The Big Bug Reporting Update

[pyxfluff (Pyx)]

@Kairomatic

And for those of you who have been around the forums for a while, you may be wondering what this means for Trust Level 2 members. There will be more to come on this in the next couple of months, but expect some changes to the Trust Rank system coming soon to improve the join and rank-up process for new and existing creators.

Probably just my paranoia, but I’m hoping this doesn’t mean the migration away from Discourse. With how the Talent Hub went, an in-house forum software would probably be awful and I (and probably at least 70% of everybody else given how the talent hub went) would 1000% leave

[AamTum]

Waweee… A nice feature roblox with this bug potter will be with being contacted over the problem of a particular bug

[Hooksmith]

Yes, goal is to use groups for access instead of trust levels. As you indicated that means we’re going to move away from this weird distinction between “Member” and “Regular” where regulars aren’t actually “regulars”, they don’t really get that trust level by “regularly” using the forum, so it didn’t make much sense. Just reiterating there will be a separate announcement for that.

[Hooksmith]

I’m going to follow up internally and let you know, thanks for raising that.

It should be noted that “response” does not necessarily mean resolution, as resolving a bug can take an extended amount of time for various reasons: (not limited to but including)

1. it might take a significant investment to fix a particular bug compared to the value that fixing it creates, so that’s why it’s not prioritized;
2. maybe other projects are taking priority over fixing a low-priority bug because the former brings more value to users;
3. it’s possible that the team has plans to revamp a feature/system that would automatically fix the bug at a later point.
4. it could be that the issue is not considered a bug from our point of view and is instead the intended behavior;

That being said, the goal is that you should always have an idea of where your bug report is in this funnel, if it’s being worked on or roughly why it is delayed or rejected. We want to be transparent about this and also give you a chance to discuss with us about the reason for a delay or decision not to address a bug at the moment. So thanks for bringing this up again and will get back to you.

[Hooksmith]

You don’t need to say anything but feel free to drop a fun message for Kero to read!

[Hooksmith]

We kept the categories separate in the past so that if the bug report wizard ever breaks, there’s still a way to send us messages through those categories. This allowed us to notice a few issues about the bug report wizard in the past where certain users couldn’t report bugs for a while (like here recently).

Additionally since the team working on the bug report workflow itself and the team working on devforum are naturally more active on the forum, it was feasible for us to have those categories open to all, also they saw a lower volume because it was a bit harder to find than #bug-reports.

We have a few projects left earlier in the year to refine the bug reporting workflow further and add more alerting and other safeguards against breakage, and once those are finished, we can likely transition away from those categories and fold them back into the wizard. Thanks for your question on this!

[Hooksmith]

There are no plans to move away from Discourse currently.

[Hooksmith]

That’s very valid, we can take the feedback into account as we work on more refinements to the bug report wizard this year. Thanks for the feedback!

[SelDraken]

This is all I am seeing, is this normal?

[pyxfluff (Pyx)]

After you are accepted, you should see the “Report Bug” button on the homescreen.

[JuanGamerPlayz_RBLX (Juan)]

Speaking of not getting any responses, I didn’t receive anything from a Roblox employee regarding these topics:

Roblox Store’s Option “See All” does NOT Show any item on the Mobile

Reproduction Steps Open your Roblox application; Locate a group where it contain many types of avatar items (it can be on those you already are as a Member. For the bug report, I used Pax Clothing!); After entering to the page, go to Store section; Select the option “See All”. Expected Behavior I expected that I would be able to all of the creations made by the following group such as the clothes, UGC accessories etc. Actual Behavior Once going to the Store > See All, it directs me to the …

Oddly Resized Player Status Icons on Roblox Mobile

I would like to report a bug related to the resizing of player status icons on the Roblox application through mobile devices (and the website). The icons appear to be resized oddly, specifically for the vectors indicating player statuses for friends and non-friends. This issue can be observed when accessing a Roblox experience, particularly those created by groups, in the Developer section. Reproduction Steps Open the Roblox application on a mobile device. Select an experience, preferably one…

The Thumbnail of Rene Bundle IS NOT Correct

Reproduction Steps Open your Roblox application (it can be on any device); Go to the Marketplace page; Select the section that showcases the Roblox Characters (aka Bundles); Configure to appear from the Low to Higher prices; Setting up the modifications, find the character called “Rene”. Expected Behavior Expected having the same thumbnail from the new bundles that has been released. Actual Behavior In the actual behavior, not only is not in the correct screenshot, but it also shows in a b…

@Hooksmith can you follow up with them too?

[Crazedbrick1]

@Hooksmith

As you indicated that means we’re going to move away from this weird distinction between “Member” and “Regular”

Sorry, but I’m a little confused. Does this mean that Regular will be called something else now? I really do hope so, since I’ve always thought the name was ssuper misleading.

[Sushiriceforlife]

God bless all the souls in allowing this too happen My Efficiency would be crazy improved with this.

Thanks for all your hard work for the community!!

P.s “Have no fear for @Kairomatic is here!” lol

[peanutboy111213 (RoPeanut)]

This is really helpful. This will help me, as I have not created any topics yet, and therefore I will now have a section I may start posting a lot of topics in and reporting bugs (if they don’t already exist yet).

[lolmanurfunny (lolman)]

@xChris_vC

I feel like a “your topic is similar to” feature (based on title/description) would be really helpful.

This would actually improve devforum by an order of magnitude.

[Misterx113]

What happens with already submitted Bugs to @.Bug-Support?

[h_pup]

I submitted 5 yesterday… hopefully they still get checked

[KadenBloxYT (Kaden)]

We finally needed a new bug reporting system, happy to see that there is and that you guys care.

[DEVLocalPlayer (LocalPlayer)]

Really nice update, but pointless if most of the bugs are ignored or never taken care of

[BlueyHeeler96 (Bluey Heeler)]

Is it normal for the request message to disappear after sending? I saw the DM dialog for when I filled in the request body, but there’s no history in my messages anywhere.