The Big Bug Reporting Update

Can’t wait for feature requests to open! I have a few QoL features for studio that I’ve been itching to share for the last year or so.

What will be the future for Forum Bugs/Features, though? Will they stay open indefinitely, or will they also get locked behind a group?

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I’ve been waiting years for this. Finally.

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Probably just my paranoia, but I’m hoping this doesn’t mean the migration away from Discourse. With how the Talent Hub went, an in-house forum software would probably be awful and I (and probably at least 70% of everybody else given how the talent hub went) would 1000% leave :sob:

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Waweee… A nice feature roblox with this bug potter will be with being contacted over the problem of a particular bug

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Yes, goal is to use groups for access instead of trust levels. As you indicated that means we’re going to move away from this weird distinction between “Member” and “Regular” where regulars aren’t actually “regulars”, they don’t really get that trust level by “regularly” using the forum, so it didn’t make much sense. Just reiterating there will be a separate announcement for that.

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I’m going to follow up internally and let you know, thanks for raising that.

It should be noted that “response” does not necessarily mean resolution, as resolving a bug can take an extended amount of time for various reasons: (not limited to but including)

  1. it might take a significant investment to fix a particular bug compared to the value that fixing it creates, so that’s why it’s not prioritized;
  2. maybe other projects are taking priority over fixing a low-priority bug because the former brings more value to users;
  3. it’s possible that the team has plans to revamp a feature/system that would automatically fix the bug at a later point.
  4. it could be that the issue is not considered a bug from our point of view and is instead the intended behavior;

That being said, the goal is that you should always have an idea of where your bug report is in this funnel, if it’s being worked on or roughly why it is delayed or rejected. We want to be transparent about this and also give you a chance to discuss with us about the reason for a delay or decision not to address a bug at the moment. So thanks for bringing this up again and will get back to you.

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You don’t need to say anything but feel free to drop a fun message for Kero to read! :stuck_out_tongue:

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We kept the categories separate in the past so that if the bug report wizard ever breaks, there’s still a way to send us messages through those categories. This allowed us to notice a few issues about the bug report wizard in the past where certain users couldn’t report bugs for a while (like here recently).

Additionally since the team working on the bug report workflow itself and the team working on devforum are naturally more active on the forum, it was feasible for us to have those categories open to all, also they saw a lower volume because it was a bit harder to find than #bug-reports.

We have a few projects left earlier in the year to refine the bug reporting workflow further and add more alerting and other safeguards against breakage, and once those are finished, we can likely transition away from those categories and fold them back into the wizard. Thanks for your question on this!

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There are no plans to move away from Discourse currently.

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That’s very valid, we can take the feedback into account as we work on more refinements to the bug report wizard this year. Thanks for the feedback!

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This is all I am seeing, is this normal?

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After you are accepted, you should see the “Report Bug” button on the homescreen.

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Speaking of not getting any responses, I didn’t receive anything from a Roblox employee regarding these topics:

@Hooksmith can you follow up with them too?

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Sorry, but I’m a little confused. Does this mean that Regular will be called something else now? I really do hope so, since I’ve always thought the name was ssuper misleading.

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God bless all the souls in allowing this too happen My Efficiency would be crazy improved with this.

Thanks for all your hard work for the community!!

P.s “Have no fear for @Kairomatic is here!” lol

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This is really helpful. This will help me, as I have not created any topics yet, and therefore I will now have a section I may start posting a lot of topics in and reporting bugs (if they don’t already exist yet).

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This would actually improve devforum by an order of magnitude.
devforum

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What happens with already submitted Bugs to @.Bug-Support?

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I submitted 5 yesterday… hopefully they still get checked :slight_smile:

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We finally needed a new bug reporting system, happy to see that there is and that you guys care.

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