How about we introduce a Feedback System when disliking games?


#1

Actual Feedback for the Game Rating System

As a Roblox developer, it is currently too hard to determine exactly why your game has received Dislikes. Is it trolls? Spam bots? Is it someone who doesn’t know how to play the game and raged or is there something genuinely wrong with my game? Unfortunately, we don’t know unless someone goes severely out of their way via Twitter, Roblox Group wall or some other form of contact such as Private Messaging (which most developers have off too) to tell the creators of the game, 90% of people aren’t going to do that.

It would be much nicer if when your game got Disliked, the person who disliked it would be displayed with a small window that’s OPTIONAL, to tell the developer why they’re disliking the game, providing actual feedback rather than the Developer guessing why. This would improve development because let’s be real, not every single person is going to leave a like or dislike, my game has over 130K plays and only roughly 2500 people have liked/disliked, 691 of which are dislikes. Now because of this, I would greatly like to know why so we can actually address the issues that caused them to dislike rather than take a wild guess. Even if only 10% of the people who disliked the game actually left a small feedback message, the SMALL amount of feedback from those dislikes would most likely address MOST of the dislikes regarding the game (whether they voted or not) and hopefully eliminate so many from happening and actually retain players for a longer amount of time.

So my proposal? Don’t force the players to leave feedback if they’ve disliked, however, provide an enthusiastic approach to entice them into leaving a small amount of feedback less than 200 characters long, allow developers to view feedback for their games individually via the Developer Stats page. I’ve provided a small diagram example of how this could be accomplished without being abusive or invasive of the player, it would be totally anonymous and provide us with the feedback that we need, who knows, perhaps they might see you actively take their feedback into consideration and turn that dislike into a like!

What do you guys think? Should this be a feature we should push for or do you think it’s rather pointless? I’ve also left a link to the original Twitter post I made today, i’d love to hear what other developers think about this!


#2

100% on board for this. In fact, I think it would be nice to have a short list and then an optional feedback blurb.

So for instance:

Player dislikes the game

Reason
[ ] Too hard
[ ] Too confusing
[ ] Too laggy
[ ] It’s broken/buggy
[ ] I just didn’t like it
(they can check as many or as little as they want)

Thank you for leaving Feedback, we noticed it was negative, why not tell the developer why you disliked this game? (Optional)

Since the introduction of the like/dislike system and the removal of comments - getting feedback is extremely important. I’ve had so many times where a rare gamebreaking bug has gone unreported for weeks both negatively impacting the gameplay experience and like-dislike ratio.


Thumbs Down Should Require More Gameplay Time
#3

This would be the ideal solution.

The developer should then have access to statistics saying how many people disliked because of (x, y, z… Etc), then a separate form for feedback.

Starts about the user’s device would also be extremely helpful. (screen resolution, os, input capability)

The feedback textbox, however should have a character limit - don’t want to much spam.

Favor higher ranked / aged accounts in feedback, so any bots sink to the bottom of the list.


#4

You just put the icing on top.

Also before I forget, for the sake of clarity - perhaps this system should also carry over for likes (but completely optional)? That way people don’t dislike just to give feedback, and so the dev can know what they’re doing right.


#5

Possibly just add a new button dedicated to feedback?

Disconnected from like or dislike.
Requirements to give feedback should be that the user had tried to play the game or played for so long.


#6

My only worry with potentially disconnecting likes/dislikes and feedback is that we’d get a lot less feedback vs seemingly random dislikes. Either way, I think we’ve tossed around some pretty good ideas.


#7

Yes please!


#8

Although I completely agree with @WingItMan don’t mark his post as the solution because that makes it appear like this has been resolved. Instead, quote it in the OP or something. :slight_smile:


#9

Didn’t mean to! Haha :slight_smile: