I have a simuler issue that’s been happening since I upgraded my pc to NVIDIA and Windows 11. I can join and play games but eventually the app freezes and closes automatically and recently it’s been randomly flashing black and sometimes white screens during gameplay and I’ve done everything to resolve the problem like reinstalling, updates, settings improvements and more but nothing seems to work
Roblox Crash On Startup, after white screen or after a few frames, and Frozen Roblox Studio Playtest
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Nothing seems to work for me either. Any suggestions I find online for similarly related issues don’t change a thing. I’ve done just about everything, now I’m just stuck to waiting for a response. I can’t even look at the crash dump myself to find a plausible conflict.
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Just reached out to the engineers about this, thanks for the report!
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been having this issue after the latest client update, tried full uninstall then reinstall after pc restart & nothing, hoping yall can get this fixed
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When I tried to launch or re-install ROBLOX, my computer just straight-up froze. This happened 3 times.
EDIT: Apparently, it’s because I disabled the memory limit. This will be detrimental to my Visual Studio endeavors.
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After investigating this issue a bit more, I haven’t found a root cause but something to possibly narrow down the issue:
This seems to HEAVILY involve built-in Roblox UIs (menu, chat, leaderboard, etc.) as interacting with ANY of them tends to cause huge CPU spikes. I’ve uploaded a couple videos of that happening, with a mouse overlay:
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In PLS DONATE, my game became unplayable after clicking the X on the facecam, chat does not cause any issues:
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In Pet Simulator 99, hovering over the chat and any performance stats freezes the game temporarily, experience GUI does not affect performance:
This would also explain why I get very few frames while loading into games, since the overlay has lots of moving animation and also covers the entire screen.
Side note: Roblox VR seems to be the only thing just about playable for me. UI works smoothly, I hardly get any lag spikes, and crash times vary. Which is strange because for other people, this solution seems to have worked:
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This is still happening, roblox crashes after like 10 seconds and I can’t playtest my games!
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This is still happening, even after a full OS reset, the screen remains white and doesn’t load anything. The Microsoft Store version doesn’t work either, it either says Initializing Device or Checking For Updates. Nothing works, it’s like a hardware issue. The laptop I did this on has a RTX 4050 Laptop GPU and a 12th gen i5-12450H. Works fine on my other laptop, with a GTX 1650TI and a i5-10300H. Please fix this, the laptop is brand new and everything else works.
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I even made my own topic on this, here’s how to fix it.
Reinstall roblox.
Use CTRL + ALT + DEL to view the task manager and stop the Roblox Game Client task and start it again.
Run as administrator.
Restart your computer.
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No good. Followed the exact steps in your reply, then started Roblox up through the desktop app and it does the exact same as before. Reinstalling Roblox and also running it in administrator mode are two of the many things I’ve already tried.
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Bunch of my friends have been getting this issue.
Personally, I get such huge lagspikes whenever I join any game. It seems to only happen when I first join that specific game, and if I rejoin it doesn’t do it anymore, not sure if it’s correlated!
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I’ve also tried the Microprofiler to try and get a view of what’s going on. Really, I couldn’t find anything but this is what I saw.
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This is what it looks like loading into a game:
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Pressing the ESC menu
I can only assume the “Heartbeat” is basically just the frametime. No clue what anything else is.
This is the microprofiler capture for the above 3 images (most likely), might help if there’s someone who can analyze it and find the issue. But I still have no clue.
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Well, i had to update my windows to windows 11, that worked for me!
Huge update:
I believe this is fixed, albeit for an unknown reason. It was either this V609 fix:
or this comment that did it:
The only issue I’ve seemed to encounter so far is momentarily freezing on respawn.
Anyways I think war is over, but I will update the thread if I encounter this issue again. Thank you guys!
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I marked this as a solution, but I undid it.
Game doesn’t crash when starting up anymore, studio works, but it’s basically just whatever the situation was 3 months ago. Way more playable, but:
- Will crash after a while
- Random lag spikes
- Temporary 4-sec freeze on death
We’re getting somewhere but I guess it’s not all the way yet.
Edit: I realized the V609 fixes are “pending” meaning the crash fix isn’t enabled yet, so it may be fixed when it becomes Live.
This crash issue is happening still but after a while in game…
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Didn’t realize it’s been a month. True, it’s been weeks since a response and it’s crazy that THIS big of a platform can’t solve player’s serious problems such as these. Lack of communication is quite the problem in these forums, we can’t even get an update and for how many people this impacts it seems like they should be trying something to keep us informed 
I understand how complex technology can be but I don’t see what takes the overall issue even months to fix
For example, a few other threads that have been left hanging:
I understand removing Oculus software was a solution for many, but for those who it didn’t work for, most of them are probably still facing this issue. I’ve also seen that Bitdancer seems to be pretty prevalent with these reports, but I’d hope he’s not the only one handling these right?
There also hasn’t seemed to be an actual update on Roblox to fix crashing since Version 609, currently we’re on version 614 and there hasn’t been anything for a while.
What is this notification? I’ve never seen it before.
I was just trying to create a new crash dump, and I don’t know if this happened because I started to run out of storage on my PC or if it was something else.
This seems like the new Hyperion update Bitdancer was talking about.
The issue is not quite as trivial as it appears at first glance. It’s not just about fixing one bug and then “everything is good”; there are several issues at play, including users setting FFlags that are not meant to be set and dealing with poor internet connections. Of course, I’m not saying we don’t have bugs. However, it is sometimes very hard to figure out what is going on on a user’s machine. It doesn’t help that in most cases, we cannot reproduce the issue in-house, so often we have to make speculative fixes, which are sometimes hit or miss.
Having said all that, with the latest release, we added two more fixes. One should resolve the Oculus issue, and the other addresses the issue of self-patching ATI drivers triggering Hyperion. Both bugs resulted in a white screen.
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