Is there any update on this? This issue still persists and causes a big impact on performance.
5 Likes
After experimenting a bit… I spawned a bunch of NPCs that say things using ChatService:Chat , after removing these NPCs performance issues still remain.
here is a repro place, spawn around 1000 dummys, make them chat then remove them . Continue this cycle and performance becomes worse and worse.
ExperienceChatMain Bug.rbxl (73.1 KB)
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Any update? These issues should be treated as the highest priority possible as they may affect the entire platform…
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Hello, I found a good way to reproduce the issue you can call TextChatService:DisplayBubble on every frame and you’ll see that it’ll take around 5ms to complete at first but it’ll then start taking around 15ms. I expect this to not take such a long time.
How to repro use the place file provided and press play, wait around 30 seconds you’ll see that your performance will degrade a lot.
TextChatService_BeingSlowRepro.rbxl (52.6 KB)
After around 30 seconds of the script running
Edit: This seems to be another issue from the one being reported here
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just loaded into Steam and Steel today. frame time up near 30-40ms…
turned to old chat system fixes it.
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Some optimization efforts are rolling out within the next few weeks!
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Any chance you could fix this widely reported issue that you guys have been ignoring for months? Would be great because right now it’s one of the #1 complaints to do with the new TextChatService, and a massive inconvenience to my game.
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Hey I’m sorry to bother,
I’m a bit curious if there is a date in place for when we can expect to see these improvements?
This + this lighting memory leak issue which I think is now resolved? was a big performance problem for my game.
I only ask because this is really affecting performance in games with this new chat system and I’m not sure if I should move to the legacy chat system in the meantime.
my game relies on the new chat system for player tags and more – I’ve thought about moving to the legacy chat system temporarily until this is fixed but converting parts of my game to support the legacy chat system sounds like a bit of a hassle to do and I’m a bit unsure if I should do it especially when this issue is going to be resolved soon.
Thank you for the follow up reply too, I’m excited to see how much better performance is when it ships!
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Can confirm I’ve been having these issues in my games as well.
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Bump. It happens when a message is sent, when you hover your mouse over the chatbox to make it visible, and even when doing nothing.
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This issue still persists :(, is there any update on this?
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bump. Please please please prioritise and fix this! it is so incredibly slow
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We want to move over to the new chat system (from Lua chat), but cannot spend the time converting everything until this is confirmed fixed. Any updates? It’s worrying that people are still saying it’s an issue.
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It seems like a bit of work has been done on this, but all I am seeing is that Script_CoreScripts/PlayerBillboards has taken its place. Like before, this was taken on a BlackBerry KEY2.
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switch to legacy, fixed all my issues. im making such a demanding game and yet roblox backend is still the biggest problem here- they need to sort out their stuff.
1 Like
Can confirm that this is still happening on my game on all devices.
Constant FPS drops with the new TextChatService; makes it absolutely unusable and this needs to be fixed ASAP since legacy chat has started having bugs making TextChatService the only viable alternative; and in it’s current condition it’s unusable as some of my players are experiencing borderline second by second frame stutters.
6 Likes
Roblox’s complete silence here is really annoying. If this remains an issue for much longer, we’ll be reverting back to Lua chat, undoing a considerable amount of work done for the new chat system in the process.
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Noticing times of around 5-10ms average on my phone.
The chat shouldn’t take up half of the frame time (60 fps → 17ms)…
This is a big issue.
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Friendly reminder this is still a significant issue for many of our players making their FPS and thus our experiences feel choppy.
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It’s been 4 months and we are still experiencing performance problems with this new chat system.
Will we get a follow up regarding this?
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