What is the difference between crashes / hangs / disconnects?
It’s important to know which kind of bug you are reporting in order to be able to provide the right information in the bug report.
Crashes
The entire application closes unexpectedly, usually with a dialog like
If the entire application doesn’t close (e.g. it just goes back to the start page) or an “Updating Roblox…” dialog appears shortly after, then it isn’t a crash. When a crash occurs, please include the crash dump and log files.
Freezes / Hangs
The application stops responding and is unable to be used, but is still open. On Mac, you will generally get the infinite spinning beachball cursor, while on Windows, the application will usually be marked with “(Not Responding)” and become slightly whiter like
Please include manually generated dumps for freezes / hangs.
Disconnects
The current session to the open place disconnects, but the application can otherwise be interacted with. In the game client, you will get a dialog like
while in Studio it will look like
Please include information to help us correlate backend logs for disconnects.