We have just released the latest version of the Windows client (version 0.574). Please confirm whether the reported problems occur with this recent version. Furthermore, we encourage everyone who encounters issues to file a bug report, attach the generated client log file and, if the client crashed, the corresponding crash dump.
If your Windows 64-bit Roblox client crashes, there is a high chance that one or more of the following cases are true:
- The client is being executed on a virtual machine.
- Legitimate software is attempting to open a handle to the client process.
- Malicious software is attempting to manipulate the client process.
To determine the reason for the crash, we recommend performing a clean boot and trying to run the client again. If the client starts up correctly, then one or more programs in the regular setup may be causing the issues.
Thank you for your cooperation .
reinstall, clean boot, and still can’t open any game…
performed a clean boot, but the client still freezes after a few minutes
Does the client just freeze or does it crash at some point after freezing?
Yeah mine started doing this too after an update 2 hours ago, I tried a clean boot. I click play, it will load for 3 seconds on the title screen then it will just freeze and crash a few seconds later.
Could you please file a bug report and attach the logs and the crash dump.
Thank you for your cooperation.
it freezes and then the application just exits at some point
here’s the .log file
Has been happening to me ever since Byfron too, except it either goes into the “An unexpected error has occured and roblox needs to quit” screen, shows “Starting Roblox…” then does nothing, or into “The application has encountered an unrecoverable error. Click OK to create a memory dump, then please share it on our support site.”
same issue with me from yesterday after roblox update i cant start roblox - instant crash
or doesnt even starts up and just works some time on background before closing itself
this bug still continues to happen after the update.
i have sent you my .log files once again.
I was about to post a bug report as well until I saw that I have left wireshark open, I closed it and the client runs normally now, I just wonder if this is intentional, I have left wireshark on while playing a lot of games, some with the best anticheat on the market like valorant., and I have never had this issue before
Update, I have tested a few apps, netlimiter also crashes the client
Wireshark and NetLimiter are not explicitly blacklisted. I suspect that their incompatibility falls into the category mentioned here: [64-bit client] Crashing after a couple minutes of play, every time - #5 by Bitdancer
While this may not apply to the software mentioned above, we would like to pose a general question to the community: Why would seemingly harmless and innocent software need to require read/write access to another process, and what does it do once access is granted?
This ‘unexpected client behavior’ as well as the “unexpected error occurred” have been happening to me and a lot of people I know. It seems to happen a lot when trying to load into a large terrain map
You guys have done something wrong for sure, Didn’t one of the engineer say that FPS Unlocked was whitelisted by byfron? Because right now what i can see is that we get kicked for having an FPS Unlocker on.
I joined ONE ROBLOX experience and as soon as I left to go to another one, I was hit with the same error. After reinstalling and restarting my PC, I was met with a ‘Failed to load SensApi.dll’ error, but miraculously I was able to join games.
I don’t understand how this company fumbles around with their updates so much. Even now, I have an issue with voice chat not working at all, despite it previously working even WHEN the anticheat was implemented yesterday.
Continuing the discussion from Roblox games load for about 3 seconds then instantly crash:
I’m experiencing a similar problem but not with loading instead I’m able to play fine but just after 10-15 minutes of gameplay the game would crash and become unresponsive and present’s me with a white screen saying Roblox “Not Responding” at the right corner or the game just closes completely after being frozen.
This only started after the new updates including the Byfron Anti-Cheat, I’ve notice when I’m using the 32-bit client the game would run smoothly and I experience no issue’s but after a recent update my game has became 64-bit and after awhile I’ve started receiving these issues.
Reproduction Steps (Consistently Every Time, On All Games):
- Join any game play around for 10-20 minutes and eventually I’ll crash (can’t spend an hour in a game without it exiting my client).
- Sometimes even just joining a experience and loading after three sec’s it’ll crash.
- Ran RobloxPlayerBeta & RobloxPlayerLauncher as Administrator and In Compatibility Mode
- Re-Installed Nividia Driver’s
- Turned off most third-party apps (Roblox FPS Unlocker / Shaders)
- Re-Installed Roblox & Deleted All Files From it in my directory incase of corrupted files remaining from previous installs
- Not using a VM or VPNS
My System Specs:
- NVIDIA GeForce RTX 3060
- AMD Ryzen 5 5600x 6-Core Processor, 3701 Mhz, 12 Local Processors
RAM 16.0 GB
100GB SSD - (Roblox Is Here)
- Window’s 10, 64x - based PC
Video Example Provided:
Image Example Provided:
If needed I can provide a crash dump.
Please send me your crash dump so we can narrow down the issue.
I also have this issue; HOWEVER it doesn’t crash after 3 seconds. It crashes after about 15-30 minutes and it’s getting rather repetitive. I believe this associates with the new 64 bit update as my Roblox client is incapable of upgrading.
I’ve sent you my crash dump in PM.
Where can I access my crash dump to send you?