The Big Bug Reporting Update

[yourfavoritenoob_acc (Trey)]

Thank you for the reply. I accept that I could have worded my previous message better, so I have edited it for clarity.

No, my bug report was not approved. Since then, I have let it sit without any updates, as I was met with the sound of crickets.

(At least the crickets and I get along pretty well! We’ve become friends.)

[Proven_Right]

From reading your post, it seems you’re interested in improving communication with the bug reporting process. Feel free to post your perspective and ideas on this request. I think doing this will help keep the feedback on this subject together and get your suggestions addressed. I plan to request an update on this soon.

[Hooksmith]

Hey folks let’s keep replies on this announcement on-topic with questions/concerns about bug report accessibility. You can convert these questions into DMs.

[WillyEdison]

On the topic of bug report accessibility, I have a significant bug to report that will help both my development team and Roblox, but I cannot post it or join #bug-reports. It seems to be a problem with a built-in Roblox feature I cannot script around. Should I DM the bug report to someone in the meantime?

Thank you for any help!

[bvetterdays (roman)]

You can DM it to me and I’ll post it on your behalf, but you can also DM @Bug-Support (preferred) and the team will send it off for you.

[bvetterdays (roman)]

Wanted to make a post here to ask what the deal is with private PMs attached to bug reports and engineers’ visbility of them. I’ve noticed throughout months of viewing reports from others, that when there’s a PM attached to an issue, engineers assigned to the issue always happen to ask for the OP to send them the content of the PM in their DMs.

VoiceChatService API Audio randomly Dims Voice Chat

Hey there, Can you include/send the content of the private message to me.

I don’t think this should be the case as engineers are supposed to be able to view these private messages themselves and I feel as if them being restricted from doing so can hold up the resolution of some bugs or possibly make it less likely to be fixed due to the lack of info provided in the public post (?). Whenever I file a report with a PM attached I always put a note for engineers saying to let me know if they need the private content sent to them, but this is a hassle and I don’t think it should be this way.

Thanks in advance for any insight you guys can provide on this.

[Hooksmith]

@bvetterdays

You can DM it to me and I’ll post it on your behalf,

Please do not post bug reports on other people’s behalf, it technically also breaks forum rules and additionally it makes it harder for us to resolve the issue if the poster is not the person who is having the issue.

Bug reports posted on behalf of others will be taken down. You can direct people to Bug-Support.

[bvetterdays (roman)]

Wasn’t aware - this makes sense, thanks a lot & my apologies

[Bestspyboy]

@Hooksmith

You can direct people to Bug-Support.

hey, can you confirm if you are still recommended to message @Bug-Support if you don’t have access to the Bug Reports channel?

there’s conflicting advice out there, some things say that the group will be shut down soon and other messages tell you to message them.

(also would Bug-Support be the preferred method anyway for a private report about a minor bug that is already being exploited on the platform? other than hackerone, this is not a security issue)

[GamEditoPro]

Must say that with big delay, my bug reports got accepted from @Bug-Support, so yes, it still works, but slooooooooooooow.

[Bestspyboy]

nice, will message them. would be good to know the preferred method however :‎)

[bvetterdays (roman)]

@Bestspyboy

(also would Bug-Support be the preferred method anyway for a private report about a minor bug that is already being exploited on the platform? other than hackerone, this is not a security issue)

What does the bug you wish to report involve? You used the term “exploited” which implies it’s a vulnerability, but you also said it’s not a security issue

[Bestspyboy]

it’s a byproduct of a system that can be abused to impersonate people. i didn’t think it was within scope for hackerone and didn’t want to risk a closed report

[Ketasaja]

@Hooksmith One of my Bug Support messages was approved in 2 days, the other hasn’t been approved for 21 days. Is that to be expected?

@Ketasaja

From testing, valid but rejected characters include %, ~, |, {, }, and `.

I encountered this when my ClickHouse password included a ~.

game:GetService("HttpService"):RequestAsync({
	Url = "https://roblox.com",
	Method = "GET",
	Headers = {
		Authorization = "~"
	}
})

Header "Authorization" has unallowed character "~" in value "~"

[ZeroCentigrade (Yannis)]

I’ve sent my request to join the group in February, but it’s been several months already. I need to urgently get accepted.

[HelpSupport01 (Helper)]

You can still message @Bug-Support btw, they’re still open for messages until Roblox can get a team to actively look through applications for @AllowBugReports

[Pish85 (rip_Zephyr)]

I’m still unhappy.

Me personally, have waited a WHOLE month to be accepted into @AllowFeatureRequests and @AllowBugReports, and I have still not been let in. Tell me I’m impatient, I’m still angry. Another devforum user informed me he had been waiting FIVE AND A HALF MONTHS to be accepted into these categories, and he is STILL NOT IN THEM.

[052008cooljp (IAmCoolJP)]

According to Hooksmith, @AllowFeatureRequests isn’t open yet for people to join. It’s likely only been created for future purposes whenever they decide to let people into the Group

[Sublivion]

Hi, I requested to join the group about a month ago but still can’t make posts!

[ZeroCentigrade (Yannis)]

Don’t worry, you’re not alone. I’ve requested to join in February and still haven’t received any notifications (yet). Please just wait patiently or message @Bug-Support if you have any bugs to report.