Post Approval isn’t scaled for Roblox as it continued to grow, they have to find something else first.
Thanks for all the feedback on various issues regarding the bug reporting workflow. We’re very aware of these issues and understand that the current situation prevents you from effectively providing us with feedback.
We’re going to be shifting more internal resources towards prioritizing creator feedback workflows (not just adding patches here and there as has been the case since ~Sep 2020). I will try to be as transparent as possible about things we are planning to roll out as we finish planning and things become more clear, and get feedback from the community early on where appropriate.
Many thanks for continuing to push on these issues and we really appreciate your patience!
Are there any plans to let everyone post bug reports again?
Yes, anyone that uses a product/feature should be able to give feedback on it.
Any updates with this? I am becoming quite frustrated not being able to post in feature requests and also having my bug reports ignored by @Bug-Support. I am contemplating moving to unity (I would rather not) because of my frustrations with the platform and having no way to voice them just solidifies this. I want to help the platform improve but I can’t if they wont let me.
There’s a working group for improving the feedback mechanisms we have. No immediate updates yet to accessibility but this is one of our goals. There’s a lot of scalability problems in the way we need to address first.
Someone else sent some feedback here on Bug-Support: @bug-support is too slow - #25 by Abcreator
I’ve forwarded that feedback.
I’ve been wondering about this myself. I feel that Roblox has been ignoring us. However, since you are here and watching the topic, I have an idea. Why not create a group, like @bug-support, that is for feature requests. That way moderators can filter out the noise and only post feature requests that fit your format.
Just an idea so developers can have and easier time to provide input into the features for the platform without running into nearly insurmountable roadblocks.
I am pretty sure Hooksmith in a different post said you can use it for Feature Requests too.
I tried that a couple of days ago and so far I have not received a response. But I’ll wait to see if I do get a response.
You have to bump the messages frequently as they get lost in all of the other incoming reports. I would say try doing it once or twice a week.
Don’t worry everybody, they’d working on a new Trust System, so this will be fixed, they said they’re working on it this year, no date but better than nothing (right?)
To everybody replying, please stop bumping this topic. It’s old and Roblox is working on it.
Do not do this, they’ll get to your report eventually. It’s slow, but constantly bumping it is not the way.
We want to improve the way we intake feature requests first. Currently the response rate to feature requests is low on our end due to various problems that we’re planning to address. E.g. one of them being that the format in which we request problems from you is not that great, it makes it hard for us to respond, as well as that it’s sometimes hard for you to understand what is a bug or a missing feature.
Being able to post but not get the response you’re looking for is not a great experience. So we want to fix the process there first before allowing more people to post there.
However, main priority for now is fixing up the bug reports flow and eventually improving accessibility here since being able to file bug reports and having them addressed reliably if they are high priority, is more impactful on your day-to-day development.
Makes sense. We only see what’s happening on the surface as we cannot see what goes on behind closed doors. As a systems software engineer myself, I do understand the importance of workflow and procedure. I noticed lately that I’ve been having a great experience with reporting bugs, so the efforts to improve on the part of Roblox hasn’t gone unnoticed.
We’re much closer to being able to expand access to bug reports and have been focusing our efforts around improvements in this area for now. For feature requests we realized we need to do a lot more investigation and process changes for this to scale properly (see discussion above).
Hi folks, I retitled the thread from “Members should be able to post in regular areas, until regular promotions come back” to “All forum users should have a path forward to be able to post in feature requests” after discussing with DarkPixlz in DM. Thanks DarkPixlz for accommodating!
In recent history we have solved many concerns mentioned originally on this thread:
- We have turned on the ability for everyone to reply to #updates:release-notes.
- For #bug-reports, after spending a lot of time and effort internally to scale up how we handle bugs across Roblox’s product engineering teams, we finally have a solution available here: The Big Bug Reporting Update.
- Everybody here in the current topic that made a post or Liked one of the posts (as of Mar 19) has had their join request accepted if they submitted one.
- For everybody else that participates here later than this reply, please follow the instructions in the linked announcement above on how to get your join request in. We are slowly accepting people from the backlog to make sure we don’t overwhelm internal teams, but it is our goal to clear out the backlog. It will take us some time before we’re caught up with requests so appreciate your patience here.
The remaining item is how we intake “feature request” kind of feedback from creators. This is currently still restricted to a group of people with no reasonable way to get access as a new creator coming into the forum.
In the future, we are going to revisit how this works, similar to what we did for bug reports. We are also going to take a look into if the “feature request” categories right now are working as creators expect or if we should completely overhaul how we intake non-bug-report feedback (maybe that means deprecating “feature request” categories and replacing it with something in a different form).
This is all still being discussed and there is no concrete timeline or approach in place yet, but I wanted to let you know that we are still thinking about this problem and I expect that we will solve it in the future similar to what we have done recently with bug reporting.
I also want to highlight we have done significant improvements outside of “feature requests” to give you an opportunity to comment on our roadmap and direction, with the Roblox Creator Roadmap and with AMAs (1, 2) with our engineering/product leadership.
The overall goal we have remains the same: if you have access to a Roblox feature and are an active user of the product, you should have a way forward to give us your feedback. The goal is not to restrict this, we just need to overcome any scale limitations and making the process efficient, so that we’re not just taking your feedback and then not being able to action or respond to it in a way that respects your time and effort.
Thank you so much for everyone who weighed in on this topic so far and for your patience as we work through these problems.
I don’t know exactly what this means, but I’m happy with how they work right now. Personally (this is not just limited to Roblox), I much rather prefer an open category where staff and members can share feedback, approval, or status, rather than a survey or form built in to the application (much like email support). Then at that point it’s forwarded somewhere and you have no idea what’s happening to it, or you just get a canned response in your emails. That also locks the community away from your potential idea which is a little less than ideal.
In that case, it also creates unneeded noise for everybody (10 people could want feature A, instead of going to one thread and liking it or replying with a testimonial, they all go and file one separately).
Once again this could totally all be wrong, I just interpreted “in a different form” like like when you see “Was this helpful?” on a site and can click yes or no and provide feedback there, which is likely shared internally or in an aggregated graph.
Yes we are totally onboard with the discussion and open aspects of “feature requests” today and we will likely retain that in the current approach or whatever alternate approach we decide upon.
Will #feature-requests be available to Members by mid-2026?
I have a really good feature request related to Robux that I will post when #feature-requests is open to members, or when I get Regular (which I never will).
Also, can you answer this question?
Question
- Is there a set year for when #feature-requests becomes pubiic to Members?. If so, when?
Edit: I just realized that #bug-reports is still closed.