I’m here to share an exciting update on our bug reporting process. You’re probably thinking “no waaaay” but… It’s finally happening!!!
We’ve made major improvements to our flows in an effort to improve communication and increase our bug resolution speed. You may have noticed some of these additions such as new report subcategories, statuses like
Fixed at the top of bug threads, and more responses from staff as we work to address all of your reports.
All of this, and a lot more behind the scenes, means we’re ready to open the report process further to support even more creators!
Request permission by joining this Group!
We’ll review and approve requests on a rolling, monthly basis. You will get a notification in your inbox once you’ve been approved!
Note: All existing Regulars don’t need to join - you’ve already been added!
And for those of you who have been around the forums for a while, you may be wondering what this means for Trust Level 2 members. There will be more to come on this in the next couple of months, but expect some changes to the Trust Rank system coming soon to improve the join and rank-up process for new and existing creators.
Writing detailed reports and contributing to existing, open issues help us squash bugs faster and highlight which issues are a higher priority for the community.
Bringing more creators into the system means there’s a good chance many of you will run into similar bugs. When you encounter a problem, make sure you check if someone has already reported it before you submit a new report. Contributing to an open report lets us know how widespread a problem is and could even help us identify the cause quicker if you have extra details to add to the original report.
Please make sure each report and discussion in the thread follow our community guidelines - we will remove permission for people who can’t follow these guidelines or who post off topic and low quality content.
Help us keep discussions on track and flag issues when you see them!
We plan to make the feature request flow more accessible in the future. Similar to what we’ve done with bug reporting, there are a lot of improvements we need to make behind the scenes to make the experience better for everyone.
Until then, we love reading through your open discussions and feedback on product announcements and during our AMAs. We may not be able to take on each request as they are, but we have launched many new features and improvements in the past year based on your input! You can read more about everything we released in 2023 in this announcement from Nick and Tian or over on our Creator Roadmap.
Please continue to share your feedback and we’ll keep working to improve the process for everyone.