Roblox games load for about 3 seconds then instantly crash

[xtremeguy2256 (pizzaboxer)]

Followng yesterday’s update, the most common cause I’ve seen reported for this is Bitdefender’s “Advanced Threat Defense” feature. If you use Bitdefender, try disabling it and see if Roblox works.

[baytherobloxgod (Bay)]

I’d like to mention this issue is not happening only with Bitdefender. I am also experiencing this issue with another anti-virus. Disabling all protections, allowing Roblox, and disabling the anti-virus show no improvement.

[xtremeguy2256 (pizzaboxer)]

I said “the most common cause I’ve seen”.

[EasternBloxxer]

Is the fix also for it crashing after a while on Canary builds

[daftpatriot (LidlFan1777)]

Started having an issue today where I can load into a game but after some time it freezes for ~2 seconds and closes.
Event viewer and WinDbg drop error code 0xc0000005.
Can post exception analysis report if requested.

[Bitdancer]

Hello sane,

Could you please send me a full crash dump as outlined in Strategy Three here

[NotLonelyTraveler (Lonely Traveler)]

Hi, I have no other software installed. I tried running the client and I still crash instantly even on the experience you have provided.

[NotLonelyTraveler (Lonely Traveler)]

2023-10-26T18:06:31.598Z,2.598400,621c,6 [channel] Caps: ConstantBufferSize 65536
2023-10-26T18:06:31.598Z,2.598400,621c,6 [channel] Caps: isAppleGPU 0
2023-10-26T18:06:31.598Z,2.598400,621c,6 [channel] Caps: 32bIdx 1 Memoryless 0
2023-10-26T18:06:31.598Z,2.598400,621c,6 [channel] Caps: ColorBGR 0 RTFlip 0 MinusOneToOneDepth 0
2023-10-26T18:06:31.629Z,2.629991,621c,6 [FLog::Graphics] Video memory size: 2147483648
2023-10-26T18:06:31.667Z,2.667069,621c,6 [FLog::Graphics] Loaded 877 shaders from pack d3d11 variant default (4450204 bytes)
2023-10-26T18:06:31.668Z,2.668072,621c,6 [FLog::Graphics] Compiled 612 shaders in 36 ms
2023-10-26T18:06:31.696Z,2.696131,621c,6 [FLog::SurfaceController] SurfaceController::enableVR
2023-10-26T18:06:31.696Z,2.696131,621c,6 [FLog::SurfaceController] SurfaceController[_:1]::initialize view(00000227B3CD4EC0)
2023-10-26T18:06:31.696Z,2.696131,621c,6 [FLog::SurfaceController] SurfaceController[_:1]::start dataModel(00000227AB23E110)
2023-10-26T18:06:31.696Z,2.696131,621c,6 [FLog::SurfaceController] SurfaceController::RenderJob[_:1]::RenderJob
2023-10-26T18:06:31.696Z,2.696131,621c,6 [FLog::SurfaceController] SurfaceController[_:1]::run dataModel(00000227AB23E110)
2023-10-26T18:06:31.696Z,2.696131,60b4,6 [FLog::SurfaceController] SurfaceController::RenderJob::stepDataModelJob: No DM yet. Continue...
2023-10-26T18:06:31.696Z,2.696131,621c,6 [FLog::SingleSurfaceApp] setStage: (stage:UGCGame)
2023-10-26T18:06:31.702Z,2.702143,621c,6 [FLog::SurfaceController] SurfaceController::RenderJob::scheduleRender: No data model. Bind workspace now...
2023-10-26T18:06:31.718Z,2.718177,621c,6 [FLog::Graphics] LayeredClothingMode updated: LC=1 HSR=1
2023-10-26T18:06:31.728Z,2.728385,621c,6 [FLog::Graphics] SceneManager: resizing main targets to 2560x1369

This is end of my log when I start up roblox

[SendByte (Send)]

Same scenario here. Logs end at the same exact place.

@SendByte

2023-10-26T01:29:34.923Z,3.923862,19d0,6 [channel] Caps: isAppleGPU 0
2023-10-26T01:29:34.923Z,3.923862,19d0,6 [channel] Caps: 32bIdx 1 Memoryless 0
2023-10-26T01:29:34.923Z,3.923862,19d0,6 [channel] Caps: ColorBGR 0 RTFlip 0 MinusOneToOneDepth 0
2023-10-26T01:29:35.067Z,4.067354,19d0,6 [FLog::Graphics] Video memory size: 2147483648
2023-10-26T01:29:35.112Z,4.112206,19d0,6 [FLog::Graphics] Loaded 877 shaders from pack d3d11 variant default (4450204 bytes)
2023-10-26T01:29:35.112Z,4.112206,19d0,6 [FLog::Graphics] Compiled 612 shaders in 45 ms
2023-10-26T01:29:35.161Z,4.161270,19d0,6 [FLog::SurfaceController] SurfaceController::disableVR
2023-10-26T01:29:35.161Z,4.161270,19d0,6 [FLog::SurfaceController] SurfaceController[_:1]::initialize view(000001E8447233A0)
2023-10-26T01:29:35.161Z,4.161270,19d0,6 [FLog::SurfaceController] SurfaceController[_:1]::start dataModel(000001E83E2177A0)
2023-10-26T01:29:35.161Z,4.161270,19d0,6 [FLog::SurfaceController] SurfaceController::RenderJob[_:1]::RenderJob
2023-10-26T01:29:35.161Z,4.161270,19d0,6 [FLog::SurfaceController] SurfaceController[_:1]::run dataModel(000001E83E2177A0)
2023-10-26T01:29:35.161Z,4.161270,19d0,6 [FLog::SingleSurfaceApp] setStage: (stage:LuaApp)
2023-10-26T01:29:35.161Z,4.161270,19d0,6 [FLog::SingleSurfaceApp] userDidLogin
2023-10-26T01:29:35.161Z,4.161270,19d0,6 [FLog::SingleSurfaceApp] applyLocale
2023-10-26T01:29:35.447Z,4.447599,296c,6 [FLog::SurfaceController] SurfaceController::RenderJob::stepDataModelJob: No DM yet. Continue...
2023-10-26T01:29:35.454Z,4.454616,19d0,6 [FLog::SurfaceController] SurfaceController::RenderJob::scheduleRender: No data model. Bind workspace now...
2023-10-26T01:29:35.483Z,4.483685,19d0,6 [FLog::Graphics] LayeredClothingMode updated: LC=1 HSR=1
2023-10-26T01:29:35.483Z,4.483685,19d0,6 [FLog::Graphics] Future is bright shadows
2023-10-26T01:29:35.495Z,4.495714,19d0,6 [FLog::Graphics] SmoothCluster::initSolidTextures()
2023-10-26T01:29:35.496Z,4.496717,19d0,6 [FLog::Graphics] Terrain TextureArray 512x512, arraySize: 36, mip: 10
2023-10-26T01:29:35.511Z,4.511753,19d0,6 [FLog::Graphics] SceneManager: resizing main targets to 1920x1009

