Bug Reporting Updates

bvetterdays · September 20, 2023, 6:18pm

Cheers! On behalf of all of us, we really appreciate it

Excited to see the updates y’all have planned for bug reports soon.

bvetterdays · September 21, 2023, 3:12pm

Hey, I have two more for you. First one is quite urgent; we were told it would be fixed by now but it hasn’t been. Would highly appreciate an update.

music_man1996 · September 21, 2023, 8:27pm

Checking in on these - for the first, looks like an engineer said the fix would be out this week. Looks like someone from staff commented on the second as well. But that report’s only four days old and it might take a bit of time to work things out.

Maelstronomer · September 22, 2023, 6:10pm

These two names don’t match their subforums, so even after spending time reading the “what to post here” posts on each, the creation wizard didn’t put it in my intended spot.

I think the dropdown could default select the subforum you clicked Report from:

Proven_Right · September 23, 2023, 4:28am

Ever since the catalog asset bugs subcategory was created, there has been some confusion about if it included issues with UGC items. This problem was brought up months ago in this feature request.

Recently, the bug report wizard update created an inconsistency by stating that it does include issues with UGC items. However, the category’s pinned thread still states that it only includes “issues with Roblox-created catalog assets”. If the catalog asset bugs category now includes issues with UGC items, then the pinned thread needs to be updated to reflect this change.

If this was unintentional, I would suggest splitting catalog asset bugs into two categories, one for Roblox-created assets and another for UGC items (similar to how website issues were split).

Abcreator · September 23, 2023, 10:47pm

It appears as if the “Documentation Content” report type doesn’t give you any option to include markdown in your report anymore, this is devastating to any visual issues found in the documentation.

Edit: Reported here

MrChickenRocket · September 25, 2023, 10:46am

Hello! I think the big drop-down for where the bug reports go is a little bit intimidating. I have run into issues already where I’m really not sure where a bug report actually goes, and cancelled my bug report.
I felt like I wanted an option to say “not sure, sorry” or something?

Kairomatic · September 25, 2023, 5:16pm

What were the bugs related to? We do have an “Other” option per category and on its own if you aren’t sure where a report should go:

Kairomatic · September 25, 2023, 5:34pm

Thanks for the heads up, will look into this!

Kairomatic · September 25, 2023, 6:02pm

Fixed! Thanks again for the feedback~

Kairomatic · September 25, 2023, 6:06pm

Ah, I see what’s happening. The Report Bug button is intended to take you to the bug reporting wizard (we don’t currently have a Feature Request-specific wizard). To submit a Feature Request, you’ll need to click into the subcategory and create a New Topic following these instructions

I’ll see if we can make this clearer in a future update

Kairomatic · September 25, 2023, 6:11pm

Thanks for catching that. We did merge them intentionally, but I can see how that could be confusing (especially with the mismatched description). I’ll talk with the team and we’ll either make sure to update the category description to match the wizard or revert and keep it as it was.

Curious your perspective, though - both UGC and Roblox items are part of the avatar item catalog, but have you seen or experienced bugs that are distinct enough that we should keep the concepts separate?

Proven_Right · September 25, 2023, 7:41pm

From my perspective, Roblox can only fix art issues (scaling, texturing, positioning, etc.) with Roblox-created accessories. These issues with UGC items would have to be fixed by the creator (see this report). Most bugs with UGC items that I’ve seen reported lately have been in regards to uploading bundles and moderation of items.

Examples (most of which have been moved from Catalog Asset Bugs to Website Bugs):

Impossible to upload new bundles (proof) (Uploading bundles)
Black UGC Items are being purged from the catalogue (Moderation)
Many old and bestselling UGC items randomly deleted for no reason recently (Moderation)
Roblox does not approve after several updates of my bundle (Moderation)

I understand, though, that it would not be practical to split the category if the same team (the Avatar Team I would assume) works on issues with both Roblox-created accessories and UGC items.

bvetterdays · October 3, 2023, 12:28am

Hey, it’s been 12 days and the second and fourth report still haven’t been addressed. I really appreciate your efforts and would love to see an update on these, as both are quite major issues.

Hooksmith · October 3, 2023, 11:57am

With the “fourth report” are you referring to "Updates" page not listing update stats ?

The reporter of that issue already marked a staff reply as the solution and the thread is locked.

bvetterdays · October 3, 2023, 11:59am

Yup, was hoping you guys could unlock it to allow for a resolution but maybe not. How would I go about getting this issue addressed if this isn’t possible - should I make another bug report?

Hooksmith · October 3, 2023, 12:00pm

As you can see that team is already aware of the issue so it’s not needed to file another bug report. Also judging from the response and the nature of the issue, the timeline to expect is now in feature request territory rather than bug report territory. (expect a longer timeline for a fix)

Proven_Right · October 9, 2023, 2:41pm

Just out of curiosity, has the team reached a decision about the criteria for the catalog asset bugs subcategory yet?

Kairomatic · October 11, 2023, 10:28pm

Updated the category and wizard descriptions to reflect the change. Most of the examples you shared were related to asset moderation - long term, we may move moderation issue reports out of the bug report flow, but it’s the best place to escalate for the time being.

Kairomatic · October 20, 2023, 8:42pm

Hey everyone! Excited to share that we’re adding clearer status labels to each bug report thread!

These statuses will make it much easier to see which issues are still open, which have been fixed or closed, and if we are waiting for additional information to continue investigating a bug. Note that when we enable this feature it will, at first, only apply to new bug reports. We’ll update existing threads with their current status over the next couple of weeks.

Here’s a quick breakdown of the new status:

Open - You’ll see this on most bugs that aren’t marked as Fixed or Closed. When an issue is still Open it means we are still processing, reviewing, or working on a solution.
Need Information - Even the best-filled bug reports may need additional info in order for us to track down the cause and identify a solution. If you see this on an issue that you’ve encountered, consider clicking in and contributing to the investigation!
Fixed - We’ve identified and rolled out a change that addresses (fixes) the issue. If you run into the issue again, reply to the thread if it’s still open or submit a new report if the thread is locked. Bonus points if you include a link to the old thread in your new report.
Closed - For the most part, you will see this on threads that are duplicates, off-topic, or issues that we are not going to fix because they may be by design, could be non-issues after an upcoming feature release, an edge-case, or because (try as we might) we haven’t been able to reproduce and are unable to fix.

That’s it for this update. Thanks to everyone who has shared feedback so far - please continue to share! Looking forward to popping back in here with another update soon.