The current handling of reports in the “Catalog Asset Bugs” category is less than ideal

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I’m making this reply to support the OP (@Proven_Right)! “Second this!” (as they say)

When this feature request was made and published by the OP, I read the replies of each forum user and I was not expecting that there would be some problems regarding prioritization. When I read @PerfectlyCromulent’s response, I understood that there are some problems with ownerships between these channels and they are trying their best to fix for the better for the company, which is comprehensive as everything has its ups and downs, but always looking forward to seeing a bright future.

However, we are talking about a response from 6 months and 20 days… You might think everything is good because it’s almost a year and everything should have been changed, right? From my perspective, the handling system of Catalog Asset Bugs remains imperfect. Even worse, the communication is odd.

Exhibit A:

The “Astronaut Helmet” had problems with its texture and model when it was published. It was eventually fixed but remained with a bit of a problem analyzing the new version. The person who addressed the fix allowed me to ask if there were any questions or concerns, and so I used it. To my surprise, the person never replied… They did the same thing for other bug reports:

Exhibit B:

Since December of 2024 (last year), the number of bug reports regarding problems with assets that are in the Roblox Marketplace (previously called “Catalog” and “Avatar Shop”) grew and it seems that the team that has to deal with these problems seems to be overwhelmed. If you were to do an “investigation”, you might encounter two situations:

  1. QA Testers analyze and submit a ticket for the team. After some days, the status changes from “Open” to “Closed” without any response.
  2. No tickets are submitted, but, after some days, they close the report.

Exhibit C:

Roblox gears. According to researchers, they were published 16 years ago with the simple purpose of being sold and used in-game. They have been used for Roblox experiences via gamepasses + to projects that depend on them to make their in-game content entertaining for the targetted audience. As Roblox released new technologies, most of them started to break and couldn’t be used any longer.

In November 2023, a user reported a bug regarding the visuals of the gear “Dual Illumina - Roblox” when wearing into your Roblox avatar. One of the swords was not attached to the left hand. The problem was not fixed because they no longer support nor intend to fix those that could be made or already exist in the Marketplace:

However, in December 2024, they fixed the gears “Ronin Katana - Roblox” and “ROBLOX Classic Brigand's Sword - Roblox”:

After the same user reported that other gears were broken regarding the visuals in their Roblox avatars, the person who addressed the previous fixes declined this request. This is now hypocrisy.

This whole situation is a mess and no matter how much the OP points out this problem, it looks like they are being ghosted, and/or this feedback is not being taken seriously whatsoever. I suppose you can say that this message below is now an irony:

Now, I’m not sure how this team will review my comment or my thoughts about this, whether I receive a hateful reply or anything similar. However, one thing is certain: ghosting and not addressing things properly is not professional.

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