, friend nicknames, birth date and other stuff that are only visible while on the account itself


At this point a staff member from here is the only option I have

Hope I don’t randomly get logged out of the dev forum as well


2 Likes
#5

The staff has been made aware of this report, and I’ve provided your user ID. They said they can’t guarantee anything, but I hope it gets resolved. It was mentioned that it depends on the case.

3 Likes
#6

This is just an acknowledgment announcement!

We’ve filed a ticket into our internal database for this issue, and we will update you when we have further information!

Thanks for the report!

4 Likes
#7

Thanks to you all I have managed to regain access at last!
However how can we know if this issue has been resolved?

I haven’t had much experience on the bug reports category here and I do not know if I should mark anything here as a solution, as the problem at hand is also the fact this can likely still happen to anyone at any time.

1 Like
#8

@bostaffmanbulgaria1

If you are no longer experiencing this problem, you can mark your reply as a solution. Once doing this, the system will automatically say that the topic will be locked after 14 days.

In case you end up with this issue again and this topic gets locked after 14 days, you should file another report. However, make sure to see if someone already submitted this bug so it doesn’t end up being a duplicate.

1 Like
#9

Got you.
Also I had noticed this bot liking every single reply here :skull:

#10

Oh wow, this EXACT same thing happened to me a few days ago too that’s insane. It seems to have happened to a bunch of people. I got locked out of an alternative account that had a bunch of groups on it with a ton of assets now locked forever basically. Is the only solution to have the case manually reviewed here, then?

#11

Sorry, I wasn’t able to speak due to not being a member so I was carefully watching all of the posts that I could find on this issue so that I could find a possible solution for myself. I recently lost an account that I hold very dear to me because of this same issue. I’ve sent countless tickets and emails to support with all the proof in the world that I own it (including from the original and only email address ever associated with the account) and they still cannot help me with recovering it. I will try to create a post regarding this issue that I am experiencing and might also try directly contacting staff. Hopefully they can get me my account back.

1 Like
#12

Ohh yea you do actually have a verification hat on your profile here too.
Sorry for saying you’re some bot, I guess the weird instant liking at any time of day made me suspicious.

Unless you have the ability to get it back by telling support everything, including the fact the account 's email was reset you should 100% try that at first. If that doesn’t work then making a bug report on it may also help out as this post isn’t directly corelated to everyone, even though it is about the same issue.

2 Likes
#13

No worries haha! I already went through the whole process of trying to negotiate with Roblox Support to try and get my account back long before I became a member of this forum on this account. Even whilst emailing them directly from the original email address of the Roblox account and sending them various forms of proof, they still ended up giving me the same type of response as in ‘This account no longer has any email address that we can use to prove your ownership’, etc. Although it had been the only email address to ever be associated with the account during its history.

I have already made a reasonably detailed Bug Report, and am now patiently waiting for any potential future updates.

3 Likes
#14

See this post for some additional help!

4 Likes
#15

Try to head to Roblox Support, select account hacked, forgot password, you should get the ai chatbot and you can use that. itll set the account email to the first one verified on it and you can forgot password and use the account again! It worked on my alts.

1 Like
#16

Hey staff could please help me out my alt acc is called MCJunJinWoo, so I used that account to claim stuff like when ever I try logging in with that acc it would SecurityNotification and
I would get lot of captcha request. I have no email that it was my alt when I came back from park I realized I was logged out so I tried logging in then yeah. Please help me I have something in that acc that is very personal to me.
Roblox Support Ticket 116755326

Desktop:
WIndows 10 Pro
IDK rest how to find it
I I tried logging on pc Google Chrome. please help me.

1 Like
#17

this also happened to my lil brother and he can’t log in to his account bcuz somehow my email that was connected to it was got removed, and we did send tickets like 3 or 4, but i did confirm all sorts of things but i did but still didn’t get my lil brother account back. can anybody help me?

3 Likes
#18

This issue still seems to be happening.
Can’t get into another account despite trying to get in through email first. Its just not sending the notification to my email inbox.