As a Roblox developer, it is currently too hard to know how to message @Bug-Support. I know that I need to message them, by reading through the forums, just how to message them is my question.
As a member, posting bug reports and/or feature requests is a process that has plagued many. This issue has been given a solution which is to message @Bug-Support. However, my question is how should I message them? Where is this info and why’s it not more easily accessible?
I’m not asking in terms of “you click the button with text that says ‘message’.” I’m looking for a format, information.
I know how to post x category, if I was a regular that is, like a feature request as that has got a page on the process and info. However, I don’t know ‘how’ to message @Bug-Support properly.
Do I send my entire post request/bug report to @Bug-Support tagged with a “feature-request”/ “bug-report” tag? Is that it? Should I have a follow up message or reply?
Can moderation move my post to the correct category if it’s in the wrong category? Should they move it from my own flagging with a message to them asking for them to move it to x category?
Can @Bug-Support un-moderate my post and then move it to the requested category?
Should I message Bug-Support asking to move my reply of that initial message? What can and can’t they move to certain categories?
What are the response times? Should I bump, when, and if at all?
Give overall clarity on @Bug-Support with any info you can give, especially how to message @Bug-Support properly, and do so in an easily accessible way. I shouldn’t have to go searching for a staff response, the info should be there when trying to report bugs/requesting features.
Possible action: Making a post or message in
#feature-requests & #bug-reports, pinning it, regarding info on using @Bug-Support as a member for the purpose of reporting bugs and requesting features.
If Roblox is able to address this issue, it would improve my, and everyone’s, experience using the forum because it would allow everyone to know what to do regarding being a member and wanting to request a feature or report a bug.
Things like estimated response times are vital along with being able to find information easily, and it currently isn’t.
Additionally, here are links regarding this post:
How to post a Bug Report (no info on posting on this topic as a member)
How to post a Feature Request (no info on posting on this topic as a member)