[daftpatriot (LidlFan1777)]

I’ve found two crash dumps from today inside of Roblox’s logs archive folder before I added the
DFIntWriteFullDmpPercent flag, however I’m unable to upload them to DevForum directly.
I tried to get a crash again, but I’ve had no luck so far.

[Bitdancer]

Hello all,

Currently, there are three known issues:

1. Enabling the Vulkan renderer through local FFlags triggers Hyperion.
2. An older version (2007) of xinput1_3.dll is incompatible with Hyperion.
3. Bitdefender is incompatible with Hyperion.

Fixes for the Bitdefender issue are in the pipeline.

[SendByte (Send)]

I did not exactly figure out what was wrong with it, hopefully the engineers at Roblox try to look into it to see if they can make a patch. However, I have fixed the issue by performing a full clean install of Windows 11.

[WaviestBalloon]

Roblox on Linux is kinda screwed right now, lots of crashing, people initially rolled back to version-57e2dd886e0e42a5 on LIVE which is 14 days outdated (as version-faaebc838e2e45f6 and version-7cc666219b484414 were both borked)

But some meanie at Roblox HQ set RCCS to block the older versions

After fixing my FFlog tracker from Roblox changing deployment channels to private, I decided to try out a different channel.

I found out that the channel zavatarteam2 works perfectly fine! Running on version-945b0906e9574b45 which was deployed 6 hours ago. (zavatarteam should also work)

Been testing for over half an hour now without any crashes:

Listening to some tunes, no issues:

Optimisation is really horrible though, random stuttering, not as bad as the recent LIVE deployments though.

For Roblox on Linux people:
Using Vinegar:

1. Edit your config.toml at ~/.config/vinegar/config.toml
2. Append the following:

   [player]
   channel = "zavatarteam2"
   

Using ApplejuiceCLI: applejuicecli --install player zavatarteam2

Check with the bootstrapper/wrapper you use to see how to change your channel

If you are on Windows, I’m unsure if changing to this channel will help and I believe using a third-party bootstrapper like Bloxstrap can help you change your channel:

Bloxstrap - An open-source, feature-packed alternative bootstrapper for Roblox

[image] Bloxstrap An open-source, feature-packed alternative bootstrapper for Roblox. This is a drop-in replacement for the stock Roblox bootstrapper that I’ve been working on for the past few months. It works more or less how you’d expect it to, while providing additional useful features. You can think of this kind of like Roblox Studio Mod Manager, but on steroids and for Roblox Player instead of Studio. Some of the features it provides: FastFlag editing Persistent client file modificati…

Keep in mind, staying on a deployment channel that is not LIVE is generally not a great idea

[TommyTonka (Tommy_SquarePants)]

I found a NEW issue:

Every time I try to open the Roblox Game Client, it keeps installing and installing and installing and installing and installing and installing and installing AND INSTALLING!!! And the game doesn’t open at all!

[WaviestBalloon]

@TommyTonka

Every time I try to open the Roblox Game Client, it keeps installing and installing and installing and installing and installing and installing and installing AND INSTALLING!!! And the game doesn’t open at all!

Hello, this might be due to a install process not being able to complete successfully, for example, WebView installer.
Check your Task Manager during the installation process, if you see any process that is related to the WebView installer, end it’s task and the installation process should continue.

[FRANKIIx3 (frankii)]

I have been having this issue for a couple days now I have tried everything, uninstalling roblox, deleting all temp and local files, trying the microsoft app and my game still crashes about 3 seconds into pressing play.

[Bitdancer]

Hello all,

I’m going to be out of the office for some time. Until I’m back, I ask you to send your crash dumps by filling out an official bug report. If you have any issues with the bug report, by all means, feel free to forward them to me, but please be aware that there might be a significant delay before I can address them.

Thank you for your understanding.

[Topercessen (Toper)]

Having the SAME issue. I can’t play a Roblox game for 15 minutes until it crashes, this only started happening when the recent update occurred. It sucks especially when I play death based games that wipes data when you die a certain amount of times or leave during combat moments.

[LeoPlaysJava (Leo)]

Windows 11 Build 25982 resolved the Roblox Player crash bug.

[FxllenCode (fallen)]

Not for me, that resolved the bug with the player not launching at all, but it did not resolve the issue with the game crashing within 15 minutes of launch as described above.